AutoNation Honda Roseville

Very very disappointed with the sale of my 2006 Honda Civic Hybrid. Received an estimated quote from Chris Ellis at Roseville Honda AutoNation. He said sight unseen estimate between $1,500 and $3,000. I Civic Hybrid. Received an estimated quote from Chris Ellis at Roseville Honda AutoNation. He said sight unseen estimate between $1,500 and $3,000. I said I would like $2,200 and he said we can make that work. He sent a follow-up email 9/28/23 and he said his team gave me the estimate earlier and it may be worth more if I'm interested. Just say Yes. I responded Yes. When I got there, he said his buyer would not go $2,200 and said they wanted $1,425. I thought that was the quote so I said OK. When he came with the paperwork, it was $1,000 they will give me for the car. I was shocked to say the least because I got other quotes around $1,400 to $2,000 from other companies and would have taken them. I took the long trip up to Roseville to get the better deal but ended up getting much less than I expected. I sold the car because I didn't want the hassle but just want to let you know that is not the way to do business. It's almost borderline fraud or at least false representation. Shame on AutoNation. More

The customer service was terrible. It seemed that they did not see me as a valued customer. They even suggested that I try another dealership It seemed that they did not see me as a valued customer. They even suggested that I try another dealership More

The employees are very professional. The service team does good work and the vehicle is ready when promised. The service team does good work and the vehicle is ready when promised. More

Courteous service promp and professional. Appreciate the car wash after. Updates customer regarding ongoing added expense. Appreciate the car wash after. Updates customer regarding ongoing added expense. More

Horrible! I will never go again! The Manager, Connor was awful and just made excuses. The dealership "fixed" a recall and did an oil change. Left wire piece I will never go again! The Manager, Connor was awful and just made excuses. The dealership "fixed" a recall and did an oil change. Left wire pieces, razor blades, and a tool which dented my leather left oil on my seats. The work of the dealership is get someone in and out and not care how it happens. There is no longer trust going to a dealership. At the end of it, the dealership is "making it up to us" but I would never go there if I don't have to. Way too many problems. More

After service the oil cap was loose, it spilled a lot of oil on my garage/driveway 😡 Oil was all over the engine compartment and a part had to be ordered which means another trip to the dealership. I asked oil on my garage/driveway 😡 Oil was all over the engine compartment and a part had to be ordered which means another trip to the dealership. I asked David to pair my phone to my car and on the way home I got a message “no phone is connected “. The Service Manager said they would top off my gas tank as an apology. This was not done either. This was very frustrating. More

We had great help, from all the staff. They are all very nice. Thank you. They are all very nice. Thank you. More

I was very satisfied with the costume service. Diana y John Oconnell always make me feel like part of the family Honda dealership at Roseville. I really appreciate it having employees like that Diana y John Oconnell always make me feel like part of the family Honda dealership at Roseville. I really appreciate it having employees like that . I am 100 💯% satisfied and I will continue bringing my Business here just because you guys has one of the best employees ever JOHN OCONNELL. I be back to buy 2 more cars very soon. Thanks Honda dealership at Roseville for having John Oconnell and Diana and Samantha working for you. Thanks, Oscar Silva 😊 More

They took my appointment on time, communicated all information well. Staff was friendly and helpful. information well. Staff was friendly and helpful. More

Samantha is the best. Hands down simply the best service advisor in all the land Hands down simply the best service advisor in all the land More