AutoNation Honda Lewisville

The service provided was so good and I liked the timely updates and the details provided burning the whole thing. updates and the details provided burning the whole thing. More

The service department at AutoNation Honda Lewisville exceeded my expectations. The team was courteous, efficient, and kept me informed every step of the way. My vehicle was completed on time, and the qu exceeded my expectations. The team was courteous, efficient, and kept me informed every step of the way. My vehicle was completed on time, and the quality of work was excellent. It’s refreshing to experience this level of organization and customer care. More

Sales person Richard was knowledgeable about the car we were looking for. And he helped us a lot in cracking the deal. Thanks. were looking for. And he helped us a lot in cracking the deal. Thanks. More

The sales guy and the finance manager were helpful and very professional. If I could offer up a suggestion. I wanted to leave midway through my visit for the simple reason that I was hungry. Knowing I c very professional. If I could offer up a suggestion. I wanted to leave midway through my visit for the simple reason that I was hungry. Knowing I could always come back tomorrow. I think car dealerships would hang on to more deals by having a slice of pizza and a soda available to prevent the walkout. More

Great service experience! Special thanks to Cynthia for excellent support. She explained all the existing details of my service and made sure we understood everything before p Special thanks to Cynthia for excellent support. She explained all the existing details of my service and made sure we understood everything before proceeding. Really appreciate the transparency and professionalism More

Honda of Lewisville took good care of our Odyssey- they identified problems during a routine inspection. Cynthia is a wonderful service tech who answered all my questions, took care of my needs and is one identified problems during a routine inspection. Cynthia is a wonderful service tech who answered all my questions, took care of my needs and is one of the most friendliest people around! I can’t say enough wonderful things about her . Because of her I want to continue being in my car back for services . More

I had an amazing experience mainly due to Tracey my service advisor and the tech . Tracy made the oil change service easy and seamless. Tracey communicated well ensuring I received updates throughput m service advisor and the tech . Tracy made the oil change service easy and seamless. Tracey communicated well ensuring I received updates throughput my car oil change service. She also recommended and explained other few services that my car needed without being pushy.Thanks to my amazing experience, I highly recommend this Honda service center and also highly recommend Tracey. More

Great to work with the sale last and finance team. No surprises in the deal No surprises in the deal More

I visited AutoNation Honda Lewisville yesterday morning with a friend as a serious buyer, fully prepared to purchase a Honda Accord. I had done my research, was ready to discuss numbers, and expected a pro with a friend as a serious buyer, fully prepared to purchase a Honda Accord. I had done my research, was ready to discuss numbers, and expected a professional sales experience. Unfortunately, that is not what I received. From the beginning, the interaction with Scott felt dismissive rather than welcoming. Comments referencing “Charlie and the Chocolate Factory” and a “golden ticket,” asking whether I wanted the “front or back” of the car because “the front has the engine,” and joking that we owed him $1 for coffee we never had came across as sarcastic and unprofessional. As a customer prepared to make a significant financial decision, I did not find that behavior appropriate. When my friend helped discuss pricing and walked through the math behind a realistic out-the-door number, the tone shifted further. Instead of having a constructive conversation, the response we received was defensive and condescending. Telling customers “that’s not how math works,” only to calculate the exact same figures moments later, does not build trust. It undermines it. What concerned me most was the suggestion that we should consider going to a Hyundai dealership instead. As someone who specifically came to purchase a Honda, being redirected to a competitor felt dismissive and disrespectful. I walked into this dealership ready to buy. I walked out feeling talked down to and undervalued as a customer. To the General Manager: this is not about one awkward joke. It is about professionalism and respect. Buyers who are prepared to make a purchase should be treated with courtesy and seriousness. I hope this feedback is taken constructively so future customers do not leave feeling the way I did, More

Meredith at Lewisville Honda was absolutely amazing. She made my visit as pain-free as possible. She was absolutely a breath of fresh air. She made my visit as pain-free as possible. She was absolutely a breath of fresh air. More