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AutoNation Honda Dulles
Sterling, VA
2,065 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,065 reviews
November 08, 2011
I received an excellent customer service when i went to purchase my Honda CRV. Singh was very friendly in giving me all the information on the car and going through its manual. If it weren't for his way purchase my Honda CRV. Singh was very friendly in giving me all the information on the car and going through its manual. If it weren't for his way of handling the sale of the car, I wouldn't have purchased from the Dulles dealer and might have looked futher. Not only that but when the car tire was cut, he helped me find my way at the dealer that day and get it done right away, saving me time and effort as this happened on a saturday. I would recommend him to anyone I know who would want to buy a Honda. i still contact Singh should I need to ask anything regarding my car. More
by amalkamel
Employees Worked With
Singh
Helpful November 01, 2011
I bought a new 2012 Honda Civic from Honda of Dulles a little over 6 months ago. The salesman, Mike Brown, spent hours with me making sure I understood exactly how to use my car before I drove off the lot little over 6 months ago. The salesman, Mike Brown, spent hours with me making sure I understood exactly how to use my car before I drove off the lot. I traded in my Honda CRV the same day. The process was quick, easy, the staff personable, helpful, kind, understanding (towards a first time buyer) and knowledgeable. I had a wonderful experience and would recommend this dealership to anyone looking to buy or trade a vehicle. More
by meagak1985
Employees Worked With
Kurt Kessler and Mike Brown
October 31, 2011
They'll screw you with a smile. For a Door Lock Actuator they tried to charge me $294.75 quoting $85 for the part. Actual cost for the part is $37 and 1 hour labor. They also wanted $100 to diagnose the pro they tried to charge me $294.75 quoting $85 for the part. Actual cost for the part is $37 and 1 hour labor. They also wanted $100 to diagnose the problem. That charge disappeared fortunately. Front Brake Pads and resurface / turn Rotors they tried to charge me $395.00 quoting $99 for parts. Actual cost for parts is $55 or so shipped, OEM. With labor cost averages $100 - $250 for the front. They wanted $800 to get both sides done. Along with those they wanted to change my power steering fluid, transmission fluid and pollen? filter for $105-$110 a piece. No thanks. 2007 Honda Civic 65k miles. Shop around, get a second opinion. Don't agree to anything up front. Check how much the stuff should cost first. More
by GreyH
Employees Worked With
Julio
October 29, 2011
Honda of Dulles gave me a great deal on my new car. I was very happy with the service and the attention I received at Honda of Dulles. The amount of concern I was giving and the sincerity they gave in return very happy with the service and the attention I received at Honda of Dulles. The amount of concern I was giving and the sincerity they gave in return really showed there true colors. Hands down the best dealership I have ever encountered. More
by jpinner318
Employees Worked With
Stacey
August 31, 2011
Last year I purchased a CPO Honda Pilot. I took my car to Carmax to have it appraised and was informed that the entire passenger side of the SUV was had been repainted thus they gave me a greatly reduced to Carmax to have it appraised and was informed that the entire passenger side of the SUV was had been repainted thus they gave me a greatly reduced quote. I sent numerous emails and left a phone message to Keilan wishing to discuss this as he's the used Manager. I finally stopped by as he would not return either email or phone messages. Customer service implies just that, serving the customer. When you don't respond you aren't. I stopped by this evening and expressed my concerns that I had been sold a CPO car that had been repainted which devalues the car. He accused me of slander, libel, and extortion. Yes I feel that having paid CPO prices for a car that had been repainted which would surely devalue the car was extortion. If Carmax was able to determine the car had been repainted, then Dulles Honda should have been able to determine that. I know the car has not been repainted in the year I have owned it. So that leaves two other possibilities: one the 150 point inspection done at Honda of Dulles is less thorough than Carmax's once over or they didn't disclose the car had been repainted. So this is not libel as libel is based upon lies. The discussion I had there was not slander either as that would also be based upon lies. Not that it appears Keilan know the definition of either. I suppose Carmax could have lied about the car being repainted but that seems a bit unlikely. Did Keilan acknowledge that they have no duty to disclose a car being repainted, you bet. Did he insinuate that I could have painted the car and then tried to extort money from them and setting a precedent for them being open to a future slew of claims, you bet. Don't think buying CPO means you shouldn't worry... heck maybe you should have the car looked at my Carmax instead and find out for yourself if it's the real deal. Do I think a manager should accuse a customer of slander, libel, and extortion, well maybe it's more what do you think. Would you choose to go a place like that? To each his own. If anything, Keilan would be guilty of slander per se for accusing me of trying to commit a crime, extortion. Disclaimer for the record: this is absolutely the opposite of "reckless disregard for the truth", it is based up on my opinion, and these statements were made in a good faith and reasonable belief that they were true. More
by piloty
Employees Worked With
Keilan Palacios
August 30, 2011
My wife brought our car in for a state inspection. They told my wife that the brakes barely passed and would need replacing before leaving the dealership otherwise it would be to unsafe to be on the road. told my wife that the brakes barely passed and would need replacing before leaving the dealership otherwise it would be to unsafe to be on the road. Wait a minute, if they passed inspection then how is it they are an accident waiting to happen? When I called the story was very much different. Suddenly they brakes had two months of life left, but the brake shoes and the drums would need replacing because there was too much rust, and would cost me nearly $700. I paid for my state inspection, and left, driving the next morning over to Midas to get a second opinion. They did acknowledge the brakes were low but said my drums were in average condition, nowhere needing replacing. I got my brakes done for less than $250, a fraction of what the dealership wanted to charge me. So in short I've learned: *They give a different story to someone who they thought they could take advantage of *They lied about the severity (how could the be deadly brakes if they pass a state inspection) *They over inflated thier prices or try to make you spend more for service not required. I miss Leesburg Honda, they actually had a good service department, these guys are all new and obviously have a different agenda than honest service. More
by Rozom
Employees Worked With
too angry to remember
August 22, 2011
The sales person was very knowledgeable and understood my requirements right from the phone call. The price was very competitive and i did my research on internet before i went there. Glad that i went throug requirements right from the phone call. The price was very competitive and i did my research on internet before i went there. Glad that i went through this dealer since the price offerings of other dealers even though competitive were no way comparable. More
by kishoreghattu
Employees Worked With
Ben Lee
July 28, 2011
After their move from Leesburg the experience at the service department is just terrible. This used to be such a pleasant experience. Now I feel lucky if Service answers their phone! service department is just terrible. This used to be such a pleasant experience. Now I feel lucky if Service answers their phone! More
by Leesburg_GUY
Employees Worked With
Many in service dept.
July 22, 2011
The dealer came through for me on my trade in and got me a great price on my vehicle. Extremely professional group from sales person, to manager to finance person. I have dealt with numerous local honda d a great price on my vehicle. Extremely professional group from sales person, to manager to finance person. I have dealt with numerous local honda dealers, by far best experience. Strongly recommend. More
by johnjwarreniv
Employees Worked With
5
July 22, 2011
I went to one of these auto shops trying to fix a problem with my accord. They told me it would cost me almost $500 because I have a broken something or another. I went for a second opinion and Im so glad I with my accord. They told me it would cost me almost $500 because I have a broken something or another. I went for a second opinion and Im so glad I found Honda of Dulles. It was a fifty dollar part and they charged me a hour to install it. For less money and better quality I got all my problems solved. Thank you Honda of Dulles. More
by jimcaparo
Employees Worked With
Frank
