AutoNation Hyundai Tempe

Jake was the best customer service person! He keep me informed and updated! Great employee! He keep me informed and updated! Great employee! More

We were in the market for a new car and after researching dealers in the Phoenix area made an appointment to see a new Santa Fe at AutoNation. We found the sales experience to be no hassle and we purchased o dealers in the Phoenix area made an appointment to see a new Santa Fe at AutoNation. We found the sales experience to be no hassle and we purchased our new car. Our sales person, Mark Webber, did an outstanding job describing all the safety function and the technology of our new car. More

Daniel Lopez was fantastic. He is knowledgeable, patient and thorough. Since these new vehicles are loaded with modern technologies and functions, I was grateful that he took He is knowledgeable, patient and thorough. Since these new vehicles are loaded with modern technologies and functions, I was grateful that he took the time to make sure that I understood the basics. Great experience. More

Just moved to Arizona and another dealership gave me such a hard time when I had a malfunction on my new vehicle. Spoke to a representative at Tempe and they got the manager involved which took care of me ri a hard time when I had a malfunction on my new vehicle. Spoke to a representative at Tempe and they got the manager involved which took care of me right away. Such a great team they have here. More

They got the job done with minimal hassle. The prices were also pretty close to MSRP with minimal add ons. The prices were also pretty close to MSRP with minimal add ons. More

I've been a loyal AutoNation Hyundai Service Customer for nearly ten years which the Service Manager immediately recognized when I called with a major problem with my car. The service manager set the tone fo nearly ten years which the Service Manager immediately recognized when I called with a major problem with my car. The service manager set the tone for a great experience with Auto Nation Hyundai. My positive experience continued when the Service Manager set me up with my service guy, Jake Washatka who was great. I like email communication because I'm busy at my own work and hate waiting even the expected one to minutes at any business to get a hold of someone via the phone. Jake answered my emails promptly. My car was in their shop for approximately five days. He got me a rental as soon as Hyundai approved the warranty work. Despite the major ongoing renovation, they have a smoothly running system in place. I waited approximately five minutes during drop off and my checkout was processed in approximately six minutes. When I received my car, as expected it was washed and the interior was cleaned. My car is a Hyundai Hybrid Sonata which had a battery issue. Warranty covered the expensive work, service guys took care of it and my car runs like new. I'm back to 36 mpg combined which is how the car performed when it was new. More

Went in for scheduled oil change. Max was friendly and professional. Kept me informed of items that needed replacement. Texted picture of dirty filters. Max was friendly and professional. Kept me informed of items that needed replacement. Texted picture of dirty filters. More

They did a good job on my oil change. But $80 for an oil change? I'll go back to my neighborhood service center and get it for $20. But $80 for an oil change? I'll go back to my neighborhood service center and get it for $20. More

Prompt and clear on what was needed on my car. Max was extremely knowledgeable and was reassuring with what my car needed. Overall fast easy and friendly service no issues at all. Max was extremely knowledgeable and was reassuring with what my car needed. Overall fast easy and friendly service no issues at all. More

Sadly, I did not have a positive experience at AutoNation Hyundai Tempe. I had a 9:40 appointment. I waited until about 10:00 until my technician, Corbin, checked me in. When I asked how long my recall an Hyundai Tempe. I had a 9:40 appointment. I waited until about 10:00 until my technician, Corbin, checked me in. When I asked how long my recall and oil change would take, he replied about and hour and a half to two hours. I waited in the showroom. After one hour and 45 mins., I texted the number posted to check on the status of my vehicle. Corbin replied that they were a bit backed up and my car was about to go in for the service. I had waited the described time, almost two hours, and it had not even gone in and I had never been notified of the delay. When I replied unhappily and asked if there was perhaps a loaner car available, Corbin did not reply in a timely manner. I approached someone in the showroom, I think his name was Mario, who was very understanding and went to check on the status of my vehicle. Just before he returned, Corbin finally replied and said it had just been pulled in and added, "I did mention it was going to be a minimum 2 hours." He also told me there were no loaner cars available. I got a text that my car was finished at 1:00 and that I owed $79.41. I had left the showroom because I needed to be somewhere, so I had a friend come pick me up. When I returned to get my car, Corbin was not available. Max took care of me and realized that I was entitled to complimentary oil changes, so I did not owe the $79.41. I incurred no charge for this visit. Max and Mario were very kind, understanding, and helpful. On the other hand, Corbin was inept, fairly rude via text, and did absolutely nothing to lessen my frustration. He did not give me an accurate time estimate and did not communicate the delay with me. If I had known how far behind they were running, I could have made other arrangements to get to my appointment. In addition, he was planning to charge me for a service for which I should not have been charged. I am new to the state and this was my first experience with this dealership. There are many other Hyundai dealerships in the area that I could easily visit. I am uncertain if I will ever return to AutoNation Hyundai Tempe again. If I do, I will not work with Corbin again. I suggest that he receive some additional training in customer service promptly. More