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AutoNation Honda Chandler
Chandler, AZ
3,737 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 30, 2023
Honda Nation of Chandler has been and currently is the location where i get my honda vehicles. I am on my 2nd Ridgeline and will probably be my last because the vehicles last a long time. Brandon was gr location where i get my honda vehicles. I am on my 2nd Ridgeline and will probably be my last because the vehicles last a long time. Brandon was great. Service was good. More
by mrust
Employees Worked With
Brandaon
Helpful November 30, 2023
Outstanding service. Checked in for my appointment right on time. An hour later, I was on my way. My service advisor was Brandon Baldenegro and he was excellent. Very pro Checked in for my appointment right on time. An hour later, I was on my way. My service advisor was Brandon Baldenegro and he was excellent. Very professional. When my car was ready, he went over everything that was done and answered all my questions. More
by rickdrown
Employees Worked With
Brandon Baldenegro
November 30, 2023
---Stay Alert & Pay VERY Close Attention--- When it comes to the finance department, stay alert. They will distract you with personal questions and attempt to get to know you. After pleasantries, we di comes to the finance department, stay alert. They will distract you with personal questions and attempt to get to know you. After pleasantries, we discussed GAP insurance, I declined coverage and stated that I would go through my own bank with any extras related to insurance. The finance manager I worked with, Abel Valencia, somehow added a $3900 package to my total. I signed everything electronically, and he slid a paper across the table asking for my signature while we discussed our family dogs. I signed without paying attention, thinking I was in the clear after declining all packages. I take full responsibility for not paying closer attention to what I was signing, as I should have read everything again before signing. After 3 days, I went online to my bank and saw that the loan financed was much higher than what I had originally agreed upon. So, I called right away to get it cleared up. Since their policy is 200 miles or 5 days to make any changes or if you have buyer's remorse, I made it in time to cancel the coverage. Since Abel was off on the day I went in, I was put in the hands of Oscar Hernandez Ramos. After walking back to his office, he made it a point to let me know that the coverage I was returning was the best they had. After I stated that I didn't want it and I would find it elsewhere, he proceeded to say, "so you want to pay out of pocket to fix your car if something happens to it", I replied, "yes". We sat there in silence as he prepared the "paperwork" (one sheet of paper showing the coverage was canceled) This was on 11/8. My bank still hasn't received the funds or any documentation stating that the funds will be returned to them. I called Oscar on 11/17 and left a message for him, stating I have been in communication with my bank, and they haven't received anything. I asked Oscar to please call me back. Fast forward to today, 11/20, I called again today, and no one answered. The phone just kept going back to the greeting message. I will keep trying to ahold of someone and hope that they are able to answer my questions. I am very disappointed with the way they handled the finance portion of my experience... something that should have been so easy since I was pre-approved has turned out to be a major pain in the xxx. More
by kristenhutchcraft
Employees Worked With
Abel Valencia and Oscar Hernandez Ramos
November 29, 2023
First time their was very pleased with the results very helpful with our problem and kept us informed.very happy with Honda and the car . I must say superstition springs Honda could not help up . helpful with our problem and kept us informed.very happy with Honda and the car . I must say superstition springs Honda could not help up . More
by John martelli
Employees Worked With
Scott Fort
November 29, 2023
I always get great service for my 2017 Honda CR-V at this dealership. Drop off and pick up is generally quick and easy. My service advisor Jordan Palazetti is knowledgeable and highly customer-service-orient dealership. Drop off and pick up is generally quick and easy. My service advisor Jordan Palazetti is knowledgeable and highly customer-service-oriented. When my car needed a control arm replaced that they inadvertently ordered the wrong part for, he set me up with a brand-new Accord loaner car. When I returned to the dealership to pick up my repaired vehicle, my car had been washed and vacuumed! With service like that, I'll be a loyal customer! More
by ddkullman
Employees Worked With
Jordan Palazetti, Mike
November 29, 2023
Brandon was exceptional! !! He made my experience worth it. I was initially frustrated due to a service mix-up but he took the time to ensure I got everything I needed and mor !! He made my experience worth it. I was initially frustrated due to a service mix-up but he took the time to ensure I got everything I needed and more. More
by Ade
Employees Worked With
Brandon
November 28, 2023
My experience purchasing a car from Auto Source was excellent. I was a little skeptical at first because I bought the car unseen and had it shipped to Arizona. Auto Nation made the car purchase easy b excellent. I was a little skeptical at first because I bought the car unseen and had it shipped to Arizona. Auto Nation made the car purchase easy by offering a complete walk around of the car and pointing out blemishes to make sure there were no surprises once I received the car. I would highly recommend working with auto Nation to purchase your next vehicle. More
by longshot.malone
Employees Worked With
Joaquin
November 28, 2023
Excellent customer service! Excellent manners! Excellent knowledge! Excellent service performed on my Honda Civic!! I would definitely recommend this service center to others. Excellent manners! Excellent knowledge! Excellent service performed on my Honda Civic!! I would definitely recommend this service center to others. More
by rrbaldwin75
Employees Worked With
do not remember
November 28, 2023
I drove in on a Friday evening the day after Thanksgiving, probably around 3:30 PM and they called out a service advisor. Anyone who was free and available. Tom or Thomas is his name and he came Thanksgiving, probably around 3:30 PM and they called out a service advisor. Anyone who was free and available. Tom or Thomas is his name and he came out to help me with a professional kind caring friendly demeanor. Explain that my tire was not holding air and there was nails or wire or something on the sidewall. I let him know that I had to get my tire fixed as I was leaving the next morning for CA. He said, don't worry we will get it fixed and he checked right away to see if there were tires in stock, and there was. Thomas was beyond patient. Experienced knowledgeable and explained everything. He kept in touch with me over the next hour and a half or so and when my car was ready, he came to talk with me and discussed my tire and they were able to fit in an oil change which I needed because my oil light was on. I just really appreciate him! He made a very stressful, upsetting situation, a wonderful and peaceful experience, and for that I am so grateful. I am so glad and thankful that Honda takes the time to hire such amazing employees like Tom.!! More
by Sunlover4545
Employees Worked With
Tom Hathaway
