AutoNation Honda Roseville

Worst customer service ever My daughter goes to school in Arizona, where the Honda dealership and service departments are excellent. They answer their phones, make service appoin My daughter goes to school in Arizona, where the Honda dealership and service departments are excellent. They answer their phones, make service appointments in a timely matter, and give you eye contact and acknowledgment when you arrive at their service center. Honda Roseville in the Automall is completely on the other end of the spectrum. After multiple days of calling, NO ONE ever answers the phone. Instead, a computed voice just keeps rerouting you . Our attempt to make an appointment on line looked to be promising until we came to the actual scheduling and weren't allowed to proceed. (another glitch?) We finally drove to the dealership (this is just for question about windshield wiper that wasn't working). We parked the car, no one came out to acknowledge us. We went inside, again, no acknowledgement again, went to the cashier where we were told we couldn't be helped as cashier is only for people picking up vehicles. We were sent to parts counter, again, nobody there. After 10 minutes we finally had a person to help! The elderly woman in front of us was redirected to a service personnel where she should have been sent to in the first place. And the same gentleman, "Ken", the only shining star over there, was kind of enough to take good care of us and got the windshield wipers squared away on my daughters car. We wanted to get the oil changed before she left, but will wait to get her back to her dealership. By far this is the WORST customer service I have ever encountered. I wouldn't purchase from them, and certainly not maintain my car there. More

Do not trust their words Internet salesperson had sent me an email with an out the door price of 2016 Honda Pilot. I've accepted his offer and scheduled to pick me up immediat Internet salesperson had sent me an email with an out the door price of 2016 Honda Pilot. I've accepted his offer and scheduled to pick me up immediately. Thirty minutes later I received a call from him and stated that it has be on Monday because the shop was closed on Sunday. Came Monday I have received an email from the salesperson that the manager made a mistake and the out the door price has gone up to $900.00 more. More

Untrustworthy: Do not keep their word I am looking to purchase a new, 2016, Mazda MX-5, Miata. They are just being released and are in great demand. I live in Reno, Nevada and called many I am looking to purchase a new, 2016, Mazda MX-5, Miata. They are just being released and are in great demand. I live in Reno, Nevada and called many Mazda dealers in California to learn what was available. I carefully screened the Dealers for good buyer reviews. Autonation had excellent reviews and Autonation had the exact car I wanted. At the time of my inquiry I learned that it had arrived in port and was due to arrive at Autonation in about one week. I told the New Car Sales Manager, Brad Tiplett, that I was willing to buy the car for cash and he assured me that the car was mine and that there was no need for a deposit. He then had Sam Condon, one of the Internet Sales Managers stay in further contact with me. Condon confirmed that the car was mine and we discussed payment and pick-up by an out-of-state purchaser issues. He told me that he'd get me an out-the-door price. While waiting for that car Mr.Condon contacted me to inform me that Autonation had two other pre-ordered cars that had become available and that he wanted to give me the first chance at them. I told him that I'd pass as I preferred the one we had agreed upon. He acknowledged my e-mail. A week passed without any follow up information from Autonation so I sent Condon an e-mail requesting the car's status. Carson Wittwer, another Internet Sales Manager (how many "Managers" do they have?), responded that the car had arrived in the showroom an hour before, he attached a complete Sales Contract with the out-the-door price and asked me if I still wanted it "as there are a couple of people interested in the car and I wanted to make sure you got your chance at it." I immediately responded that I did want the car and would pay a deposit for them to hold it until I could drive down to pick it up. Their immediate reply was "Right after I received your email, I went to my management and asked about the car and found out there is someone on there (sic) way with a trailer from Bakersfield to pick up the car tonight." So, the car that was mine and was reserved for me per the word of three of their Managers, was not mine. I guess they were holding me in reserve. Do not buy from these unworthy, dishonest and, unfortunately, typically sleazy, Car Salesmen. More

I visited the dealership this past weekend, January 20, 2014, and was looking forward to purchasing a Honda S2000. Prior from making the trip to Roseville, I contacted the used car sales department and wa 2014, and was looking forward to purchasing a Honda S2000. Prior from making the trip to Roseville, I contacted the used car sales department and was helped by a salesperson named TJ. TJ was asked various questions from any chip, bemished, or damages to the vehicle as I informed TJ that I will be driving from Fresno, CA to Roseville, CA. TJ insisted the car to be clean inside out without any damage to the paint beside the chip on the rear bumper. Upon arrival, I was disappointed after I inspected the car in person. The car was missing the passenger visor and the interior was overly spary with armor all. As I swipe my hand across the dash, my hand was dirty with dust and debris. The exterior of the car appeared to be fine but the front bumper was severly scratch on the lower portion of the bumper. There was a half of an inch scratch on the trunk on the passenger side which the metal was showing. The car was not what TJ described on the phone before I made the trip to the dealership. TJ offered to reduce the price by $500 for not realizing the visor was missing. I left the dealership disappointed and upset that TJ lied about the vehicle. I will not be doing business with Honda in Roseville again. More

We just got a great deal on our new 2013 Honda accord from Auto West Honda, Roseville! Our salesperson Casey Cutts and sales manager Sonny Gaea were great! Their professional yet easy going demeanor co from Auto West Honda, Roseville! Our salesperson Casey Cutts and sales manager Sonny Gaea were great! Their professional yet easy going demeanor combined with quality customer service heightened our pleasure of buying a new car. We would definitely recommend you see Casey at Auto West if you are buying a new car! More

Vincent was great to work with he made sure I got the color I was looking for my 2013 Honda Civic. The price was the best in the the greater area and they made sure everything was good to go. color I was looking for my 2013 Honda Civic. The price was the best in the the greater area and they made sure everything was good to go. More

Great experience with the best sales person Darcie Phipps!!!. Darcie gave us the best price for our 2013 Honda Accord and we never had to ask her for it :-) If you are looking for a Honda go to Autowe Phipps!!!. Darcie gave us the best price for our 2013 Honda Accord and we never had to ask her for it :-) If you are looking for a Honda go to Autowest Honda Roseville ask for Darcie Phipps!!! More

Hey all, I just thought I would share a review I did Hey all, I just thought I would share a review I did for the 2013 Honda Civic EX we purchased. I hope if any of you are thinking of buying a new ca Hey all, I just thought I would share a review I did for the 2013 Honda Civic EX we purchased. I hope if any of you are thinking of buying a new car anytime soon you will find this review helpful. I concur with most of the things people are saying about the 2013 Honda Civic EX and the Honda brand in general. I will give you some items that highlight why I think that Honda has come out smelling like a rose in 2013. 1. Honda sales, finance and service people are hands down the best in the business imo. Compared only to the Saturn brand before GM stupidly ditched it. Our experience buying a Honda was a shining example of the companies business practices and principles as a whole. They have imparted these ideas to the Honda Brand here in the U.S.it seems... The staff are willing to go that extra mile to make sure their customers are 100% taken care of and happy. As opposed to the GM branding and their horrible Customer Service. It seems the sales staff are told to provide the worst CS ever imagined. This was the second time I went to a Chevy dealer to buy a new vehicle over the last 7 years and the 2nd time the sales experiance with them was atrocious. The first time I took $3k and a 798 credit score. This time I took $10k and an 825 credit score. Both times the vehicle I wanted was $19k or less. I rated them a -3 out of 10.... I'd rather buy a scooter than give the GM sales staff another shot at selling me a car. The GM service staff and mechanics are A+ too bad the sales staff torpedos their hard faught efforts to attract new buyers. 2. The value of the Honda brand is once again hands down the best in the business imho. You never hear people saying "Oh no this is such a horrible value for what I paid for it." Price and quality are once again married to the Honda Brand. Known to last well into the 150,000+ mile zone. The American brands are so busy throwing accessories into their vehicles that they forget what the vehicle is supposed to do. That is provide an equal level of accessories vs price that so defines Honda and as a whole Asian vehicles in general. 3. Once again Honda puts it's competitors to shame by stepping up big time in the body and Paint department. We purchased a 2013 Civic EX in Crimson Pearl with a beige interior and I must say we were stunned. No internet picture can do it justice imo. The pearls Honda has bathed some of it's cars in has to be the most beautiful stock paint job any mid class vehicle has ever sported. The flakes in the crimson pearl and the other pearls make them some of the most beautiful paint jobs I have ever seen on a mid priced production vehicle. Heck even people repainting their cars would find this paint a superb and eye catching work of art. The flecks in the paint sparkle in the sun like Edward Cullen's vampire skin in the Twilight movie lol . The body styling is smooth, sleek, unbroken, and flowing not boxy and bland like some of the american brands. So much so that putting side molding on it is almost a crime. The styling and paint make this years Honda's outshine the other sedans by leaps and bounds. A 12 out of 10 without question!! Well done... 4. We purchased a 2013 Honda Civic EX after I spent 20+ hours over 5 days doing online research which included using the the Kelly Blue Book website which was incredibly helpful along with the differant car makers web sites and sales managers. Which included 3-4 emails a day working with the internet sales managers at several differant car lots.. The inernet sales manager at Honda went out of his way to provide great service. He provided the level of service americans have come to expect from the Honda brand. Putting the customer 1st is one of the things this brand has shown year after year is a top priority to them. Working hand in hand with todays tech-savvy younger generation while also providing solid Customer Service to average people marks Honda's understanding of what customer service is supposed to be like. I give the Honda Civic EX w/Crimson Pearl and Beige interior we purchased a 9-10 and the customer service of Honda's employee's as ussual a 12-10 The only thing that could have made our purchase any better was for Honda to give us the option of adding Leather and Navagation each as seperate option to the EX. The only way we could have done that to was to step up to a higher level of trim..the EX-L for a couple of thousand dollars or get the Nav+ leather package which also was alot more expensive.. Although I didn't bring that up when I went in. I kind of felt like I was asking too much of the poor sales guy. Who went out of his way to help us. Sometimes replying to emails sent to him after 11 pm since I work the Night shift and was researching stuff on my laptop while on break lol. All in all Honda has once again shown why they are hands down the best value in midsize vehicles imo. Well done!!! More