AutoNation Hyundai O’Hare

On March 8 , 2023 I had an appointment with Hyundai service for oil change and rotation of tires and guess a regular check of maintenance. Because of the dealership going though construction and tempo service for oil change and rotation of tires and guess a regular check of maintenance. Because of the dealership going though construction and temporary faculties. I either got misinformation on where the waiting room was, or I misunderstood where they were. Long story short. It turned out not to be a pleasant stay waiting for my vehicle. As it turned out I think I went out the wrong door and there for could not find the waiting area. I was seeing red the whole time waiting. So natural I wrote a negative review. A couple days later a Mr. Campbell contacted us and asked what kind of problem I had there. First of all I was shocked that I even got a call back from them. Thanks for the call and he proceeded to explain what happened and yes there are two doors, and I went thru the wrong door. But told me that I should have been escorted to the waiting area. After further explanations and promised that this would never happen again. I told him after calming down I can see were this is particle my fault also. I really do appreciate the call back. As far as the service goes it has always been excellent and never had a problem. Could be a little speedier service but with construction going on I can live with it. Mr Campbell I do appreciate the call back and your explanation. I don't think that would happen at many other dealerships. So at this point I would chance my rating to four stars, More

They went above and beyond to make my purchase go smoothly. I would recommend them to anyone. smoothly. I would recommend them to anyone. More

My review is about the service center, which I would list as a "no", but the buying of my car, I would rate as a "yes". For the service center on two occasions, I was told the approximate time my car wo as a "no", but the buying of my car, I would rate as a "yes". For the service center on two occasions, I was told the approximate time my car would be ready. Both times, my car wasn't ready until at least two hours after the estimated time. The first time, I was told my car would be ready around 12:00 pm; it wasn't ready until around 3:30 pm. I received no call about the delayed pick up time. This most recent time, I was told my car would be ready around 2:30 pm; it wasn't ready until 4:30. I didn't receive any call letting me know my car would be ready at a later time. In fact, I had to call the service department because it was nearing 5:00 pm which is the service department's closing time and I definitely needed my car back that night. Very frustrating both times--it's not difficult to call a customer letting them know that the pick up time needs to be pushed back. I have a Toyota cat and their service department is amazing with follow-up calls and having the car ready for pick up when they say it will be ready for pick up. This dealership's service center needs to do a much better job informing customers if there will be a delay in their car being ready. I shouldn't be the one having to call (and no one picks up the phone!) to know when my car will be ready. Unfortunately, this service department's location is the closest Hyundai dealership near my house. Otherwise, I would go to another Hyundai dealer. More

I never heard back from the inquiry. I was in Indiana looking at a similar vehicle and if that one didn't work out, I was ready to go there to see the vehicle...but no one ever contacte I was in Indiana looking at a similar vehicle and if that one didn't work out, I was ready to go there to see the vehicle...but no one ever contacted me back. More

This dilership left a pleasant feeling after we've been there, the sales person was extremely helpful and pleasant. Everything was clean and organized. there, the sales person was extremely helpful and pleasant. Everything was clean and organized. More

We had an Excellent experience purchasing our car! Al Pukhovich was professional and knowledgeable! Thank you! Al Pukhovich was professional and knowledgeable! Thank you! More

Second car we have bought from John after shopping around . Very good service very comfortable never been pressured to buy something we didnt want. . Very good service very comfortable never been pressured to buy something we didnt want. More

Prompt service. Welcome greeting. Work finished on time clean areas. All questions answered. Very pleased with the service M Binder Welcome greeting. Work finished on time clean areas. All questions answered. Very pleased with the service M Binder More

Lawrence Randolf greeted me as I pulled into Service Area, He was very professional in handling my oil change. They were busy but offered me a Lyft home, and picked me up coming back. He fully described Area, He was very professional in handling my oil change. They were busy but offered me a Lyft home, and picked me up coming back. He fully described what services were needed. What a pleasure to work with him! What a great personality! Additionally, several members of the Parts Department were very pleasant with me and answered my inquires. More

Worked with Chris, Brent, and Mikey and had an excellent experience overall! Everyone was upfront and honest regarding costs and financing. Brent and Mikey even went the extra mile to dig into alternative f experience overall! Everyone was upfront and honest regarding costs and financing. Brent and Mikey even went the extra mile to dig into alternative financing methods to get us the best deal possible. Really enjoyed working with everyone there and the car is great! No market adjustment on the vehicle I purchased since I financed through Hyundai. More