AutoNation Honda Dulles

Ledys was very kind and understanding about my needs and what I was looking for. She didn't lay on the sugar or over exaggerate any part of the car or the price. (I researched b4 going to the dealer). She what I was looking for. She didn't lay on the sugar or over exaggerate any part of the car or the price. (I researched b4 going to the dealer). She was attentive and genuinely concern about my happiness and experience. I didn't feel sharked by anyone there since I was a female in a dealer. They all were really knowledgeable and comfortable to deal with. Thank u for a great experience! More

Extremely unprofessional and uncaring when looking for emergency assistance with repairs. They had NO problem selling me thousands of dollars of extra protection, etc. But don't you dare try to USE any emergency assistance with repairs. They had NO problem selling me thousands of dollars of extra protection, etc. But don't you dare try to USE any of it. No clear instructions on how to use anything and PLENTY of restrictions should you figure out how to use it. Sure you can have a rental car. Pay for it and THEN be reimbursed. What a joke. Never again Honda of Dulles. Never again. I promise. More

I had been searching for months and months for a new car lease, but was left feeling bitter, dizzy and frazzled after going to so many dealers that would give me the runaround and try to screw with me. I w lease, but was left feeling bitter, dizzy and frazzled after going to so many dealers that would give me the runaround and try to screw with me. I was so sickened by the way I was treated and all the stigmas about the car buying process proving true, I thought I would never see the light at the end of the tunnel. Then came, Honda Dulles... I was immediately greeted at the front desk and was asked to wait, but was then immediately greeted by Brandon. He sat us down briefly, asked what our needs were and then encouraged a test drive. Although it was 95 degrees outside, he had no problem at all pulling the car from the back corner of the lot and bringing it around to the front so we could wait inside with the A/C. I am a bit particular and he ended up getting 3 different cars for me, ensuring it was no trouble at all to do so. His "I'm on your side" low pressure sales approach was refreshing, to say the least. He was fair, to the point, didn't use the "waste my time and get me to waste a whole day in there" approach and had no problem at all going to his manager with my offers. He made me feel like he was on my side... Not long after we started negotiating, getting straight to the point, Brandon brought his manager over, Russell, who was very nice, professional and to the point as well. Low pressure, easy going and approachable. I told him my terms, he told me what he could do and fair enough, we shook on it. Done deal... easy, peasy. We had a little hiccup with the credit, but Russell personally offered to look into it further with HQ to see if they could still meet our terms. He offered to let us take the car home and said that he would let us know next day what the outcome was. We opted to not take the car because if we had to bring it back, it would have been a pain since we live 30 miles away and DC traffic is a pain. We were prepared to drive back up the next day after receiving the wonderful news (first thing in the morning, btw) that we were approved and were getting what we wanted, OUR terms. However, Russell took it a step further and offered to deliver the car to my place of work. How convenient?! Another 95+ degree heat day and here comes Brandon with my car, all the way from Dulles to Pentagon City, detailed and already with PERMANENT tags, taking the inconvenience of having to go to the DMV out of my hands. Wow, how much better could this get?! Needless to say, I couldn't have been happier with my purchase and my experience. Maybe this could be a lesson to other dealers out there... a "snake-like" approach, the wheeling and dealing, making a customer feel pressure and/or taken advantage of them, waiting for them to get to their car having left the building and only then willing to negotiate simply doesn't work. There were plenty of cars that I had seen and was happy with prior to my visit to Honda Dulles; a few of which I much preferred and would have bought if it weren't for the daunting, dreadful high pressure sales I had incurred while trying to do so. The laid back approach, the "I'm on your side" feeling each (and every) employee gave, the fact that they seemed to "care" and actually worked with integrity to earn my business, this was priceless to me. I got the car I wanted, the terms I wanted and service unsurpassed by any others I have come across to date. My expectations were not met; they were exceeded. Thanks Brandon and Russell for everything. I couldn't be happier with my "burgundy n gold"... I love my car and couldn't be happier with the outcome. More

Total experience at this dealership was extrememly pleasant. Ledys answered all my questions, was extrememly personable and easy to work with. Upon arrival she had options for me and was very efficien pleasant. Ledys answered all my questions, was extrememly personable and easy to work with. Upon arrival she had options for me and was very efficient. They were willing to work with me and my budget and did what they could to get me a payment I was comfortable with. Would definitely buy another car from them. More

Friendly salesperson, always trying hard to meet the requirement I put forward, working actively with the managers to get the deals move on. Brandon is a guy I feel good to work with. Even though the fi requirement I put forward, working actively with the managers to get the deals move on. Brandon is a guy I feel good to work with. Even though the final price I got is still a bit higher than I was quoted from other dealership, I decided to buy the car from him. More

The dealership was willing to go the extra mile to make a deal that I was very comfortable with. They let me drive the vehicle and then just walk out the door where I could do additional research without a deal that I was very comfortable with. They let me drive the vehicle and then just walk out the door where I could do additional research without a hassle. The next day I called to negotiate a price and they were willing to do it over the phone so I didn't have to make the hour and half drive to the dealership for nothing should we not be able to reach a deal. The salesman was extremely courteous and did all the leg work necessary to make this a pleasant experience. I met with the sales manager after making the deal and told him that this was the most pleasant car buying experience I ever had...go Honda of Dulles.........Ken More

My wife and I have purchased two vehicles from Leesburg Honda/Dulles Honda and have all three of our Honda's serviced by them. They are always friendly and ready to assist. I live in the Ashburn area and Honda/Dulles Honda and have all three of our Honda's serviced by them. They are always friendly and ready to assist. I live in the Ashburn area and find their new location and larger shop a joy to visit. Have all of my experiences with my service been perfect, no. However, the team at Dulles Honda has been very easy to deal with and always made me whole when I have questions and or concerns about my experience. Would I recommend them to a friend or family member, yes. More

It was the best experience we've ever had buying a car. Everyone was so professional & caring to make us happy. Got a great deal & EJ went out of his way to do everything for us. Highly recommend him & the Everyone was so professional & caring to make us happy. Got a great deal & EJ went out of his way to do everything for us. Highly recommend him & the dealership. More

Took minivan in to fix power doors and to have state inspection. Called back to tell me that the engine mounts were broken and needed to be replaced ($800) and the car will not pass state inspection. inspection. Called back to tell me that the engine mounts were broken and needed to be replaced ($800) and the car will not pass state inspection. Checked the state DMV website to find that the engine mounts are not part of the state inspection protocol. Picked up the car immediately (without calling first). Took it to Goodyear in Ashburn and my minivan passed state inspection without any problem. These guys are CROOKS...RUN AWAY. More

We bought a loaded Honda Odyssey and they were very competitive with the pricing and also included the 3-year maintenance with the car. After we brought the car home we still needed the roof rack insta competitive with the pricing and also included the 3-year maintenance with the car. After we brought the car home we still needed the roof rack installed. The dealer went the extra mile and picked up and dropped off the car at my house as I have a new enfant at home. They were very fast, efficient and didn't try to sell too many "extras". More