AutoNation Honda Roseville

Older car in for airbag recall. Recall letter states 2-3 hours for job. Made appointment for 08:00. Asked service advisor about how long. He stated "a couple hours". By 2:00 I'm sta Recall letter states 2-3 hours for job. Made appointment for 08:00. Asked service advisor about how long. He stated "a couple hours". By 2:00 I'm starting to wonder and called- "service advisor is with another customer, I'll have him call you back". He called back at 4:30 "car is done". When I arrive to pick up car, I had to wait almost 20 minutes. Asked another one of the advisors not helping customers to assist but my advisor "hasn't printed the paperwork yet". No one can help. It seems my service advisor is the only one who can help customers at this point and has a line 3 deep while others are decorating the area for Christmas. I feel this was an opportunity for the dealer to prove themselves and gain more business from me as a warranty customer but the apathetic employees and complete disregard for my time guarantees I'll go elsewhere. More

Excellent customer service and the people are all great and really nice when we had a problem with one vehicle they got us another vehicle without any problems or hassles. I just like to think the staff th and really nice when we had a problem with one vehicle they got us another vehicle without any problems or hassles. I just like to think the staff there for great customer service and great attitude. More

I bought my car from them a always do the services there and trust Mr. James Harding the service advisor to take care of my car I am very happy customer thank you. and trust Mr. James Harding the service advisor to take care of my car I am very happy customer thank you. More

Since 2000, I have continued to bring my Honda to Roseville AutoMall and received excellent customer service, especially with Jimmie Le as my advisor. I feel confident my car and myself are in excel Roseville AutoMall and received excellent customer service, especially with Jimmie Le as my advisor. I feel confident my car and myself are in excellent hands! More

I had a good experience, leaded a car the same day, professional team and environment professional team and environment More

Jim Hardy in the service department provided a great experience when I brought my car in to see why it won’t start. experience when I brought my car in to see why it won’t start. More

Thank you so much Kristi for being so helpful, professional and supportive!! Very impressed with my new car thanks to Kristi who made this possible for me to get it! I really appreciate it!! Big professional and supportive!! Very impressed with my new car thanks to Kristi who made this possible for me to get it! I really appreciate it!! Big kudos Kristi and AJ! More

This dealership has a great customer service. My favorite advisor James Harding always help me on my service. My favorite advisor James Harding always help me on my service. More

Always outstanding service! And Kyle took great care of me - fast and thorough service and communication. And Kyle took great care of me - fast and thorough service and communication. More

The people I worked with Lee- salesperson and Jonas-financing were very friendly and helpful. I leased my vehicle for 3 years and will definitely consider leasing or purchasing a Honda at that t Jonas-financing were very friendly and helpful. I leased my vehicle for 3 years and will definitely consider leasing or purchasing a Honda at that time. More