AutoNation Honda Roseville

Hey all, I just thought I would share a review I did Hey all, I just thought I would share a review I did for the 2013 Honda Civic EX we purchased. I hope if any of you are thinking of buying a new ca Hey all, I just thought I would share a review I did for the 2013 Honda Civic EX we purchased. I hope if any of you are thinking of buying a new car anytime soon you will find this review helpful. I concur with most of the things people are saying about the 2013 Honda Civic EX and the Honda brand in general. I will give you some items that highlight why I think that Honda has come out smelling like a rose in 2013. 1. Honda sales, finance and service people are hands down the best in the business imo. Compared only to the Saturn brand before GM stupidly ditched it. Our experience buying a Honda was a shining example of the companies business practices and principles as a whole. They have imparted these ideas to the Honda Brand here in the U.S.it seems... The staff are willing to go that extra mile to make sure their customers are 100% taken care of and happy. As opposed to the GM branding and their horrible Customer Service. It seems the sales staff are told to provide the worst CS ever imagined. This was the second time I went to a Chevy dealer to buy a new vehicle over the last 7 years and the 2nd time the sales experiance with them was atrocious. The first time I took $3k and a 798 credit score. This time I took $10k and an 825 credit score. Both times the vehicle I wanted was $19k or less. I rated them a -3 out of 10.... I'd rather buy a scooter than give the GM sales staff another shot at selling me a car. The GM service staff and mechanics are A+ too bad the sales staff torpedos their hard faught efforts to attract new buyers. 2. The value of the Honda brand is once again hands down the best in the business imho. You never hear people saying "Oh no this is such a horrible value for what I paid for it." Price and quality are once again married to the Honda Brand. Known to last well into the 150,000+ mile zone. The American brands are so busy throwing accessories into their vehicles that they forget what the vehicle is supposed to do. That is provide an equal level of accessories vs price that so defines Honda and as a whole Asian vehicles in general. 3. Once again Honda puts it's competitors to shame by stepping up big time in the body and Paint department. We purchased a 2013 Civic EX in Crimson Pearl with a beige interior and I must say we were stunned. No internet picture can do it justice imo. The pearls Honda has bathed some of it's cars in has to be the most beautiful stock paint job any mid class vehicle has ever sported. The flakes in the crimson pearl and the other pearls make them some of the most beautiful paint jobs I have ever seen on a mid priced production vehicle. Heck even people repainting their cars would find this paint a superb and eye catching work of art. The flecks in the paint sparkle in the sun like Edward Cullen's vampire skin in the Twilight movie lol . The body styling is smooth, sleek, unbroken, and flowing not boxy and bland like some of the american brands. So much so that putting side molding on it is almost a crime. The styling and paint make this years Honda's outshine the other sedans by leaps and bounds. A 12 out of 10 without question!! Well done... 4. We purchased a 2013 Honda Civic EX after I spent 20+ hours over 5 days doing online research which included using the the Kelly Blue Book website which was incredibly helpful along with the differant car makers web sites and sales managers. Which included 3-4 emails a day working with the internet sales managers at several differant car lots.. The inernet sales manager at Honda went out of his way to provide great service. He provided the level of service americans have come to expect from the Honda brand. Putting the customer 1st is one of the things this brand has shown year after year is a top priority to them. Working hand in hand with todays tech-savvy younger generation while also providing solid Customer Service to average people marks Honda's understanding of what customer service is supposed to be like. I give the Honda Civic EX w/Crimson Pearl and Beige interior we purchased a 9-10 and the customer service of Honda's employee's as ussual a 12-10 The only thing that could have made our purchase any better was for Honda to give us the option of adding Leather and Navagation each as seperate option to the EX. The only way we could have done that to was to step up to a higher level of trim..the EX-L for a couple of thousand dollars or get the Nav+ leather package which also was alot more expensive.. Although I didn't bring that up when I went in. I kind of felt like I was asking too much of the poor sales guy. Who went out of his way to help us. Sometimes replying to emails sent to him after 11 pm since I work the Night shift and was researching stuff on my laptop while on break lol. All in all Honda has once again shown why they are hands down the best value in midsize vehicles imo. Well done!!! More

Our search for a 2013 Pilot started with an email to the internet sales dept. Garry was quick to respond with a phone call to get some questions answered so he could start a search for the vehicle we wanted internet sales dept. Garry was quick to respond with a phone call to get some questions answered so he could start a search for the vehicle we wanted. By the next day he had some options for us to see and an appointment was made at our convenience. When we arrived, he was waiting outside the door to greet us. He gave us some time to check the car out before he came over to answer questions. Nothing worse than a salesman hovering over you with the hard sell while you are exploring a car! Long story short...the team we worked with was extremely attentive, knowledgeable, no pressure with above-and-beyond customer service! The deal we got was crazy good, too. We have always purchased Honda vehicles and always will. We have experienced the surprise visit to just look at cars where the sales people are huddles around waiting... and sometimes have to deal with the hovering hard sell guy. For this reason I recommend using the internet sales all the way when you are serious about buying/leasing. Thanks Garry and the rest of the team at Autowest Honda. More

I originally purchased a vehicle in feb.and did my deal I originally purchased a vehicle in feb.and did my deal with mike lesko..all went well happy with the deal. Now i wanted to trade that vehicle in for I originally purchased a vehicle in feb.and did my deal with mike lesko..all went well happy with the deal. Now i wanted to trade that vehicle in for one that got better gas mileage..right out the gate i had problems getting ahold of the person i wanted to speak with, and was passed on to his partner david..well david had problems getting back to me..then i was able to get hold of mike and was asked to come in to appraise my truck..i make an appt, come in and mikes not there, so already i a frustrated that the person i made an appt with is not there, and once again i am handed off to david..who has no clue about anything about the deal I'm trying to do, and he keeps miss pronouncing my husbands name even after several corrections..we appraise my car and I'm told i will get a call back..two days later no call, so i call and have to leave a message. David calls me back to tell me we cant do the deal, fine, I'm not really worried about that, however i am bothered by the fact i have been jerked around for 4 days now..so here is the kicker, i call back to talk to a manager about the service i received and he so much as tells me who cares, what do you want me to do about it! Really??!! Well if you dont care about how your customers are treated then you wont have them for long..i will NEVER use this company again, and would suggest if you want a honda go to carmichael honda not this dealership that doesn't give a crap about its customers. More

The lack of communication with the two persons that were servicing my care was terrible. It was beyond terrible. I dropped my car off 5 hours ago and nothing has been done and only the DVD player needed to servicing my care was terrible. It was beyond terrible. I dropped my car off 5 hours ago and nothing has been done and only the DVD player needed to be re-installed. The outside company couldn't make it out until 1 and no one bothered to call me. I needed an oil change and they didn't bother to complete that either. Would never recommend this dealer. More

I had sent an email for a price request the day before and had an instant reply followed up with a phone call. From the moment we walked onto the lot we were greeted in a friendly fashion and given great and had an instant reply followed up with a phone call. From the moment we walked onto the lot we were greeted in a friendly fashion and given great service. Gary Neighbors was great in his knowledge, professionalism and great follow up. Since we are both self-employed, service is the first thing we look for. We had gone to one other auto mall in the Sacramento area as well as an independent dealer and obviously because we didn't receive this great service, went to Roseville. We got the car we wanted and look forward to working with Auto West Honda for future needs. More

Recently moved back stateside from being overseas, and I was looking to lease a new car due to my older vehicle still being in Germany. Not only did Gary make this a smooth transaction, he came and picked m was looking to lease a new car due to my older vehicle still being in Germany. Not only did Gary make this a smooth transaction, he came and picked me up in his own vehicle because I didn't have transportation. The rest of the team there was very helpful in securing a lease, which can be difficult due to how military pay works. For anyone active duty, I highly recommend looking into them. More

Garry and all of the sales staff came across very friendly, knowlegable, and honest while working with us. My wife even indicated to me that she was very pleased with how everything turned out. She friendly, knowlegable, and honest while working with us. My wife even indicated to me that she was very pleased with how everything turned out. She had a bad experience many many years ago with sales staff during a car purchase and I believe this experience changed all of that for her. So excellent job Autowest Honda and many thanks to Garry. Don Powell More

Wesley was the best sales person I have ever worked with Wesley was the best sales person I have ever worked with I was very happy to have made a new friend out of my buying a new truck. I would give his n Wesley was the best sales person I have ever worked with I was very happy to have made a new friend out of my buying a new truck. I would give his name to anyone looking to buy a new or used car. Thank you again auto west Honda in Rosville More

Six years ago, we attempted to purchase a vehicle from Six years ago, we attempted to purchase a vehicle from Autowest Honda Roseville. We were treated poorly and were told the Odyssey sold itself and Six years ago, we attempted to purchase a vehicle from Autowest Honda Roseville. We were treated poorly and were told the Odyssey sold itself and they weren't willing to deal with us. As a result we leased an Odyssey from Carmichael Honda instead. On 5/5/12, We reluctantly went to Autowest Honda Roseville because Carmichael Honda no longer exits. I was very surprised by the great customer service my wife a I received. We have credit problems due to my wife being out of work for the past four years. She got a job last September and our lease was due to run out next week. We decided we wanted to purchase our 2006 Odyssey out right. Marco and Kurt were great to us. They did comparisons with purchasing our old vehicle verses leasing a new one. Alex was great showing us the new Odysseys without pressuring us. He was knowledgable about the Odyssey and answered all the questions we had. He was great with our two little ones who were with us. They had questions about everything except cars. Finally Cameron helped us with the paperwork. He answered all our questions and he too was great our little ones who were getting bored with the process. We had a great expeience with Autowest Honda Roseville. I will recommened them to anyone who wants to buy or lease a Honda. I am very pleased with my experience at Autowest Honda Roseville. Joe Thomsen More

I negotiated my price via email with the internet sales manager. When I went to the lot it was an easy transaction, taking 15 minutes to sign the paperwork. They offered an additional warranty which I de manager. When I went to the lot it was an easy transaction, taking 15 minutes to sign the paperwork. They offered an additional warranty which I declined, and it wasn't pushed on my like with typical car transactions. The level of customer service was A#1. They were great all around and I would highly recommend. More