AutoNation Ford Torrance

Service was good once they got to me. I was the only customer waiting and it took them a while to notice I was there. I was the only customer waiting and it took them a while to notice I was there. More

I liked my salesman and how he handled my frustration…the car is in good shape and runs really well… I’m very happy with the car That you sold me…I’d do business with you again… car is in good shape and runs really well… I’m very happy with the car That you sold me…I’d do business with you again… More

Unexpectedly great experience with the fleet sales manager, the finance manager in my purchase of my F-150 lightning. I was well informed on all the capabilities of the new technologies and interface manager, the finance manager in my purchase of my F-150 lightning. I was well informed on all the capabilities of the new technologies and interfaces. I did knock down 1 star due to the time to complete the process, even with a pre-ordered non-negotiating process. If this timing is improved then the overall experience would be unbeatable. More

Pedro the service rep and the technician were both professional, thorough, friendly and quick. However, the cashier was not helpful and ignored my request for assistance twice without apology, pre professional, thorough, friendly and quick. However, the cashier was not helpful and ignored my request for assistance twice without apology, pretending that she did not have my paperwork and key to close me out so that I could pay my bill and depart. This meant I had to wait an additional 20 minutes for help in order to leave. Fortunately, Pedro was able to assist me in the end. More

excellent experience and the staff is helpful and friendly and explained all the work details friendly and explained all the work details More

I always used to dread goiNg to dealerships in the past. Since I found this dealership I have had my notions changed. The staff is nice and helpful and welcoming…even if you are not buying a car. Katherine Since I found this dealership I have had my notions changed. The staff is nice and helpful and welcoming…even if you are not buying a car. Katherine has been my service advisor since I started going there and she has been great. Amazing follow through…transparent about the pricing…offers me all of the options without being pushy…and keeps me up to date. If she doesn’t have the answer to one of my questions she immediately gets the answer so there isn’t any confusion or lag time. I would definitely recommend going here. More

I am a 20 year customer at Ford Torrance and have purchased 3 new vehicles during that time. The Service department is clean and efficient. The one problem I have that nobody seems to be able to answ purchased 3 new vehicles during that time. The Service department is clean and efficient. The one problem I have that nobody seems to be able to answer to is regarding Recall 23S02 on my ‘21 Explorer. I have received 3 letters from AutoNation about this Recall over the past 6 months. I brought my vehicle in to have it serviced last month and to take care of the Recall. I was told by Service that the Recall had been put on hold and so they did not perform the work. The next week I got another letter saying I needed to bring in my vehicle for the same Recall. Why would Ford send out so many letters about a Recall and then have the dealership tell the customer the Recall is on hold? Nobody seemed to know at the dealer, including the GM. I am waiting for an explanation I have no confidence I’ll ever get. More

They did Very good job, the dealer has very nice employees and they all very nice employees and they all very nice More

I'm always pleasantly surprised by this dealer. They always treat me right. Joseph and Jesse have always been my go-to guys They always treat me right. Joseph and Jesse have always been my go-to guys More

Excellent experience- they made it real easy and explained all the cars details and filled up after the sale explained all the cars details and filled up after the sale More