AutoNation Ford Mobile

They were very helpful in addressing our needs and very honest in their dealing with us. honest in their dealing with us. More

Sold me a vehicle with undisclosed damage. Had it shipped to my state and therefore circumventing the moneyback guarantee. Horrible experience. Had it shipped to my state and therefore circumventing the moneyback guarantee. Horrible experience. More

Good buying experience. Raymond was very helpful and knew his stuff. Management was also very helpful and introduced themselves to me. Raymond was very helpful and knew his stuff. Management was also very helpful and introduced themselves to me. More

Very easy to work with and made me a good deal. Would recommend them again. Would recommend them again. More

Great customer service and speedy repair service! Tyler has great customer service skills. Will be back Tyler has great customer service skills. Will be back More

Great service! Madeline assisted with my transaction and I couldn't have asked for a better dealership to do business with. I had reached out the day prior about a Madeline assisted with my transaction and I couldn't have asked for a better dealership to do business with. I had reached out the day prior about a used 2023 Jeep Grand Cherokee and they were able to offer me a deal that I couldn't resist. When I arrived at the dealership the next morning Madeline met me as I pulled into the parking lot, we took the car our for a test drive and then immediately started the paperwork. There was no other haggling like most dealerships try to do and I can honestly say that this was the smoothest and easiest car buying experience I have ever had; even the finance employee was knowledgeable and didn't try to push me into purchasing their warranty. I would definitely do business with them again. More

Everyone was very helpful and courteous. Got my vehicle in quickly and completed the work very quickly. Got my vehicle in quickly and completed the work very quickly. More

Good service took less time than than I expected very well done I will be back well done I will be back More

Makenzie was great. She kept me informed on what was going on with my vehicle. She was very helpful and polite. She kept me informed on what was going on with my vehicle. She was very helpful and polite. More

I received a recall for brake fluid about a month ago so I called Autonation Ford to schedule a service appointment. The employee that answered gave me 2 impossible options along with new information that t I called Autonation Ford to schedule a service appointment. The employee that answered gave me 2 impossible options along with new information that they have no rental cars available. This seems odd since Ford sedans are pretty much the most common cars in my area & I paid more for the warranty that is supposed to guarantee rental cars. So I hung up to call a locally owned Ford dealership, the same exact employee answered from the same call center somewhere in Florida. I hung up and called the next day (Wednesday). An employee named Keshawn answered and was very helpful while scheduling me for a time I would be able to wait for my car & sent me a confirmation email for the next Monday 3:15pm. The following Saturday I received a voicemail from Keshawn saying he was going to reschedule my appointment with absolutely no reasoning or consent then he sent a confirmation email for an appointment on Wednesday 7:00am. Those are 2 completely different time frames so that made no sense to me. I called the call center at 8am, Monday (day of my original appointment) to ask to speak to my Service Representative Chris, whoever answered the phone told me he would leave a note for Chris to call me immediately since I changed my work schedule in order to make this appointment. After 2 hours of no response, I call again to say I just want to speak with someone at my dealership, not the call center. Again the employee said they would leave a note for the next available person. After another 3 hours of no response, I call again & finally get transferred to Chris. He has no idea I have been waiting for a call from him all day. He tells me it is absolutely no problem for me to drop my car off today but I can’t wait for it because the time of the appointment (another lie told by the call center employees). When I drop my car off at Autonation, I expressed these concerns with the service manager and they said there’s nothing they can do because this call center has been a headache for them for the past 3 years. I don’t know who’s lied during this experience but I can guarantee I will never be a Ford or Autonation customer ever again because of this cherry on the top of issues I’ve had over the 3 years I’ve had this hot wheels car. More