AutoNation Ford Tustin

We keep bringing Lincoln MKX in for the same reason and it doesn't get fixed. Dealership says grinding brakes is "normal", and the sync system "just does that". it doesn't get fixed. Dealership says grinding brakes is "normal", and the sync system "just does that". More

This was the best experience I have ever had with getting a new car. Tim was very attentive to our needs. He provided all the information we requested. When it came to getting the car, everyone was extre a new car. Tim was very attentive to our needs. He provided all the information we requested. When it came to getting the car, everyone was extremely courteous, helpful, quick and forth rite with all the questions we had. More

bought a "CPO" Certified Pre-Owned 2010 Ford bought a "CPO" Certified Pre-Owned 2010 Ford Escape from Power Ford Tustin in March of 2012. I went there looking for that specific car (found it on bought a "CPO" Certified Pre-Owned 2010 Ford Escape from Power Ford Tustin in March of 2012. I went there looking for that specific car (found it on their website). The sales manager communicated well with me (returned calls promptly). When arrived I asked about the car and my saleswoman found it quickly and we went for a short test drive. That's one area where they could improve, has they are right off the I-5 but we didn't get on the freeway. Another dealer I visited had a better route laid out and I did streets and freeway on my test drive. Then we went inside to do "the paperwork". This is where looking back they have you at a huge advantage and they use it. At the end of the test drive they have you park your New Love right in front of the showroom and sit you at a little table right at the window staring at it while they disappear into the sales office and back out. I bought it for the advertised price, which was to be fair ~ $2000 less than C*r M*x and Ford does seem to have a good warranty on Certified Pre Owned cars. Then off to the Finance guy where he actually got me a lower rate than my Credit Union on a loan and sold me a magic paint coating and maintenance package I probably don't need. The whole process from arriving in my old car and leaving in the new one took about 3-4 hours. There were a few loose ends: One of the taillights was burnt out and I forgot the tittle and spare keys to my trade in. I returned the next morning (Saturday) and they promptly fixed the light, free of course. Then I returned on another visit to have car detailed and the coating applied. Setting up the appointment over the phone was easy and they did a safety check where they could have said you need this or that, but they didn't and I drove off with no extra charges. They did balk at giving me a ride home when I dropped it off. The night I bought it I asked about a shuttle or loaner cars (no loaners or rentals) but was assured the shuttle would take me to Laguna Hills. At first the Service Manager said "We don't go that far" (It's less than 20 miles). Then they had me wait and paired me up with a man heading to Irvine. When the car was ready they did call and did offer to arrange a ride, but it was a nice day so I rode my bicycle to Tustin and put in the back of my Escape and drove home. Which is why I bought the Escape in the 1st place, to haul bikes. I love the car, it's like new. If Power Ford operated a bit more like a normal store, and less like a car dealership it would get 5 stars. I'd buy another car from them at this point. I'd just bring a big, stern, emotionally detached man along as my agent ;-), to make it fair! More

I recently sent an internet request for pricing info on the purchase of a 2012 Ford Flex. Of course, doing that, I was contacted by a number of dealerships. Most dealerships contacted me with a general r the purchase of a 2012 Ford Flex. Of course, doing that, I was contacted by a number of dealerships. Most dealerships contacted me with a general repsonse stating that a rep would call me. Most people use the internet sales service because they want to get to the bottom line, not chit chat. I received one email that stood out to me. Tim Hill contacted me with a very professional, polite and direct email. Tim started with the most important questions -What are you looking for in your new car? What are your must haves? What color do you like? I truly appreciated this straightforward approach. Over the course of the day and early next morning, Tim and I exchanged multiple emails, with my many questions. Tim replied promptly and effectively. As I fine tuned what I wanted, Tim worked with me to explore my options. We found exactly the vehicle I wanted. I made an appointment to come in and do paperwork the next night. Tim took the time to gather some information from me, in an effort to speed up the process. Upon my arrival at the dealership, I was greeted by a very friendly staff member who immediately directed me to Tim. We sat down and reviewed paperwork and in no time, I was ready to move to finance department and Johnny Chase. Yet another fabulous member of the team. Johnny was very thorough with the paperwork, explained all the different options and made sure I was comfortable with each step before moving on. I have purchased many vehicles (including Internet sales) in the past and I will say this was the best experience by far. There was no pressure, no games, no muss, no fuss! The dealership is clean, friendly and Tim and Johnny are the best! I will and already have referred friends! Keep up the good work! More

Great experience overall. I did everything online which made it quick and painless. I visited with other dealers and they were far too pushy and their numbers were very high. Everyone at this dealership wa made it quick and painless. I visited with other dealers and they were far too pushy and their numbers were very high. Everyone at this dealership was pleasant to work with and I would reccommend them to anybody. More

I had been researching cars for about 4 months. I first drove the Edge at Santa Margarita Ford--which is the Ford dealer closest to my home. As it was getting close to the end of the business day, I asked drove the Edge at Santa Margarita Ford--which is the Ford dealer closest to my home. As it was getting close to the end of the business day, I asked the sales person to email me some financing options--most likely a lease as early as possible the next morning. The day before I had sold my car to a private party so I didn't want to rent a car more than a day or two. I didn't hear from this particular sales person so I just stopped by the dealer again. I had another sales person try to gain my business but the lease they offered seemed way too high. I went home very discouraged. I emailed Power Ford in Tustin on a chance that they might want to earn my business and let them know exactly which car and specs I was interested in. I was so pleased when Errik Williams emailed me right away. They had the exact car I was searching for, but the lease terms were in my budget and $100 less than the best deal RSM Ford was willing to offer. Not only was Errik wonderful to work with via email, but in person he was even more helpful. He was very thorough in his explanation of the car and all the features like Sync that were new to me. He even followed up the next day to welcome me to the Power Ford family. In all the years I've been purchasing cars, this experience was by far the best. They may sell the same cars, but Ford Dealers are not all same. Power Ford in Tustin will certainly be earning my business in 3 years when my current lease is up! I should also mention that the financing process was also wonderful. More

Evry sales person, including Chris Scott, Bim Seeger, Matthew, and also the financial closer, Mechelle, provided honest, polite and knowledgeable service and support. Also, in getting the paint protecti Matthew, and also the financial closer, Mechelle, provided honest, polite and knowledgeable service and support. Also, in getting the paint protection service, the sevice writer, Mark, was excellent. On the phone, discounts available were mentioned for a specific car, which we did purchase. We were not pressured or rushed and the experience was pleasant. More

Both of the sales men that I had contact with (Erikk and Mario) were very professional and made a great offer on the pricing for my new car right from the beginning. Nothing hidden and no games - a pleasure Mario) were very professional and made a great offer on the pricing for my new car right from the beginning. Nothing hidden and no games - a pleasure to deal with. More

I had a great experience at this dealership. Everet (my salesman) took the time to work with me in my purchase. He never rushed and never made me feel pressured to make a decision. We had an issue with onl salesman) took the time to work with me in my purchase. He never rushed and never made me feel pressured to make a decision. We had an issue with only one key available for the truck and the used car manager Mathew gave me his card and told me I could go over to the Dodge Dealership, have a new key made and he would reimburse me for it, boom, done deal, just like that:o) NO worries at all. I can say that I will be back for any future auto needs that I may have and would tell my friends to give Power Ford their business as well:o) Thank you Power Ford, Bob More

Excellent customer service and extremely quick. I was concerned about buying a new car because I'm a woman, and had been ignored by other car dealers in the area. Everyone at this dealership treated me concerned about buying a new car because I'm a woman, and had been ignored by other car dealers in the area. Everyone at this dealership treated me with respect and dignity, and did not talk to my adult son instead of me. (This actually happened at the Dodge dealership I went to-they replied to my questions to my son and not me). Power Ford completely changed the way I think about buying cars now. I would highly recommend this dealership to anyone searching for a new or used car. More