AutoNation Ford Mobile

I appreciate the kindness and attentiveness my family and I received while shopping for a car. Branden made our buying experience very comfortable!!! I received while shopping for a car. Branden made our buying experience very comfortable!!! More

We worked with Kay at Autonation Ford of Mobile. And I cannot give her enough praise. She wasn’t too pushy the absolute best. Definitely a 10 out of 10. Made our car buying experience easier than we And I cannot give her enough praise. She wasn’t too pushy the absolute best. Definitely a 10 out of 10. Made our car buying experience easier than we anticipated. Thank you Kay!! More

They listen to me and gave me the price as requested. No back and forth with a manager. It was refreshing for a change to buy a vehicle. No back and forth with a manager. It was refreshing for a change to buy a vehicle. More

Did the work promptly and the price was excellent. They were very courteous and made sure I was satisfied. They were very courteous and made sure I was satisfied. More

Just love the hospitality and friendliness of the place dealership. Very helpful place if i do say so myself. dealership. Very helpful place if i do say so myself. More

Lied to me about the cars features. Even after I bought it (stupidly) they insisted that the car had certain features- in writing, over the phone, and to my face. I only learned the tru Even after I bought it (stupidly) they insisted that the car had certain features- in writing, over the phone, and to my face. I only learned the truth after confirming with the manufacturer that it indeed did not. They will lie to you and smile about it. More

Would not submit photos of paint peeling as requested by Ford Motor Service national. Said they had to be warranty issue. If you need service on a standard car forget it Ford Motor Service national. Said they had to be warranty issue. If you need service on a standard car forget it More

An excellent buying experience all around! No games, like car buying should be. Thank you Brittany! No games, like car buying should be. Thank you Brittany! More

This has been a very disappointing and disgusting service experience. Making a scheduled appointment is a total joke, all it does is push the time out two weeks and then puts your vehicle at the back of the experience. Making a scheduled appointment is a total joke, all it does is push the time out two weeks and then puts your vehicle at the back of the line. Vehicle was taken in for transmission fluid leak and erratic shifting. After a week there was finally a plan to make repairs. Picked up vehicle and noticed shifting problem, Returned to service dept, they kept for three days and said there wasn't a problem. Picked up vehicle and noticed ATF on the pan and parts missing as result of incomplete repair. Took vehicle back AGAIN. Was told that they would take a look at it. I told service rep that this was a result of a negligent repair and it was all on them to make the repairs immediately. There is very little professionalism. You get the feeling they are doing you a favor by even looking at your vehicle. At one point I was told that I could take my vehicle to the other Ford dealer down the street. Customers aren't greeted when they arrive, usually have to hunt someone down. If you want to know what's going with your vehicle, then you have to follow-up on your own because it's unlikely that you'll get any information from the rep. I've been a life-long Ford guy, but this may very well be my last Ford. More