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AutoNation Ford Memphis

Memphis, TN

Overview
Reviews
Vehicles
4.5
489 Reviews
Call Dealership (877) 206-8714

2515 Mount Moriah Rd.

Memphis, TN

38115

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Showing 489 reviews

March 23, 2023

It looks like this dealership finally respects the customer with much better client satisfaction. Keep up the improved service. More

by bbellamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
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Mar 27, 2023 -

AutoNation Ford Memphis responded

Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Helpful
March 17, 2023

Quick and friendly service in all areas of the dealership. 10/10 would recommend everyone to get their car here. More

by fordlady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keauntae Harris, Derrick Sails.
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Mar 21, 2023 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

Helpful
March 17, 2023

No problem this trip. Everyone was friendly and very professional. Didn’t take long to fix my truck. More

by Mphsinman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name.
Report | Print
Mar 21, 2023 -

AutoNation Ford Memphis responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

Helpful
March 16, 2023

The problem I have this time if you rotated my tires why didn’t you check the pressure in each tire all tires where off and because I had to return to work I couldn’t go back 👎🏽 thumbs down tire man. Over More

by Rhonda Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Foster
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Mar 20, 2023 -

AutoNation Ford Memphis responded

Hi Rhonda, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Helpful
March 16, 2023

Fast service was in and out within an hour for an oil change and routine maintenance of my 2018 f150 More

by Ceddiecole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the employees name
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Mar 20, 2023 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

Helpful
March 14, 2023

The dealership is only as good as it’s employees. That makes this one exceptional! More

by Maverick23
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick Sales and Kristen Moeschle
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Mar 18, 2023 -

AutoNation Ford Memphis responded

Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Helpful
March 09, 2023

Car was pretty much ready when promised and the bill was a little lower than quoted. Good communication by service adviser More

by jsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Report | Print
Mar 12, 2023 -

AutoNation Ford Memphis responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
March 08, 2023

I give a 1 star only because I cannot leave a 0 star review. The service writer never communicated anything with me unless I called her to find out a status. They had my vehicle for over 6 months. I More

by N. Roberts
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
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Mar 12, 2023 -

AutoNation Ford Memphis responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Memphis. We would like the opportunity to address your concerns. Please reach out to us directly at (901) 209-1259 when you have a chance. Thank you, and we look forward to hearing from you.

Mar 13, 2023 -

N. Roberts responded

No thanks. I have already talked to the service manager on multiple occasions and he wasn't much help either. That was the main reason I called Ford directly!

Helpful
March 07, 2023

Good communication, quick, kept in contact the whole time. Good work. Would use again and recommend More

by claytonwscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Mar 10, 2023 -

AutoNation Ford Memphis responded

Hi, Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Memphis and we hope to be of service again in the future.

Helpful
February 24, 2023

I have had to bring my car back several times for the same maintenance issue. I make an appointment, take off work only to be told the technician hasn’t made it to work and I needed to leave my car for 2 More

by Bad Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service tech
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Feb 27, 2023 -

AutoNation Ford Memphis responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Memphis. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1259 -- we hope to hear from you soon.

Helpful
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