AutoNation Hyundai Tempe

Perfect Car Buying Experience! Yesterday, I had the absolute pleasure to purchase a 2015 Hyundai Santa Fe Sport from Dan DeMeyer (demeyerd@autonation.com, 480-600-9742) at AutoNatio Yesterday, I had the absolute pleasure to purchase a 2015 Hyundai Santa Fe Sport from Dan DeMeyer (demeyerd@autonation.com, 480-600-9742) at AutoNation Hyundai of Tempe. I never thought I would utter those words when purchasing a car. If I could, I would shout it from the rooftops, but due to my fear of heights I will review online. All of the myths, perceptions and stereotypes of car salesmen quickly were dispelled when I met Dan. I had done my research on Dealers and Salesmen and luckily happened upon Dan. I was direct and assertive in sharing my specific needs and budget with him and in his nonplussed, professional style he confidently assured me he would make me a great deal. I immediately sensed that his word was his bond and throughout the process, his ongoing communication confirmed that belief. He was truly my advocate and went to bat for me with his General Manager, Kevin Deporter, without having to burden me with those back and forth conversations. When the day was done, I had the deal I requested, and it was a seamless process. He was upfront about the time commitment and the paperwork process in finalizing the sale-assuring me his Financial Services Manager, Tedd Steele, would be efficient and understand my needs. Tedd was clear in outlining the options and more than responsive to my viewpoint. Customer Service was the name of the game-and there was nothing scary or slick about the process. Once again, Dan did not sell me a “bill of goods”, rather he delivered on his promise. Dan spent a generous amount of time teaching me the ins and outs of my technologically equipped vehicle so it was comprehensible to me-giving me lots of additional helpful hints over and above the basics. I felt like I was his only customer-never rushed. He should have been a teacher-his examples were clear and he gave me ample time to practice-and told me I could call anytime with follow up questions. I know this review sounds over the top-but no one was more surprised than me-to have a GRATIFYING auto buying experience from a man who knows his business (of 22+ years) and more importantly his CUSTOMER. I can’t say enough about Dan-and Autonation Hyundai of Tempe. More

Unfortunate experience Not a good experience with this group. Don't need to get into the whole mess, just a bad experience from beginning to the end. Not a good experience with this group. Don't need to get into the whole mess, just a bad experience from beginning to the end. More

Not again..... Once again we dealt with this dealers service department and it wasn't good. Brought the car in for oil change and bad door speaker in a 2012 Veloster Once again we dealt with this dealers service department and it wasn't good. Brought the car in for oil change and bad door speaker in a 2012 Veloster. Speaker was fixed, oil change good, but when we picked up the car it had a flat tire. It wasn't flat when we dropped it off. Had to pay $177 to get a new tire. Two days later the tire was flat in the garage. Took it too Discount and they said the valve was not screwed all the way in, nice..... Leak was slow. This is our third time here and each time there has been issues. Maybe time to sell this Hyundai and get a Scion TC since Toyota knows how to take care of their customers and their work is much better... Think twice people about this dealership... Three strikes and they're out in our book... More

Excellent Customer Service! I had been having a very frustrating, recurring issue with my 2010 Hyundai Elantra I purchased from another Phoenix dealer. I was taking it in every m I had been having a very frustrating, recurring issue with my 2010 Hyundai Elantra I purchased from another Phoenix dealer. I was taking it in every month trying to get it repaired. I finally bit the bullet after a year of the same problem. I had been working with David Aldrich in the Service Department for about a month. He was very helpful and did whatever he could to make my visits convenient and efficient. After I gave up on my car, I stopped by the dealership and David introduced me to Tye Heinrichs. Tye was straightforward right from the start. He was able to get the numbers down so I could get into a brand new 2014 Elantra (a thought that had never even occurred to me). There were no haggling games. Because this was my first time buying a brand new car, I was very indecisive and intimidated by the idea of it. Tye was extremely patient while I was trying to make up my mind on which color I wanted. He reassured me he just wanted me to be happy with my new vehicle. Greg Krause, the Finance Director, made my paperwork an absolute breeze. He was very kind and understanding. Everyone at this dealership is so friendly and truly cares about your satisfaction. I would highly recommend working with David for service and Tye for sales. I will definitely continue to go to AutoNation Hyundai Tempe in the future. More

To Whom It May Concern: I have a complete log of my To Whom It May Concern: I have a complete log of my experience with Tempe Hyundai. Very unfortunate experience. I could not recommend it--not aft To Whom It May Concern: I have a complete log of my experience with Tempe Hyundai. Very unfortunate experience. I could not recommend it--not after what I experienced. More

Absolutely worst service department we have ever dealt with. We bought a brand new Veloster and from day one the steering wheel have been off center. Bad enough to drive anyone crazy while driving. Took t with. We bought a brand new Veloster and from day one the steering wheel have been off center. Bad enough to drive anyone crazy while driving. Took the car in for it's free first oil change and get the steering wheel straightened out. They took all day to get the oil changed and they didn't even straighten the wheel. They said it would take another day to straighten the wheel.. Are you kidding me? A whole day to perform a 1.5 HOUR job. So know we took it in again, on appointment, and we waited 4 hours and they still haven't started the oil change. FOUR HOURS and still no oil change. And they didn't even straighten the wheel, they said it would take another day. DO NOT BUY FROM THIS DEALERSHIP. PS.... I had a similar situation with my new Tacoma and the Toyota dealer had my oil changed and front end aligned and done in three hours, while I waited. This AutoNation Hyundai dealer needs to send their staff to a Toyota dealer to learn how to run a professional service dept, as they are clueless at the Hyundai dealer. More

I have been a customer of Hyundai of Tempe for years. Recently; the Dealership was purchased by AutoNation. We return to this Dealership because (1) - the Customer Service we ALWAYS receive, is SECOND T Recently; the Dealership was purchased by AutoNation. We return to this Dealership because (1) - the Customer Service we ALWAYS receive, is SECOND TO NONE (2) - Pricing is very reasonable/negotiable and (3) - We LOVE our Hyundai vehicles!! This past experience over the weekend; STILL has my jaw on the floor. I was not " shopping " for a vehicle as I owned a 2012 Hyundai Sonata. I however; stumbled across the site " browsing " and contacted the Dealership via chat box. I proposed a " what if " scenario to trade my vehicle in, stay near the same payment, without having to put any additional money down. I was contacted by our Salesman - Tye. His first contact was impeccable. He understood exactly what I was looking for, called me back within two hours, stating it was definitely a possibility to stop in to the dealership. Now... being a customer of the car business; we know what that usually means. *** Lure the customer to the Dealership and then be advised the " deal " cannot be closed but; we will try to work out another deal, with additional cost of course. *** So; with that being said; I was a bit skeptical. From the moment I walked through the door; Tye displayed the utmost respect, honesty and assistance he could possibly give. I was SHOCKED!! Tye is NOT your " average Salesman " he is on a completely different level. He is so down to earth, and the word I use here with ALL confidence; is GENUINE. He went into GREAT detail about features of the car, which I had never known - (this was our 4th Sonata to purchase!), gave some great tips on various topics such as Service, Roadside Assistance, how to identify your different key sets, etc. It's the LITTLE things that he provided within conversation that sealed my deal with him. He was able to work with Mike, the Sales Manager, and Greg the Finance Manager (Who by the way... were BOTH phenomenal as well!!!) to provide me with EXACTLY what I was looking for, and I drove off the lot with a brand new 2014 Hyundai Sonata, no additional money down and a difference of $ 9.00/month more in payment. THAT Ladies & Gentleman, is a FABULOUS deal!! SOOOOO good in fact? I returned the following day with my Husband, to complete the paperwork on the Sonata and we purchased a SECOND vehicle - a 2013 Hyundai Elantra!!! Will I return to AutoNation Hyundai Tempe? YOU BET. Will I refer EVERYONE I know to this Dealership - to Tye, Mike and Greg? MOST DEFINITELY YES! If you wish to have the best " Buying Experience " of your next vehicle, VISIT AutoNation Hyundai of Tempe, and ask for Tye. You will be taken care of the MOMENT you make contact with him and you WILL get the BEST DEAL around... BAR NONE. More

I went there for a simple recall that my old 2010 Sonata had. David Aldrich gave me such a good customer service, he treated me like I was paying for the services I needed it. Larry Gavin was more than exc had. David Aldrich gave me such a good customer service, he treated me like I was paying for the services I needed it. Larry Gavin was more than excellent when I asked questions even thought I told him I was not going to buy anything, he treated me super awesome.... when Greg from the financial department (I don't remember his last name) was ready for me to sign the papers to finalize the sale he called me. As I was getting up my chair I grinned my face. Greg saw it and he showed concern and he made sure that I was happy before we entered to his office to sign papers. Those guys were friendly and courteous. they made my shopping experience an excellent one... I give them all a 10. Excuse my writing English is my second language. More

I went to there just want to buy some paint for my new Hyundai Sonata. The person talked with me look like I owed her money. Okay just buy some paint not buy a car from you. got the paint and waited for 5 Hyundai Sonata. The person talked with me look like I owed her money. Okay just buy some paint not buy a car from you. got the paint and waited for 5 minutes no body talked with me. The lady sited front the computer didn't look at me even I stood beside her waiting to pay money almost 5 mins. Can I pay the paint? woo, you have to wait until has the invoice. what?How long do I have to wait the invoice? slow, the computer is very slow. really? has computer should be faster. No, this program is very slow. finally, printed the invoice and paid the bill. they whispered each other, I can not hear what they said, but I am sure they said this woman can not wait....over that will be my last time come to this dealer. they don't deserve my business, even only $ 17. More

Buying a car can be stressful especially being a young women. I didn't want to feel like i was taken advantage of. I visited a number of local dealerships looking for the perfect car. I did find some cars women. I didn't want to feel like i was taken advantage of. I visited a number of local dealerships looking for the perfect car. I did find some cars I liked but I was turned off by salesman. They were pushy,rude, making you feel obligated to buy so I just walked away. One of my close friends had just bought an Elantra from this dealership and she referred me to Joshua Gavin. When I arrived there I asked for Joshua. He was so professional, just down to earth kind of guy & very straightforward. He showed me the cars in my price range and was knowledgeable about every car. He was so easy to work with and made my 1st car buying experience completely stress free. I never felt pressured into buying a car like in the other dealerships. He got me a great deal on the car. I have referred my friends and family to go to Hyundai of Tempe & they have all worked with Joshua. Their experience was pressure free like mine & loved working with Joshua. So if anyone is looking to buy a Hyundai and want the best car buying experience I highly recommend working with Joshua Gavin. oh BTW.. I Love my Sonata More