AutoNation Honda 385

Third in line at 6:45 with a 7 am appointment for basic service at 15k miles as a part of the ridiculous package that I purchased. I watch 3 full cycles of customers come and go over the next 4 hours and 1 service at 15k miles as a part of the ridiculous package that I purchased. I watch 3 full cycles of customers come and go over the next 4 hours and 15 minutes as their respective service advisor comes to get them or otherwise inform them of their status. I don't see my service advisor once during the entire period until I finally got up to check on my car 4 hours in, at which point I was informed of 5 minutes remaining. Nothing against Chris though. He's just doing his job, right? The advisors only come out when there's a new development or it's time to go, correct? I was just kind of miffed at the service time given that this was a) a scheduled waiting appointment, b) routine maintenance, and c) I was physically 3rd in line because I arrived extra early. My xxx was one of the first to be seated in the lobby after getting checked in, and of the others that were there, it was dead last to leave after other separate batches of customers came and left. Let's also consider that the last time I came there for an oil change, I had to get my car towed back from Lakeland to ANH385 because somebody didn't properly seal a crush washer, and I wound up with oil all over my garage and an undrivable car waiting to surprise me on the morning of the next work day. Though it was a major inconvenience and I wasn't even granted a courtesy rental, the cost of towing was covered, and the dealership, after some prodding on my part, ultimately returned the car back to my driveway over a week later. I was kind on my last review, but I'm gonna opt for honesty here on out. 1 star service = 1 star review. More

Cody did a great job of quickly getting me in and out of the dealership. I came in to receive an oil change, tire rotation and AC filter check. He was very courteous and professional. Upon completion of the the dealership. I came in to receive an oil change, tire rotation and AC filter check. He was very courteous and professional. Upon completion of the service, he reviewed the services with me that I will need to keep my Honda properly maintained. The service at Honda 385 is excellent and the staff is friendly. More

You will always get the best deals and rates from this dealership. Honesty and courtesy are something that they excel at when dealing with the employees here. dealership. Honesty and courtesy are something that they excel at when dealing with the employees here. More

The worst service ever. This was the 2nd time I took my car in and no service done. I brought my care in at 9:00 am and then was told that it had to be kept. This is the 2nd This was the 2nd time I took my car in and no service done. I brought my care in at 9:00 am and then was told that it had to be kept. This is the 2nd time I have tried to get my car serviced and they tried to keep my car longer. Never again More

Went there to get nail out of tire and battery for keyless remote. They did not have any batteries there tho. The associate who helped me was very good at her job. keyless remote. They did not have any batteries there tho. The associate who helped me was very good at her job. More

I have always been pleased with the work done and the courtesy shown whenever I have an appointment or simply gone in early for an oil change. courtesy shown whenever I have an appointment or simply gone in early for an oil change. More

Great dealership did everything I asked and more I had a recall this dealership went above and beyond to help recall this dealership went above and beyond to help More

Brandon was great to deal with. He was a "down to earth" guy and was very helpful throughout the whole process. He was a "down to earth" guy and was very helpful throughout the whole process. More

Very courteous and everything was explained to me what my car was needing. No pressure to get it all done. car was needing. No pressure to get it all done. More

I was displeased with length of time for repairs and the eventual cost. I presented coupon and was expecting 15% off and got only $150.00 instead. Labor at $168.77 seems excessive. Cooling system cost cam eventual cost. I presented coupon and was expecting 15% off and got only $150.00 instead. Labor at $168.77 seems excessive. Cooling system cost came to $172.36 and I was told there would be no cost as it did not solve the problem. More