AutoNation Honda 385

The customer service adviser is top shelf. Honda 365 was able to get me rolling and took care of my break job. Great service, great staff. Honda 365 was able to get me rolling and took care of my break job. Great service, great staff. More

Helpful and professional. I would recommend to other people with a Honda car.The service was fast and helpful with other problems. I have on my car. I would recommend to other people with a Honda car.The service was fast and helpful with other problems. I have on my car. More

We have had the luxury of purchasing many cars in our lives both exotics and traditional. This was the worst buying experience we have ever encountered. I am a very busy traveling nurse/manager and we we lives both exotics and traditional. This was the worst buying experience we have ever encountered. I am a very busy traveling nurse/manager and we were in pursuit of purchasing an economical car that was fuel efficient with the growing gas prices. So, we sat our sights on purchasing the Honda Insight. After endless days of searching on the Internet we came across one located at AutoNation 385. The sales person (Alicia White) was very responsive initially but that came to an abrupt halt after we made a $17k down payment. Her updates and follow up calls became nonexistent. It took days before we received an update on when our car would be shipped to us. After a couple of weeks of waiting, the car arrived filthy. Inside and out. The car had dirt and sand in the carpet. It clearly wasn’t vacuumed. It has a light colored interior and it had black dirty marks on the door panels, arm rest seats etc… We brought this to the attention of the receiving AutoNation dealership in Orlando and their reply was it was nothing they could do because it should have been done at the Memphis dealership and further more their detail guys had left for the day. If the management is interested, we have pictures as documentation. Wow, this was an unpleasant and horrible experience for what we think is a very reliable product. Honda should look closer at who represents and sells their products. Buyer beware of this dealership and salesperson Alicia White. More

My customer service advisor was the best. She always has a smile and will always let you know what's going on with my car. She made me feel very comfortable when I'm there on a service call. She always has a smile and will always let you know what's going on with my car. She made me feel very comfortable when I'm there on a service call. More

I feel this dealership shouldn’t force dealerships packages on customers it should always be an option once its offer. I didn’t receive the Black Pilot Touring I wanted due to dealerships packages bei packages on customers it should always be an option once its offer. I didn’t receive the Black Pilot Touring I wanted due to dealerships packages being forced on me during the time I tried to purchase the 2022 Black Touring. It was heartbreaking to lose the vehicle (Black) that I wanting so badly just to find out it was sold while setting down debating packages that I declined several times. After visiting the dealership several times I finally purchase a white new 2022 Pilot Touring without dealerships packages which I accepted. At some point while negotiating I was told that the automobile couldn’t be Purchase without the dealership package. I read the dealership buyer sheet and it state **Optional product or service not required for vehicle purchase. All of these packages was listed in the Purchase Option selection. But at the time I was being subdue by purchasing packages I declined several times, the only Black Touring was being sold. Therefore I lost out on the Black Touring that I so badly want it. More

Mr. Victor, welcome me and received my car, and Mrs. Mackenna Sing my Service Advisor. Excellent Services and Customer service. Mackenna Sing my Service Advisor. Excellent Services and Customer service. More

Everyone was pleasant and helpful. I was not ignored while I waited. I was acknowledged and told they would be with me shortly. I was not ignored while I waited. I was acknowledged and told they would be with me shortly. More

Mr. Chris does an excellent job each time I come there to have my car service. He is so professional and friendly. He treats you with great respect. I feel so comfortable when I am talking to him and he trie have my car service. He is so professional and friendly. He treats you with great respect. I feel so comfortable when I am talking to him and he tries to help me in any way he can. More

Reco Savage did a wonderful job helping me choose a vehicle. He made me very comfortable and excited to shop with auto nation. This was also my first time buying a vehicle. No regrets at all vehicle. He made me very comfortable and excited to shop with auto nation. This was also my first time buying a vehicle. No regrets at all More

I always receive fast service am I am treated with utmost respect. My service writer, Kayce, was outstanding. My van was ready for pickup before I expected. respect. My service writer, Kayce, was outstanding. My van was ready for pickup before I expected. More