AutoNation Ford Torrance

The initial buying process went well and I was pleased with the used 2016 mustang gt….. until now only 3 weeks later it’s having problems , and I’ve discovered lots of stuff they didn’t seem to care to fi with the used 2016 mustang gt….. until now only 3 weeks later it’s having problems , and I’ve discovered lots of stuff they didn’t seem to care to fix, one fog lamp is out, More

This being my local dealer makes the ease of service convenient, that being said the service has always been on par with my expectations and everyone has been professional from the fleet dealer to the s convenient, that being said the service has always been on par with my expectations and everyone has been professional from the fleet dealer to the service writers, parts people, mechanics as well as the free shuttle service. More

Brought my car in for service two weeks ago and was assured the work would be completed within two hours. Four hours later, only one of the issues was addressed and my car was returned. The dealership assured the work would be completed within two hours. Four hours later, only one of the issues was addressed and my car was returned. The dealership followed up and offered to pick my car up at home, do the remaining three issues and returned to me at home. The pickup was to be made between 9-10am yesterday. After waiting until 3pm for the pickup I contacted the dealership. They admitted to forgetting to pick up my car and apologized. There was no offer or concern about scheduling a time to complete the other three issues. As I sit here writing this review I really don’t know if what was a good business relationship for many years should continue forward. Perhaps it would be best to follow their lead and just forget about them. More

I had a very good experience. My Service Advisor was a trainee and was very courteous and attentive. I especially love that AutoNation sends me a video walk-around of my Maverick My Service Advisor was a trainee and was very courteous and attentive. I especially love that AutoNation sends me a video walk-around of my Maverick showing the condition of my brakes & tires. More

It was a great experience. Everyone was so accommodating.and helpful. I would do it again. Everyone was so accommodating.and helpful. I would do it again. More

Completely satisfied with the service that was done on my vehicle. Waitbwas not that long. vehicle. Waitbwas not that long. More

Sale person Phong did a great job showing me the car and was also helpful with the process 👍 was also helpful with the process 👍 More

Purchased my new Ford F-150 Lightning here. Joseph M., in Fleet / Internet Sales, was my sales rep. He was great. Joseph was very knowledgeable about the Lightning and provided a lot of tips on Joseph M., in Fleet / Internet Sales, was my sales rep. He was great. Joseph was very knowledgeable about the Lightning and provided a lot of tips on the features (there were many!). The whole process was smooth and Joseph worked with me to create a win/win on the purchase. More

Overall great purchase experience and the team was very professional. No haggling necessary and didn’t push me to buy extra services or warranties. professional. No haggling necessary and didn’t push me to buy extra services or warranties. More

I picked this dealership based on previous experience and customer service, even though I live an hour and a half away. There was a breakdown in communication over how long it would take to complete the work customer service, even though I live an hour and a half away. There was a breakdown in communication over how long it would take to complete the work needed, and the two days I expected turned into four. I expressed my discontent to my service associate, and even though a rental from Enterprise was provided as an option, it was after the fact, after the rental place closed, and after I expressed my dissatisfaction about the timing of this information, because ultimately, it didn't really help me in this situation. I called the service manager on Monday (as they're closed on Sunday) and he apologized for the miscommunication and said they would do what they could to make it right. He was very nice on the phone. When I went to pick up my vehicle on Monday, I was acknowledged, but not greeted and told to wait while the paperwork was finished. Then another person came to the cashier area where I was waiting to collect payment, and while I could tell a discount was provided based on the price, no one personally showed me how, or where I was being compensated for the 4 day inconvenience of being stuck without transportation, and having to take off a day of work. So while I am happy that my car was repaired and a discount was provided in acknowledgement of inconvenience, it would have been nice for someone to come, shake my hand and apologize to me in person, and explain about how they took care of me. I was only provided the paperwork with the pricing on it, I don't really know where they provided a discount. My main purpose in writing this review is in the hope that the next time someone has to go beyond their service associate to management, it will be addressed with more hospitality. I mean, if you're going to compensate someone for their time, I feel like you should make sure they know HOW they were compensated, no? Despite the issues with this visit, had someone taken the time to personally talk to me and walk me through everything when I picked up my car, I would have given 5 stars More