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AutoNation Ford Mobile

Mobile, AL

4.5
728 Reviews

901 E I-65 Service Rd. S

Mobile, AL

36606

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Showing 728 reviews

August 16, 2023

Cameron the service advisor is so pleasant to work with and be helpful and knowledgeable More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Aug 23, 2023 -

AutoNation Ford Mobile responded

Hi Deborah, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Mobile. If you ever need help, just give us a call. Happy motoring!

August 15, 2023

Very professional I didn't have a problem I would definitely go back to Auto Nation Ford More

by pdm23.pm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 21, 2023 -

AutoNation Ford Mobile responded

Hi, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 14, 2023

We had the best service at Auto Nation, thanks to Maddie Brewer for all her assistance in this process. More

by Trace likes King Ranch Fords
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maddie Brewer
Aug 19, 2023 -

AutoNation Ford Mobile responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

Once I gave them my parameters they got busy finding a vehicle that fit my needs as well as my parameters. Great folks! More

by gary.chambliss
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kendall Riggs
Aug 08, 2023 -

AutoNation Ford Mobile responded

Hi Gary, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Aug 08, 2023 -

gary.chambliss responded

Since my purchase I have been upset about getting my title. They did not tell me it would be a couple of weeks before it would arrive at my tax collector's office. They did not give me a temporary plate. They wanted me to drive back to Mobile to obtain one. Poor communication and worse response to my questions. I guess once they got my money I was forgotten.

July 27, 2023

Bought a brand new Bronco and it had a powertrain malfunction within the first 24 hours (around 50 miles). I realize that is a Ford issue and not a dealership issue but their response to it, as I wil More

by Mac
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Parker
Jul 31, 2023 -

AutoNation Ford Mobile responded

Hi Mac, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

July 27, 2023

Excellent service, my appreciation to service rep Nicole. Nice person, made my service experience easy. Greeted well when I arrived, kept me informed while work was being done, let me know when work was comp More

by Philip.Nadeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Jul 31, 2023 -

AutoNation Ford Mobile responded

Hi, thank you for your kind review; we are happy to pass along your comments to Nicole here at AutoNation Ford Mobile! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

July 26, 2023

Repair took way too long, no contact up front on cost to repair. Cost seemed absurd.. $165 to replace $2.65 rubber bumper on brake pedal. Chris was friendly and got us checked in quickly. More

by grangke1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 28, 2023 -

AutoNation Ford Mobile responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 26, 2023

You sold me a wrecked vehicle as new. When I talked to the dealership manager about this he accused me of wrecking the vehicle. More

by Handychunchula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department is fine.
Jul 28, 2023 -

AutoNation Ford Mobile responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (251) 202-2016. We hope to hear from you.

July 25, 2023

Michael was amazing and so nice . Everyone was professional and attentive ! I would recommend this dealership to everyone. More

by Dustin/Brooke nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 27, 2023 -

AutoNation Ford Mobile responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Mobile and we hope to be of service again in the future.

July 25, 2023

I really appreciate the service I get from Ryan everytime I come to the dealership he is my go to guy for whatever reason I may need More

by wmcollins28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Reeves
Jul 27, 2023 -

AutoNation Ford Mobile responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Mobile! Don't hesitate to call us if you ever need anything. Be safe on the road!

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