AutoNation Ford Tustin

Brittany (service advisor) and Landon (service tech) were exceptionally helpful in going the extra mile to resolve an issue in the online scheduling system and oil maintenance service. Thanks a million!!! exceptionally helpful in going the extra mile to resolve an issue in the online scheduling system and oil maintenance service. Thanks a million!!! More

Diagnosis was over $200. A little too much for minor issues. Anyways, customer service was nice. A little too much for minor issues. Anyways, customer service was nice. More

When I arrived on time for my appointment, it took much too much time before I was greeted. I got out of my car and stood waiting. A truck drove up after I had been waiting. Two men got out of the truck too much time before I was greeted. I got out of my car and stood waiting. A truck drove up after I had been waiting. Two men got out of the truck and and were greeted immediately. They engaged in a conversation with one of the advisors. I still was not even acknowedged. When I was finally acknowledged, I had to wait a while before I was helped. More

My advisor Christian Kirk was great, knew exactly what I needed and gave me a great price! needed and gave me a great price! More

Worked with Daniel to check on a dead battery for my Mach-E. Had battery replaced. Good service. Thanks! Mach-E. Had battery replaced. Good service. Thanks! More

Appreciated the help of Daryl, Zach, and Rana in picking out a new car for me to drive that is both safe and reliable! out a new car for me to drive that is both safe and reliable! More

Worked with Christian to get a recharge of my 2008 Ford Escape Hybrids dead EV battery. Unfortunately the Electrical Dept. was backed up and getting in for service took much longer than expected. That sa Escape Hybrids dead EV battery. Unfortunately the Electrical Dept. was backed up and getting in for service took much longer than expected. That said, Christian was in constant communication with me (including over the Thanksgiving Holiday), and was extremely accommodating in terms of the service cost. Was very pleased with the entire process. More

Easy process and they were really helpful and did not try to over sell me anything I did not need to over sell me anything I did not need More

I had mixed emotions about returning to this dealership but I'm pleased I did. The service for my 100,000 mile check has been great so far. The service writer was very helpful & my car was completed prompt but I'm pleased I did. The service for my 100,000 mile check has been great so far. The service writer was very helpful & my car was completed promptly. More

I happened to locate a Ford Mustang at AutoNation Ford Tustin that I was interested in while was overseas. It has been a while since I purchased a new vehicle, but I decided to go ahead and buy it. Tustin that I was interested in while was overseas. It has been a while since I purchased a new vehicle, but I decided to go ahead and buy it. I made an appointment with Sean Sunray. I have been weary with car dealerships for a long time. Going in a I knew I wasn't going to get much leeway in the price of the vehicle and I was too tired to even argue with the Sales Manager. I am sure I payed too much, but the experience wasn't horrendous and I was in and out with my new car in (4) hours. There was a little miscommunication with the optional service contracts, but it was taken care of after the Thanksgiving Holiday. Everyone I dealt with was friendly and courteous and not at all assertive or unpleasant. If I am in the area I would definitely use the Service Department. More