AutoNation Honda Roseville

I just had my Ridgeline serviced and the service I received was top notch. It was my first oil change on this car and I was assigned a service advisor named David. I am always concerned about the serv received was top notch. It was my first oil change on this car and I was assigned a service advisor named David. I am always concerned about the service advisor because they can make or break a trip to a service department. David proved to be as good as any advisor I have ever had, and I have had plenty. He greeted me quickly, did not talk down to me, which I hate it when they do that because I probably have more experience with cars than a lot of them. He kept me informed and moved my car quickly, so quickly in fact that I wound up getting done before I could get someone to pick me up. I generally do not like to wait around, but this was a great experience. When he texted me, as he said he would do, I went right down the stairs and we walked out together as my car was coming out of their car wash! Very impressed, David made the difference in my opinion. More

Jimmy the Technician is very personable and knowledgeable! He keeps you informed and explains all aspects of the repair etc. knowledgeable! He keeps you informed and explains all aspects of the repair etc. More

Very professional and honest folks, felt very comfortable there. Joe and Wesley are awesome and will be coming back in future for. I had the deal done very quickly in and out and very happily. there. Joe and Wesley are awesome and will be coming back in future for. I had the deal done very quickly in and out and very happily. More

Joe was a great service member to work with and I like the quick and easy way of booking appointments online. Service was done in one day which was also nice. the quick and easy way of booking appointments online. Service was done in one day which was also nice. More

Service was as expected and delivered in a timely manner. Advisor was friendly and was helpful. Advisor was friendly and was helpful. More

Great service and on time finish The waiting room and coffee is nice thanks for taking care of my Honda! coffee is nice thanks for taking care of my Honda! More

They are always punctual with the appointment time and the customer service person James explains everything about what’s needed on the vehicle and he was pleasant and took time to resolve issues with us. the customer service person James explains everything about what’s needed on the vehicle and he was pleasant and took time to resolve issues with us. More

I had an amazing experience at this dealership. The salesman Hayden was very, very knowledgeable of the cars I was looking at. He was able to answer any questions I had without hesitation. I really The salesman Hayden was very, very knowledgeable of the cars I was looking at. He was able to answer any questions I had without hesitation. I really appreciate that he made a genuine interaction with me and my boyfriend. I felt his demeanor was less like a salesman and more like a friend selling me a car. I absolutely love the service and the car I bought. I would recommend everyone to come here and work with Hayden. As for the financial service manager Westley, he was very friendly and took his time with us. I appreciate that he was trying to meet all of my needs at a price that I was comfortable with. Definitely recommend working with him. More

Several poor customer service issues. From both key fobs not working, scuffs on outside and inside of brand new car, dirty floor mats on a brand new car. These items should be dialed in u From both key fobs not working, scuffs on outside and inside of brand new car, dirty floor mats on a brand new car. These items should be dialed in upon purchase. Service was due to schedule an appointment to program key fob, 2 weeks have gone by and not a word from them. Lack of knowledge about car functions from technician who was showing the car and lack of interest in caring about problems noted above. The sales manager was also over an hour late for an initial meeting for a scheduled meeting. The only quality customer service was from Garry Neighbors. Garry seems to be the only staff concerned with getting things right. More

They were able to diagnose the problem and let me know that when the part is available they will call me to set up an appointment. that when the part is available they will call me to set up an appointment. More