
AutoNation Honda Thornton Road
Lithia Springs, GA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I Need Help! Please Someone Contact me!Hello and Good I Need Help! Please Someone Contact me! Hello and Good evening. On October 19th 2020 I arrived at Honda Autonation in Lithia Springs GA to have I Need Help! Please Someone Contact me! Hello and Good evening. On October 19th 2020 I arrived at Honda Autonation in Lithia Springs GA to have my new Honda Fit's body paint looked at for a fix. Jeffrey Bernette took pictures, and I was told that I would be contacted probably by Amber Smith. I have left a few messages for Amber Smith to see how my claim is coming, no return phone call nor an email from her. I have even emailed Jena and she pointed me in the direction of Amber Smith as the person that can help me. I have received no follow up since I brought my car in on October 19th. I am so disappointed! I love my Honda Fit LX that I bought brand new Memorial Day weekend this year at this location; unfortunately when I was polishing my car, I found two places on my car that have a paint defect that needs to be fixed. I only have less than 2000 miles on the car! I originally gave Honda Autonation in Lithia Springs a wonderful review for the purchase of my car. As far as a follow up for a problem with my car, I give them a thumbs down. How hard is it for someone to contact me? I am so over this! I would like the General Manager's email and phone number please so I can get some help. Thank you, Linda Hawkins CPS CEO and Founder Haven Manor Inc. More
Stupendous experience in this dealership!!! Steven Shaddix is the most expert salesperson around and was very informative about my options and models. He was always looking out for what I wanted out o Shaddix is the most expert salesperson around and was very informative about my options and models. He was always looking out for what I wanted out of the car, and it was a truly intimate experience. I purchased the best choice, price, and color I wanted. Caria Mimms-Rowe was a phenomenal financial manager and made the process fun and energizing when closing out. I would definitely recommend this dealership and staff for my next purchase. More
Back in July of 2019 I had my vehicle a 1998 Honda Accord V6 towed to that facility to have issues diagnosed. After leaving my car in their care, I was told I needed a new transmission which would cost me in V6 towed to that facility to have issues diagnosed. After leaving my car in their care, I was told I needed a new transmission which would cost me in the amount of $5,277. By the service advisor first name Amy. I immediately had my car removed from that facility and had it towed to Advantage Automotive on u.s. 41. They diagnose the problem as being a clogged catalytic converter. Which was substantially less than a new transmission. I have now driven the car over 2000 miles since they replaced the catalytic converter. I waited a significant amount of time to determine if Advantage Automotive was right! Apparently they were. Now either AutoNation Honda on Thornton Road was trying to cheat me or they are totally incompetent either way the public should be made aware. I posted this information on the AutoNation Honda Thornton Road visitors post section of this page they removed it. Nothing that I have claimed is untrue. They will have to remove this post in order to remove these comments. Their customer relations department has reached out to me but I think it's important that the public be made aware of these deceptive practices that they engage in. You're better off taking your vehicle to Advantage Automotive on u.s. 41 More
Terrible service and product First off this is the lowest of the low and that speaks volumes considering that’s it’s a car dealership. Sales are awful and pushy and will try to sc First off this is the lowest of the low and that speaks volumes considering that’s it’s a car dealership. Sales are awful and pushy and will try to screw you so fast with no regard to anything but their own pockets. Then they sell a brand new 2017 Honda CR-V and the gear shifter falls apart, because they use cheap and flimsy plastic and don’t take responsibility for their bad product. Stay away from this place. More
My overall experience with AutoNation Thornton Road was a wo Everyone there from the district manager to the sales manager, very professional very patient, did not waste time correcting any misunderstandings you Everyone there from the district manager to the sales manager, very professional very patient, did not waste time correcting any misunderstandings you had about your service or vehicle. I would recommend them to anyone thank you Simon,Gena,,Tresilyn, the whole team is amazing there. Thank you very much. More
Customer Service in Service Department. I took my Daughter-In_Law car in for service, oil change and the Service Advidor Mr. Denzel Grand told me the transmission fluid need changing and the I took my Daughter-In_Law car in for service, oil change and the Service Advidor Mr. Denzel Grand told me the transmission fluid need changing and the tech. found a nail in one of the tires. We received great service, and very courteous service. More
If the Director Does it, Leaves a Lot to be Desired! The below is the response I received from the Service Director at this location. Following will be my reply to him. Check it out! Service Director The below is the response I received from the Service Director at this location. Following will be my reply to him. Check it out! Service Director's email to me . . . Thank you for servicing your vehicle with us at AutoNation Honda Thornton Road! We greatly appreciate your patronage and we look forward to working with you. We want to make sure that we exceeded your expectations and provided an overall service experience here today that you feel was excellent. If you feel that we have not done our job in such a manner that you would not return for service or would not recommend us to a friend, a relative, or a co-worker wanting to service or maintain their Honda, please advise and allow us the opportunity to correct any failures and shortcomings. James Lawson Service Director 678-945-2200 My reply as a result of his email . . . So, you do exist, huh? I've NOT heard from you till now. You want an answer to your question, really? Well, here goes . . . Yes, it was a terrible and horrible experience; especially, dealing with Amy. And no you didn't meet my expectations nor did she. I even left a message for YOU, the service director, to call as a result. And today I'm still waiting for that particular call. So, if the director doesn't care how a customer is being treated, I can't expect the service representative to give a darn. Now, can I? See, you've listed your number as a callback. What is that about? I'm still waiting for YOU to extend the curiosity to me. Really, does Lynn Freeman (General Manager) know how customers are being responded to OR not being given a response back once a concern is lodged? Thanks to Ron (Sales Manager) for trying to take the sour taste away and being a person of his word. He offered to give a callback . . . checking on how things were going. Oh yes, I got his call back (even though it didn't occur in his department). Oh, your assist manager I'm still trying to figure out his role. It was like he was forced to speak with me (although he didn't want to). Matter of fact, I had to get some clarity from him . . . if he really wanted to assist me (us). He was so meaningless I can't even recall his name. By the way, I'm appreciative of Amber and the quality of service she extends to her customers. Perhaps, your Reps should take lessons from her on how to treat and service customers. Better yet, we (customers) need more Ambers on your team in order to receive quality service, as we spend our hard earned $$$$. Truly, need I say more? (Nina) A dissatisfied loyal customer More
Honda Service Process was fast and smooth. Problem resolved first visit, I had an appointment and I arrived early the service department was great was checked in ea Process was fast and smooth. Problem resolved first visit, I had an appointment and I arrived early the service department was great was checked in early :) and car was ready in no time! Would definitely come back and refer family and friends. Thank you Honda More
Poor service by ordination 100 thorton road I purchased a car from them had it for 6 months drove it for one month and 1 week it stayed in the shop for 4 and a 1/2 months I asked them to replace I purchased a car from them had it for 6 months drove it for one month and 1 week it stayed in the shop for 4 and a 1/2 months I asked them to replace the truck because it was a Lemon 5 days after purchasing it the engine went, It's stayed in the shot with 3 and a 1/2 months and I got it back from them 1 month later the transmission went I asked them to replace the truck again they said well now you have a new truck. I said to them what's going to go wrong with-it next I don't want to find out but their service sucks. When they get your money,And lock you into a binding contract you become a nobody to them it's not fair I'm a paying customer. Then I had a rental vehicle it costs more for the insurance on that truck then it cost for my truck note and my insurance combined it's not fair to me as a customer to be treated so badly by a dealership that's the largest in the country .And on top of that I recommend two people to them and they purchased vehicles from them they have had some problems but they were resolved why am I being treated so badly I have no idea and I'm a paying customer. More
Excellent Warmly greeted by the manager. They have the best waiting room and everyone that I met was very kind and courteous to me. I will come back on my next Warmly greeted by the manager. They have the best waiting room and everyone that I met was very kind and courteous to me. I will come back on my next check up. More