AutoNation Hyundai Tempe

My husband and I purchased a used vehicle last year with no issues. We recently traded in the vehicle and had to go back to this dealership to cancel the warranty on the old vehicle. We were told Gregory Kr no issues. We recently traded in the vehicle and had to go back to this dealership to cancel the warranty on the old vehicle. We were told Gregory Krause was the person we needed to meet with to handle this process. "WHAT A JOKE!!" My husband intially went into the office and waited almost 45 min to meet with Gregory because he was supposdly in a "meeting". My husband could see him laughing and hanging out with some coworkers for at least 20 minutes (diffentlely was not a meeting)Once Gregory came in he advised my husband what he needed to provide to complete the process and assured my husband once he received the information he would take care of it. We were able to get the information faxed to Gregory the same day . My husband followed up with Gregory the following week to confirm he had recieved the informtion. Gregory confirmed he had received the information but had not processed the paperwork. I followed up with Gregory 08/5/13 via email and recieved a very rude and unprofessional email response from Gregory. I am very disappointed in the level of service we have received from Gregory. Although we were not in to purchase a vehicle at this time we are still customers and should be treated as such. Its truly unfortunate that one person can put a bad taste in your mouth in regards to a business, but at this time I can assure you I will not be doing business with this company in the future. More

Hyundai of Tempe sold me a car 2 years ago, and as part of the deal I got a 5 year 100k mile extended warranty. I asked about the warranty and they said it was a 100k extension and it would cover my car up of the deal I got a 5 year 100k mile extended warranty. I asked about the warranty and they said it was a 100k extension and it would cover my car up to 154k (because my car had 54k on it at the time), which I thought was really neat. The warranty paperwork had x marks on the "other" for maximum mileage and for the length. I did not notice they had marked n/a in the field where they were supposed to put 154k because they showed me on their computer system where it said 154k. Recently I brought my car in for warranty service and got a note back the next day that my claim was denied because my coverage was expired. They had in their system that my warranty was only to 100k. My service manager showed me on their computer that they still have 154k listed as the max mileage on the warranty. So I contacted my dealer and the GM said that was what I had purchased, and when I told him my experience he said over and over that "I must have misunderstood" and "if I would have read the contract...", and that his guys wouldn't have told me that because it's not something they offer. He said he'd see what he could do for me and 5 days later quoted me 10% off the repairs... He's not even TRYING! Unfortunately I signed a document waving my right to take them to court over the matter, leaving arbitration as my only option. I'm livid about the whole thing, but really my best option may be to trade the car in while it still is in working condition and get something with a proper warranty from a dealership that's not ripping people off. More

I took my car in to get the timing belt changed and because the air conditioning wasn't blowing as cold as before. They checked the car over and said that it was leaking Freon at the Compressor and th because the air conditioning wasn't blowing as cold as before. They checked the car over and said that it was leaking Freon at the Compressor and the Evaporator Core. It was going to cost $1920.00 to fix the air conditioning. Living in Arizona, with 100+ degree heat that was very upsetting to me. On a friend's advice, I took the car to her local mechanic for a second opinion. He hooked up the car to the gauges while I was watching and showed be that according to Hyundai's own specifications, the air was running perfectly but may be less than a pound low in Freon (pretty normal for a car that is 8 years old and less than $20.00 to fix). He also followed all the hoses with a black light, and did not find any traces of a Freon leak anywhere near the Compressor or the Evaporator Core. Needless to say I will NEVER trust Hyundai of Tempe again for any of my cars service. I can't believe they told me I needed almost $2000.00 worth of word for something that wasn't even a problem. BAD BUSINESS. More

We weren't sure we were going to buy a car because we wanted a particular type at a particular price - not as easy as we thought. But Jim Linsey, our Sales Person was amazing!! He was patient, understand wanted a particular type at a particular price - not as easy as we thought. But Jim Linsey, our Sales Person was amazing!! He was patient, understanding, caring, funny and a miracle man since he found exactly waht we wanted at a great price. Randy in Financing was also amazing and both gentlemen were a joy to work with!! I cannot recommend this dealership and these 2 gentlemen, in particular, more! If you need a car and want a great experience... go to the best - Autonation Hyundai of Tempe!! Thanks for everything!! Sasha and Glenn - Maricopa, AZ More

Worst customer service experience. I wasn't approved for the vehicle I wanted and the employee didn't offer any alternative routes. Upon my denial, he retuned and stated, "I'm sorry, there's nothing we for the vehicle I wanted and the employee didn't offer any alternative routes. Upon my denial, he retuned and stated, "I'm sorry, there's nothing we can do for you," and just walked away. More

My daughter and I went to the dealership on March 19th to test drive and possibly purchase an Elantra GLS. The salesperson, Marc Delaney, gave us the Costco pricing and $1,250 in other discounts and the lo test drive and possibly purchase an Elantra GLS. The salesperson, Marc Delaney, gave us the Costco pricing and $1,250 in other discounts and the lowest price he could come up with was just over $19,000 and an out the door price just over $21,000. He said he could not negotiate much more - only a few hundred. He did not provide us the pricing sheet, the Costco discount program sheet (required by Costco) or anything in writing. Since the price was obviously too high we went to another dealership and walked away with $19,183 out the door pricing within hours. ROUGHLY $2,000 DIFFERENCE! This included a spare tire - which Hyundai of Tempe does not provide in their Elantras, tint, upgraded rear view mirror and more. More

We were extremely pleased with Jim Linsey. He was so knowledgable about the various cars we were interested in. We felt no pressure at all to make a decision and we felt he gave a terrific deal. We a knowledgable about the various cars we were interested in. We felt no pressure at all to make a decision and we felt he gave a terrific deal. We are so happy with our new Azera. We will recommend this dealership, especially Jim to anyone we know looking for a new or used vehicle. More

Asked Jerry at live chat a simple question. He obviously didn't know the answer and did not wish to find the answer. Without comment he terminated the live chat with a "boiler plate" message. If Tempe of didn't know the answer and did not wish to find the answer. Without comment he terminated the live chat with a "boiler plate" message. If Tempe of Hyundai expects to garner new customers, they need to improve their live chat performance. I wanted to trade my Azera for a Veracruz. I am sure some other dealer will accommodate me. More

I bought through internet sales (using request-for-quote services which went to all the area dealers). Michael White gave me the best price, with the least "come on", most transparency, etc. (Some other dea services which went to all the area dealers). Michael White gave me the best price, with the least "come on", most transparency, etc. (Some other dealers gave me bait-and-switch offers.). Went in, concluded the deal within 4-5 days of my initial request for quote. I was apprehensive that they'd spring some kind of surprise on me. But, Michael was very pleasant, professional. Mike turned me over to Leroy Welsel to finish the paperwork. I thought, "ok, there it is. Here comes the surprises, gimmicks, hustle." But, Leroy was great. Just like Mike, just a professional process to get the job done, following the parameters I was already quoted. Leroy had 5-6 addons to discuss. He didn't just add them and wait for me to object. (Some dealers do that.). He discussed them, advocated them slightly (some more than others based upon his own personal experience). No hard sell. Leroy's really a great guy. The kind of person you'd enjoy having a conversation with about anything. They weren't busy when I went. That could have made my experience more pleasurable. There wasn't a rush to get me out the door. Since I did more anonymous internet quotes I can't speak to the off-the-street sale experience. I can say Shaun (a floor sales guy) is great. I came in 10 days earlier when I was deciding which make/model to buy. He took me on a test drive. I already knew I was going to avoid the normal sales haggling, and decided I'd give him a gift card for his time if I bought a Hyundai. I didn't know I'd buy from the same dealer. That just came about as a result of the quote process I used over the internet. (I went back and gave Shaun a gift certificate for his time.). More

My wife and I went to Hyundai of Tempe for scheduled service on our 2007 Santa Fe. While we were there we mentioned to Donna Anderson (our service rep) that we were thinking of trading in the Santa Fe service on our 2007 Santa Fe. While we were there we mentioned to Donna Anderson (our service rep) that we were thinking of trading in the Santa Fe in the near future and ask her several questions and her opinion on several different models. Donna took the time and answered every one of our questions and then introduced us to salesman Jim Linsey who then took over. Jim was amazing and took the time to answer all our questions and arrange the test drive of both the Sonata and Genesis models we were interested in. We ended up trading in our Santa Fe for a 2013 Sonata Limited 2.0T that day. This is not the first vehicle I have purchased from Hyundai of Tempe and I'm sure it won't be the last. The staff is the best from the service to the sales and finance departments. Special thanks again to Donna and Jim! More