AutoNation Hyundai O’Hare

Long lead times for an appointment. 4 weeks for a simple oil change. Seems a bit more pricey lately. Appears to have all new staff. 4 weeks for a simple oil change. Seems a bit more pricey lately. Appears to have all new staff. More

They were fantastic! I had Stephen as my sales rep and he was very polite! We had Mikey for the finance side and was so nice! They were very easy going and costumer frien I had Stephen as my sales rep and he was very polite! We had Mikey for the finance side and was so nice! They were very easy going and costumer friendly! Everyone we passed made small talk and we’re extremely friendly! I love the car I bought! HIGHLY RECOMMEND! More

Awesome service especially my sales agent Matthew I’ve purchased many cars ,this was one of the best experiences I’ve ever had all my concerns were addressed in a professional timely manner by the service purchased many cars ,this was one of the best experiences I’ve ever had all my concerns were addressed in a professional timely manner by the service manager Brent. Highly recommend More

I had never been there but was looking for a low mileage Santa Fe.and I was pleasantly surprised by the whole experience. Santa Fe.and I was pleasantly surprised by the whole experience. More

Bought a bumper to bumper 100k 10 year extended warranty that apparently does not get recognized by the general manager. Walked in needed to have the gas locking mechanism replaced as well as the steering w that apparently does not get recognized by the general manager. Walked in needed to have the gas locking mechanism replaced as well as the steering wheel electronic controls fixed. General manager said that these items may not be covered and it’s a bit complicated to explain. In addition I would have to pay diagnostic and deductible. The services that were done to the car within the first few years of purchase did not have a deductible that has changed now that the car needs more work done. After extensive debate they agreed to fix the gas door locks but not the steering column electronics. The g.m kept saying it’s not up to him and kept pushing me onto call Hyundai that takes forever to get to an answering machine. He proceeded to say that if by some miracle you do have Hyundai agree to having the electronics fixed you have to pay another $100 deductible. More

Not very customer oriented. Made me feel like I was stealing from them during free oil change.. I will not return for other than complimentary service. Made me feel like I was stealing from them during free oil change.. I will not return for other than complimentary service. More

Dropped off and picked up my car as scheduled. Office staff that I worked with were extremely nice. Office staff that I worked with were extremely nice. More

Prompt, honest and friendly service. However, my other dealer took the time to vacuum and spruce up my car before returning it, they don't. They also didn't call me to tell me my car was However, my other dealer took the time to vacuum and spruce up my car before returning it, they don't. They also didn't call me to tell me my car was ready. Also, on a prior visit I was set up with a courtesy van service which I found out doesn't exist after I brought my car in. Very inconvenient. More

I like the dealership itself and the people along with the service I received! However, I cannot give 5 stars for a couple of reasons. #1 - the process for scheduling an appointment is tedious and time-c the service I received! However, I cannot give 5 stars for a couple of reasons. #1 - the process for scheduling an appointment is tedious and time-consuming, and you have to schedule appointments 2-3 weeks out (which is less than ideal especially if something were to be wrong with the car as opposed to routine scheduled maintenance). #2 and perhaps more importantly, the online system is completely non-functional. I cannot even see appointment openings, let alone schedule one. It consistently says "it can't find" my phone number as if I am not even in their system (although it sends me alerts just fine and it is off of those alerts that I clicked the "schedule an appointment" button). Then when you try the phone number, you get a generalized person, not someone at the dealership, and even that person could not see available appointments and had to call the dealership directly, (which apparently regular customers are not able to do). The dealership did not have a solution for this although they seemed aware of the online system/scheduling issues. More

Kevin the manager and his team are super polite and friendly great experience in the repair shop friendly great experience in the repair shop More