AutoNation Honda Thornton Road

The worst service department in Georgia A visit to this location was an absolute nightmare! Customer Service was really bad, the wait time was excessively long and the long list of things th A visit to this location was an absolute nightmare! Customer Service was really bad, the wait time was excessively long and the long list of things that needed fixing was manufactured in order for them to overcharge and pad your bill with unnecessary charges. General Manager. Lynn Freeman, not available to help with concern because too busy playing golf. It's not about customers first as their ads state. It's about how much we can charge the customer so we can pay for those ads. More

Poor Customer Service I worked out a great price via phone and e-mail to purchase a car from AutoNation Honda Thornton Road. When we discussed over the phone, I was assured I worked out a great price via phone and e-mail to purchase a car from AutoNation Honda Thornton Road. When we discussed over the phone, I was assured that it would not be a problem to bring my own financing. I went to the dealer to complete the purchase. One of the first documents they brought out to me was the Honda Financial Services Credit Application. I informed them that there was no need for me to fill out a credit application as I already had my financing in place. They told me it was only to verify my identify and ensure I was not a terrorist. I told them I would be glad to provide whatever information they needed to verify this information, but I would not sign a credit application. A manager was sent out to speak to me who literally picked up his pen, pointed to the bottom of the credit application, and told me that if I did not sign on this line he would not sell me the car. I left the dealership and immediately called another dealership across town and explained the issue I was having. The other dealership told me they would be glad to sell me a car without having to fill out a finance application. The other dealership even offered to match the price. I took my money across town and purchased a car without any of the drama or poor customer service I experienced at AutoNation Honda Thornton Road. I would not recommend this dealership if customer service is important to you. More

Mario Moses, thanks for another great Honda experience! Mario Moses gave me the quality car buying experience that I was hoping for but wasn't sure still existed. No pressure, pleasant and positive attitud Mario Moses gave me the quality car buying experience that I was hoping for but wasn't sure still existed. No pressure, pleasant and positive attitude, all of the facts, dependable, flexible, convenient.... Honda has never let me down! More

Professional I purchased a 2005 Honda Accord coupe I am happy with the purchase,My sales person at Honda (Chelisa) was very warm,knowledgeable and caring. She was I purchased a 2005 Honda Accord coupe I am happy with the purchase,My sales person at Honda (Chelisa) was very warm,knowledgeable and caring. She was empathetic understood my needs and was more than willing to assist me. I will recommend this Honda location and refer customers to Chelisa. Very Professional More

Steve Shaddix Steve was amazing to work with on finding our car. We would highly recommend Autonation and namely, Steve for your next purchase. Rick and Suzy Ostap Steve was amazing to work with on finding our car. We would highly recommend Autonation and namely, Steve for your next purchase. Rick and Suzy Ostapower More

Worst service department I have ever been to By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my hou By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two. Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don't even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there. Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said "your dropping it off right?" I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. The worst part of this whole process was that they did not even fix what I came in for and told me that there was no warranty on the power steering pump. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON'T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON'T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS! More

Traded 2, Bought 2 This is by far the best dealership experience I have had, they gave me market value for my cars and they sold me cars at market value. During the visi This is by far the best dealership experience I have had, they gave me market value for my cars and they sold me cars at market value. During the visit I was never once pressured or urged to do anything that we did not want. We ended up buying an Odyssey Touring Elite and an Accord Touring. I highly recommend this dealership. More

I want to take the time to truly thank express my reviews on this excellent dealership! All have been wonderful and made my experience comfortable. Ms. Jena Buie, was, professional, awesome and honest the w on this excellent dealership! All have been wonderful and made my experience comfortable. Ms. Jena Buie, was, professional, awesome and honest the whole time during my purchase. She has a wonderful spirit and took your time with EVERY single question that I had. Chris, Jon, and the finance manager were phenomenal at what they do! If there was a scale that was from 1-5, all received a 10 in my eyes. I truly appreciate this team! More

Two weeks ago, I purchased a new 2013 Honda Accord EX-L, V 6 with Navigation at AutoNation Honda on Thornton Road in Lithia Springs, GA. It was a whirlwind weekend. Reviewed and selected several vehicles o V 6 with Navigation at AutoNation Honda on Thornton Road in Lithia Springs, GA. It was a whirlwind weekend. Reviewed and selected several vehicles online from different dealerships. I worked with Jena Buie, Online/Internet Sales Manager, AutoNation Honda. The process was fast and pain free and I felt Ms. Buie was honest and not playing pricing games – have no tolerance or patience for games. I paid a good price for the vehicle based on industry comparison, other local dealerships and kellybluebook.com and edmunds.com websites. Overall ,it was an excellent purchasing experience. Only thing that would make it better would be free all weather floor mats for the interior car - to match the all weather mat in the trunk but it does not reduce my experience rating. BTW: Received .9% financing (.009) for 60 months and $750 rebate. I would highly recommend, Ms. Buie whose honesty and professionalism are rarities in the car sales profession today. More

Got off to a bad start but if they come through on their word of making things right hopefully it can at least be made right. Will update if everything is done as agreed. word of making things right hopefully it can at least be made right. Will update if everything is done as agreed. More