AutoNation Ford Torrance

When you make the appt for service, the Ford employee doesn’t ask if you need a ride back home, or to the dealership to pick ip your car at the end of service. While this location will provide a ride hom doesn’t ask if you need a ride back home, or to the dealership to pick ip your car at the end of service. While this location will provide a ride home AS LONG AS YOU BOOK IT AHEAD, they don’t offer services that other dealerships do. Toyota for example pays for an uber to/from dropoff and pickup at the dealership. Details like this can really make or break customers wanting to use the service location. Also some of your customer service reps who take calls can be short/rude. Being in customer service myself this is highly unprofessional and unnecessary. More

Good service and on time as promised The car was returned to me spotless. The service suggested and performed is looking forward to better performance and safety. returned to me spotless. The service suggested and performed is looking forward to better performance and safety. More

Communicated well on the service of the truck. Parts for recall had been ordered and installed. Parts for recall had been ordered and installed. More

Everyone is friendly and helpful and will go out of their way to make sure the customer is satisfied. I have bought cars from here and had regular service appointments, and everyone always does a great job. way to make sure the customer is satisfied. I have bought cars from here and had regular service appointments, and everyone always does a great job. Everyone is friendly, polite, efficient, patient, and helpful. I always appreciate the time and care they give me and my car. Thank you!!!!! More

After scheduling an appointment prior. I have to wait for recall parts. Then small warranty work. However, no big until the dealership rescheduled me to come in 6 MONTHS from now. I was go I have to wait for recall parts. Then small warranty work. However, no big until the dealership rescheduled me to come in 6 MONTHS from now. I was going to get an oil change too. This is a capricious decision that undercut myself and the tech o was working with. Tried to reset and nope changed to even further away More

Derek was communicative, friendly, and respectful. He gave me info and asked pertinent questions. I was pleased to deal with him and the lovely young lady at the cash. He gave me info and asked pertinent questions. I was pleased to deal with him and the lovely young lady at the cash. More

Lady who took my call wasn’t very friendly I like being sent a confirmation via text, about my appointment I read on one of the emails that there will be a complementary 5 point check inspection but they sent a confirmation via text, about my appointment I read on one of the emails that there will be a complementary 5 point check inspection but they didn’t do it. I guess it was a miss combination because he asked if I wanted any extra service and I said no but I thought the 5 point was going to get done Service was on time I like that a video was sent to see what exactly they did on the car Also thank you for washing my car! More

Everyone is really nice. Pedro did an awesome job. He kept checking on my car. He is very kind and personable. Although I waited two hours and it’s understandable because I Pedro did an awesome job. He kept checking on my car. He is very kind and personable. Although I waited two hours and it’s understandable because I did not have an appointment. I was walking through the place and I ran into Damian One of the floor sales men and he was also very friendly and kind. I asked about the new explorers and he even showed me some of them for in the future. Thank you all. More

Katherine was extremely pleasant and helpful. Everything was done as she described it would be. And everyone was friendly. Everything was done as she described it would be. And everyone was friendly. More

Bought all my cars from Ford and always get excellent service here, from the Salesman, Finance Manager and the Service Department. My service advisor Derrick has always provided top notch service for my service here, from the Salesman, Finance Manager and the Service Department. My service advisor Derrick has always provided top notch service for my Cars. Will always buy a car from here. More