AutoNation Honda 385

I arrived for my 10:00am appointment 10 minutes early. The service writer I had made the appointment with was not at work so I was passed on to Joshua Lee. Joshua greeted me and asked what I needed. I to The service writer I had made the appointment with was not at work so I was passed on to Joshua Lee. Joshua greeted me and asked what I needed. I told him clearly, “Oil Change, Rotate & Balance the Tires, and NO extras”. He challenged my needs and I repeated “Oil Change, Rotate & Balance the Tires, and NO extras”. He then proceeded down a list adding “decline” to each of the items as he called them out. He repeated “Timing Belt Replacement” more than once. Note: According to the owners manual this would not even be a consideration until 60,000 miles and then only if operated in severe environments or towing which is not applicable to my truck. My truck currently has 47,438 miles and does not meet the requirements as stated in the manual. There were no comments by Joshua as to the need for any of these extra items as pertains to my truck, i.e., required maintenance codes. I provided him with a mail out discount coupon that had expired on 31 August, which he replied that it could not be used since it expired. I told him that the service writer who made my appointment prior to 31 August said it could be used. He stated No, it’s expired. I also mentioned to him the discount was on your website, which he was unaware of. Later while I was waiting, I showed him the website ad and he applied the discount. He should have been aware of existing offers you provide. My truck was moved to the service bay at 10:00 am. and the mechanic started working on it immediately. At 10:45am I observed my truck brought up to the garage exit lane. I waited awhile for Joshua to notify me it was ready. When he didn’t come out so I went to his desk and he was gone to a meeting. Another service rep started to finish my paperwork and Joshua returned and said he would take care of it. I offered to wait at his desk while he finished it and he asked me to sit down until he completed the paperwork, which I did. I observed him make at least 3 different trips to the service garage with other paperwork in-hand. After 40 minutes he finally came out to tell me my paperwork was done and I could check out. Now go figure, it took the mechanic only :45 minutes to finish my truck and Joshua over 40 minutes to finish my paperwork. What’s wrong with this picture? If your time is worth money, so should mine. No, I am not satisfied with AutoNation Honda 385 service, and I’m not sure I’ll ever return. I have been with AutoNation Honda 385 (previously Dobbs Honda) sales and service, since 2010 and the service environment and attitude is now unacceptable. More

Our salesman, Josh Dorsey, was as good a salesman as I've had. Very patient with us, very cordial and polite. The buying process was a different story but these are unusual times. had. Very patient with us, very cordial and polite. The buying process was a different story but these are unusual times. More

Mukhtar alli is a great sales associate clean facility great location great location More

Its been 4 weeks and I have yet to receive my tags fees for extended warranty is outrageous do not buy unless you want to add another 10,000 you your already expensive car! for extended warranty is outrageous do not buy unless you want to add another 10,000 you your already expensive car! More

Very courteous and friendly. Explained the time needed to resolve the problem and communicates accordingly. Explains the services that will be needed in the future according to the mileage on the vehicle. to resolve the problem and communicates accordingly. Explains the services that will be needed in the future according to the mileage on the vehicle. Very professional. More

The dealership was clean and followed all the safety protocols to keep everyone safe. Wish the check in was more efficient though. Needs a check in person waited for thirty minutes for someone to come protocols to keep everyone safe. Wish the check in was more efficient though. Needs a check in person waited for thirty minutes for someone to come and see us even with an appointment. More

My service advisor Chris always delivers great customer service and great service care. Thank you service and great service care. Thank you More

Jody Williams at AutoNation Honda 385 has been fantastic to work with. He’s very personable, not pushy at all. and very knowledgeable about the cars here. If you’re looking to buy a new Honda I highly recom to work with. He’s very personable, not pushy at all. and very knowledgeable about the cars here. If you’re looking to buy a new Honda I highly recommend you look up Jody Williams!! It was a great experience!! More

The only problem I have with them is their lack of manpower to handle the recall for the fuel pump.They only do it on week days when I have to go to work manpower to handle the recall for the fuel pump.They only do it on week days when I have to go to work More

Had the pleasure of working with Phillip, Larry and Brandon. Was not sure I would be buying a car the day I went but they had exactly the one I liked. They made the process as smooth as possible! Wi Brandon. Was not sure I would be buying a car the day I went but they had exactly the one I liked. They made the process as smooth as possible! Will definitely recommend them in the future! More