AutoNation Honda Dulles

Over the phone, Honda of Dulles gave us the best price in the area, confirmed that the vehicle we wanted was in stock, and told us the current interest rate through Honda financing. We walked in the door and the area, confirmed that the vehicle we wanted was in stock, and told us the current interest rate through Honda financing. We walked in the door and there were no surprises and we got the deal we expected. They did not play any games with us. The whole purchase process took longer than we expected, and they could have managed our expectations better in that regard, but I don't see that they were any different than any other dealership in that way. When we called with follow-up questions, the sales team remembered who we were, returned our calls promptly, and addressed our concerns to our satisfaction. We would buy from Honda of Dulles again. More

This past Tuesday morning I went to Honda Dulles. I had been looking at selling my 2007 V6 with high miles and getting a used, newer-model 4 cyl. with less miles and had just the day before been looking at been looking at selling my 2007 V6 with high miles and getting a used, newer-model 4 cyl. with less miles and had just the day before been looking at Honda's and Camry's. I've owned two previous Accord sedans and was entertaining the idea of getting a Toyota. When I arrived I was introduced to Anoop (or Al as most there call him) and was VERY impressed with his friendliness and willingness to really listen to what I wanted. I've dealt with many automobile sales associates in the past and by and large Al was the best of them all. After narrowing down my choices based on price, mileage, and style I test drove a couple of vehicles that were in the running. They both went well and we returned to the dealership. I then asked what they'd price my car at if I were to sell/trade it in to them (no liens and paid in full). They manager took it out and after a while came back and Al brought the offer in writing. It was much better than Carmax or the Toyota dealership I'd been dealing with and was closer to what the various used car pricing guides were. After this I had more faith in the dealership. If they were actually not trying to undercut the value of my car then that was a good sign. After a few more hours and meeting with the Finance rep. who got me a great rate (as good as I could have gotten on my own with my bank) I completed the purchase of the car. By that time Al had already transferred my plates as well as retrieved my county sticker from the window. They had detailed the car and it was sitting outside waiting. I cannot credit Al and all I worked with enough. I'm impressed enough that this will be the first dealer I go to when we purchase another car later this summer for my wife. More

Very professional; follow-up was great; very positive experience in buying my new Honda. I emailed for pricing information, and received a quick response; all my questions were answered; I felt that they experience in buying my new Honda. I emailed for pricing information, and received a quick response; all my questions were answered; I felt that they reallly wanted my business. More

We had a great experience. We specifically wanted a black Pilot which they did not have in stock and they received one from another dealership so that we could be happy. Also, we were originally lookin black Pilot which they did not have in stock and they received one from another dealership so that we could be happy. Also, we were originally looking to buy a Pilot from a dealership in Woodbridge as they offered a low USAA price. This dealership was willing to negotiate with us and give us a low price pretty similar to the USAA price at the Woodbridge dealership. During the process of buying the car which was late on a Wednesday night, my husband had to go home because our sitter had to leave and I was left to finish the paperwork as I was the signer on the loan. They arranged for me to get a ride home without us even asking for that. The sales/general manager did this for us and it was extremely helpful. We are thrilled with the service we received and would come here again. Mike was a helpful and reliable salesperson, and he's very sweet. Thanks for everything! We have been sporting the Pilot and all of our friends want one. We will send them your way. Best, Matt and Anne Bradley More

The dealership staff were friendly, knowledgable, professional, and patient. Convenient location and nice facility. Location was convenient for test driving and the facility was modern and comfort professional, and patient. Convenient location and nice facility. Location was convenient for test driving and the facility was modern and comfortable for the long process of shopping, comparing, and purchasing the vehicle. More

It was time for an upgrade on my Accord and I wasn’t sure if mine was worth anything. I went to one dealer (not to be mentioned) and I felt so pressured and got a really bad vibe. The following week my siste if mine was worth anything. I went to one dealer (not to be mentioned) and I felt so pressured and got a really bad vibe. The following week my sister told me about Honda of Dulles. She has been getting her routine maintenance their and hasn’t had any issues. I thought I would give them a shot. When I pulled up I was greeted with a smile from Teresa. She wasn’t pushy at all, listened to what we wanted, and serviced our needs. We took a drive in a brand new car, I was in love. I wasn’t sure If I could get approved for it but we went for it. Meanwhile they started to inspect my old Accord and were going to making a offer for a trade in. I wasn’t expecting much but they well over exceeded my expectations which put me just over to be able to get the new car. I’m so happy with my purchase and especially the service I received from Honda of Dulles. More

I found Michael Brown to be very informative, friendly and helpful. Michael spent a good amount of time explaining many of the features and gizmos in the Odyssey (and there are many of them!), and goi and helpful. Michael spent a good amount of time explaining many of the features and gizmos in the Odyssey (and there are many of them!), and going over the vehicle specifications, etc. Having had very bad experience dealing with Koons Honda, dealing with Michael was indeed a pleasure. More

A new 2010 Honda Civic I purchased, what a wonderful car. I love all the options it has to offer. Mike was very helpful with allowing me to get all my questions answered. I knew that I needed a new car, just I love all the options it has to offer. Mike was very helpful with allowing me to get all my questions answered. I knew that I needed a new car, just did not know that it was going to be a nice 2010 Honda Civic. Thank you so much Honda Of Dulles for all your help with my new 2010 Honda Civic. See you soon for a routine check up. Kuddos to Mike More

I purchased a 2011 Honda Fit from this dealership because it was geographically close to my house and the ratings for its former ownership (Leesburg Honda) were positive. The salesperson, Andre, either lied it was geographically close to my house and the ratings for its former ownership (Leesburg Honda) were positive. The salesperson, Andre, either lied about the model he was trying to sell me (stating that it had stability control when it did not) or was ignorant about the vehicle's features. When I pointed out the error and demanded a different model he tried to convince me that this option that I wanted was not technically necessary, "That's just to keep the car from hydroplaning at highway speed." Some other issues: 1. Tried to include >$50 labor fee to install floor mats. 2. Tried to include >$50 labor fee to install cargo mat. 3. Salesperson did not show up for appointment to finalize purchase/take delivery (nobody knew where he'd gone - another salesperson stepped in as we were about to leave and scrap the deal.) 4. Sales manager tried to slip in >$2,800 worth of extended warranties and servicing at closing. 5. Was convinced to pre-purchase 36,000 miles worth of oil changes for $195 - thinking that I would get about 7 changes for that price ($28/change @ every 5,000 miles) but will only get 4 ($49/change @ every 7,500 miles.) 6. Center console - aftermarket option included as part of the purchase - was not listed on the sales sheet, but its cost was included in the price. Had to catch them on the error and make them write it into the contract before signing. The dealership is clean, easily accessible, and has comfortable waiting areas so I'm not going to give it a one-star rating for overall experience, but I made a mistake in giving this organization my business. They didn't deserve it. I had an excellent experience at the Bill Page dealership on Rte. 50 in Falls Church back in the 90's and should've gone there instead. I do not trust these people. I will get my pre-purchased oil changes on schedule and, otherwise, never set foot in the building again. More

The experience of trying to buy 2 new cars at once at this dealership was a nightmare. Even though we had an appointment to finalize paperwork for both cars several days in advance, the cars were not av this dealership was a nightmare. Even though we had an appointment to finalize paperwork for both cars several days in advance, the cars were not available. We test drove a car, completed initial paperwork, and made an appointment for 6 days later to finalize the paperwork, trade in a car, and buy the new one. Two days later we decided we needed a second car, and informed the dealership by phone of this. We fully expected to drive 2 new cars home after our appointment Instead, there were no cars available. We waited for hours for information to be sent from other dealers on cars which were to be transferred. Even though the next day was a very busy one for us (of which we informed more than one employee), we could come in for a short time. We told an employee this again when we spoke with him the next day to confirm the cars were at the dealership. We asked that all paperwork be prepared so that all we had to do was sign and leave. Instead we were expected to be there for hours while they dealt with a computer system that wasn't printing out the correct information-information that should have already been prepared. The staff completely wasted our time. We spoke to two managers who were not helpful at all. They just stared at us when we, very angrily, said why we were upset and that we were leaving. The only remark of note made by one manager was that he heard me say "Now" (in reference to the fact that we needed to leave, and our keys should be returned and our tags replaced) three times. Since he didn't move or say anything until our voices began to get louder and we kept getting angrier, I felt it was necessary to say it repeatedly. The customer service at this dealership was the poorest I've experienced in any business. There was no apology, and everyone was fine with two people leaving very angry. The staff did not listen to us or show much respect. More