AutoNation Hyundai Tempe

The absolute worst auto service experience I have ever had! I made an 8:20 am appointment for Fri 3/3 to address a USB data port malfunction. The car was dropped off at 7:30a. I received no status repo had! I made an 8:20 am appointment for Fri 3/3 to address a USB data port malfunction. The car was dropped off at 7:30a. I received no status report until after I called at 3:11 pm. I received a text message from Jake at 3:39 stating that "techs are working hard to get to everyone's vehicle. Your vehicle is currently 4th from the top." I tried calling again, was transferred to voice mail. I received another text message (5:25p) from Jake, "did not make it to the shop, i will have updates for you when i return on Monday." I proceeded to the dealership (via Lyft) to pick up my car before closing. It was there for ten hours without any diagnostics. The dealership communication is horrible. What's the purpose of making an appointment? More

I was pleasantly surprised by the ease of having my car repaired. They sent me text messages showing what needed to be done and a quote before doing anything. They also checked out what was covered by my w repaired. They sent me text messages showing what needed to be done and a quote before doing anything. They also checked out what was covered by my warranty without me asking More

Daniel was very helpful and answered my questions in a timely matter. The service depth got back to me the day I took in the car. timely matter. The service depth got back to me the day I took in the car. More

It was a wonderful experience, we were helped so well and we got the car we loved :) we got the car we loved :) More

Our salesman, John Olson, was honest, knowledgeable, helpful, and extremely conscientious. He ascertained our needs, then gave us multiple choices for the most appropriate vehicle. He made sure the fina helpful, and extremely conscientious. He ascertained our needs, then gave us multiple choices for the most appropriate vehicle. He made sure the financing was in place, so that all we had to do on our return visit was sign the paperwork. The finance person made that part easy. John gave us a comprehensive lesson about all the features of our new car. All in all it was a great experience! More

Traded in my car and got a new one. Had an extended warranty on my old car and they never said that they were taking the balance of the warranty and applying it to my new car. Had an extended warranty on my old car and they never said that they were taking the balance of the warranty and applying it to my new car. More

quality work and professional approach to customer service. I will continue to seek service here. service. I will continue to seek service here. More

Completely neglectful finance department. Sold over-priced un-needed GAP coverage and Mechanical Breakdown Package ($4,000) and was informed that the Extended Warranty Pckg-was a Hyundai prod Sold over-priced un-needed GAP coverage and Mechanical Breakdown Package ($4,000) and was informed that the Extended Warranty Pckg-was a Hyundai product (It's not, it's AutoNation 3rd party junk) I've been trying to cancel the GAP and 3rd Part Extended Warranty for over two weeks. Over 10 unreturned phone calls and not one email answered. Spent over four hours with Hyundai Motors Consumer Affairs- I am having the entire contract re-drafted and upper management has had to step in. I would not recommend this dealership to anyone. Awful experience. More

Salesmen we’re great. Service department needs work. Showed up early for my appointment and waited 30 min after my appointment time to be seen with no others waiting Service department needs work. Showed up early for my appointment and waited 30 min after my appointment time to be seen with no others waiting More

I have been very loyal to this dealership since I bought my car in 2011. I have had minor issues with sloppy work but never what I would consider bordering on fraud and outright poor information. They sai my car in 2011. I have had minor issues with sloppy work but never what I would consider bordering on fraud and outright poor information. They said I needed front and rear brakes immediately. They said I needed tires soon. I maybe understood the brake statement but since the 50k rated tires had under 20k of very light driving I was curious. i asked for a brake quote which they said was $750 ish. I scheduled a brake check at two different locations over the next two days and a tire check at Discount Tire. Front brakes 6 and rear 7 as measured at both places. Not the 3 that AutoNation Hyundai told me. One said at least 10k miles before needing changing of the pads. The other said 15k and maybe 20k. The tire tech laughed at the statement of needing changing soon. He said at least 20k miles. So, for the first time this dealer really felt like a suede shoe sales shop. I hope they get back to their normal good service. More