AutoNation Honda 385

I came in because my car was having trouble starting. I thought I needed a new battery. I told the service person I likely needed a new battery. I also had an oil change and 2 cabin filters replaced. I thought I needed a new battery. I told the service person I likely needed a new battery. I also had an oil change and 2 cabin filters replaced. They went ahead and placed a lifetime warranty battery. I paid and went home. The next day I had similar issues with the car not wanting to start. Eventually it did. A couple days later, I drove the car from Collierville to Germantown Methodist. When I got into the car to come, the car would not start at all. Luckily, I had access to a gentleman than understood cars well. When we popped the hood, it took him 5 seconds to diagnose that one battery cable was lose. We tightened it up and the car has been fine since. So the big question is, did I really need a battery or just have the battery cable tightened like we did? So it seems like the replacement of a battery (whether it was needed or not) would include tightening the battery cable if it was loose. So I am not at all happy with this first encounter. We just moved here and have 2 Hondas. More

The service department did a great job. Everything from making an appointment, getting my car serviced in a timely manner, and pickup went smoothly. Everything from making an appointment, getting my car serviced in a timely manner, and pickup went smoothly. More

My mother has Alzheimer’s and I’m her full time caregiver so I have to take care of business around the time she’s still sleeping or if I have someone watching her . I asked the service manager could I get a so I have to take care of business around the time she’s still sleeping or if I have someone watching her . I asked the service manager could I get a shuttle to her home in whitehaven he said” no we only go within a 10 mile radius “ I said well I don’t understand the point in having a service that only provides for the customer if they live around the corner from the dealership. The service manager hunched his shoulders and walked away . I explained my situation so I thought he would have been accommodating but he wasn’t. My service advisor Mr Cohen was great to work with More

The service advisor, Tyler Bilter, was very friendly and efficient. The wait time was relatively quick. Waiting area was comfortable with plenty of electrical outlets for charging your phone. efficient. The wait time was relatively quick. Waiting area was comfortable with plenty of electrical outlets for charging your phone. More

Service department wll not even recognize you when you walk in the building. Everyone seem too be to busy to say, Be with you in a minute. I bought 5 free oil changes when I got my car. 6-19-23 was the la walk in the building. Everyone seem too be to busy to say, Be with you in a minute. I bought 5 free oil changes when I got my car. 6-19-23 was the last one. I do not plan on going back unless I have to. All 5 oil changes I have gotten the same bad service. More

Sales personnel were extremely helpful. They were eager to help us and answered all of our questions about the CR-V we were looking at. We did not feel pressured like we have at other dea They were eager to help us and answered all of our questions about the CR-V we were looking at. We did not feel pressured like we have at other dealerships. More

AutoNation Honda 385 is a great dealership to buy a vehicle. The people that work there are very courteous and professional. The minute you walk in, you notice how clean the dealership is. My buying ex vehicle. The people that work there are very courteous and professional. The minute you walk in, you notice how clean the dealership is. My buying experience there was very nice. Great dealership! More

I had a very pleasant experiment. I was undecided on which car I wanted. I had three in mind and was able to test drive them all and sales was very patient with me. The sales and fi I was undecided on which car I wanted. I had three in mind and was able to test drive them all and sales was very patient with me. The sales and financial team was very professional and explained each step of the process. More

I was pleased with the service that was extened to me. I would like to thank Ms. Wright for helping complete the deal we worked out. I am a Ford owner I have purchased 23 new fords over my life span. I am I would like to thank Ms. Wright for helping complete the deal we worked out. I am a Ford owner I have purchased 23 new fords over my life span. I am looking forward to see how the Honda I purchased compares to the Fords I have own. I am impressed with the car so far and with the dealership where the car was purchased. Thank you More

Great sales person (Verna) Bravo Zulu! Terrible financial person(John Williams) He was disrespectful, rude and unprofessional. Terrible financial person(John Williams) He was disrespectful, rude and unprofessional. More