AutoNation Honda Roseville

Poor Response from Finance Department and General Manager This complaint pertains to the Finance Department at Autonation Honda Roseville. We bought our car with cash on Monday, June 10. On Tuesday, June 11 w This complaint pertains to the Finance Department at Autonation Honda Roseville. We bought our car with cash on Monday, June 10. On Tuesday, June 11 we spoke with Matt in finance and told him we wanted to cancel our Maintenance and Extended Service plans. He said okay but it would take about a week for the funds to come back because the paperwork needed to be processed. We waited and heard nothing. We tried calling Matt and could not connect with him. We spoke with Gabe, our car salesman, who also tried to leave messages for Matt. Then Gabe asked Eddy to get involved. Eddy found out the cancellation paperwork had never been submitted. Eddy sent us over the paperwork on June 28. I filled out the paperwork and scanned it and sent it back on June 28. I did not hear a word. I left three voice messages with Eddy and one e-mail. I called Gabe again to let him know how unhappy we were with this whole process. Then we went to the General Manager, Les Braner, in person to complain. He passed us back to Finance with a rookie finance person, Kerry, who didn't know how to access our claim. Several more people came in and they found out that the paperwork was held up because they couldn't figure out what loan company we went through. We paid cash and if they had done their diligence they would have seen it on the sales contract and the cancellation paperwork. So at that point they assured us we would have our money by the end of the week. That was three weeks ago and we still do not have our $3,545 back. This has been going on for over three months. More

Best service advisor Randy Mitchell at Roseville Honda. Gave me VIP service. If you need your Honda service go see Randy he will take care of you. Love my Honda Randy Mitchell at Roseville Honda. Gave me VIP service. If you need your Honda service go see Randy he will take care of you. Love my Honda More

Good Service good price good location Good experience . Service dept clean and friendly . Lots of inventory . Sales person very helpful . Let me drive several vehicles and models . Fina Good experience . Service dept clean and friendly . Lots of inventory . Sales person very helpful . Let me drive several vehicles and models . Finance people gave me a fair rate . Took a while to sign paper work but in the end worth it . More

Worst service department experience ever Do not get your vehicle repaired here. I am disabled. I have a disabled autistic son. My car is currently being held hostage at AutoNation Honda, torn Do not get your vehicle repaired here. I am disabled. I have a disabled autistic son. My car is currently being held hostage at AutoNation Honda, torn down with a blown head gasket. I have a service agreement contract for the car. Yet, the service agreement company will not honor the contract. When I purchased the service agreement contract, the salesman assured me that there were no additional cost or maximum payouts on repairing my vehicle. The service agreement contract does not expire until February of 2019, and there are still about three to four hundred miles left within the agreement on the car. The inspector from my service agreement company approved repairs yesterday on Wednesday. Yet, the corporate office will not pay their part of the bill. Richard Amader, service department employee for AutoNation Honda will not help me. The repairs cost $1600.00. Nick, Service Manager for AutoNation Honda will not help. Norbert Santos, Service Manager for Maita Honda will not help. More

I don't recommend We purchased a vehicle here at the end of May with hopes that this dealership would live up to all the great reviews here. Unfortunately, it has b We purchased a vehicle here at the end of May with hopes that this dealership would live up to all the great reviews here. Unfortunately, it has been a terrible experience once we purchased the vehicle. We have attempted several times to contact Eddy Xiloj on discussing our finance information for over two weeks without a response. We have tried talking to other managers, sending an email, and calling dozens of times. I'm hoping we can resolve our situation but just based on this behavior I cannot recommend this location. More

Smoothest car buying experience we’ve ever had! Autonation provided the smoothest and most enjoyable car buying experience we’ve ever had! We used CarGurus to search for the Tacoma that we wanted an Autonation provided the smoothest and most enjoyable car buying experience we’ve ever had! We used CarGurus to search for the Tacoma that we wanted and found exactly the right match for us at Autonation. The price was competitive, it was a great value to us, and the fact that we didn’t have to waste time negotiating back and forth on a final price was a huge time saver and stress reliever. We want to personally thank our Sales Professional Eric L. and Customer Financial Services Manager Eddy X. for their calm and considerate demeanors, and for listening to our interests and helping us with what we wanted rather than try to push another vehicle on us. They’re great at what they do, and we would recommend anyone to work with them! More

Gary the manager lied about the deal we had made. The actual manager Gary should be ashamed. Made my family and I drive from an hour away just to inform us they made a mistake on the deal that they ha The actual manager Gary should be ashamed. Made my family and I drive from an hour away just to inform us they made a mistake on the deal that they had offered. Never again! Im very upset!! More