AutoNation Hyundai Tempe

PLEASE READ THIS REVIEW BEFORE MAKING A PURCHASE HERE I had an extremely frustrating experience at this dealership, and I feel compelled to share my story to help others avoid similar issues. HERE I had an extremely frustrating experience at this dealership, and I feel compelled to share my story to help others avoid similar issues. I initially found a vehicle that I wanted to purchase for my wife. The process of confirming its availability and reserving a time to check it out was smooth and easy. However, the problems began after the purchase. We bought the vehicle on a Friday, and unfortunately, it was involved in an accident the following Monday. When the police completed the report, it still reflected the previous owner's information, but we didn’t think much of it at the time. About a week later, the insurance company declared the vehicle a total loss. They informed us that in order to process our claim, the title needed to be in my name as well as the lien holder's name. This was critical, especially since the insurance does not cover rental cars if the claim isn’t handled promptly. This is where my frustrations with the dealership escalated. The insurance company advised me to contact the dealership to expedite the title transfer. My initial call to a sales associate led to promises of follow-ups from the finance department, but no one ever called back. I tried again, spoke to a different associate, and was told the same story: I needed to connect with finance. Yet, I was stuck in a loop with no answers. After multiple calls over the next few weeks, I grew increasingly frustrated. I asked to speak with a manager, but they were reportedly too busy to help and promised to call me back. Two days passed with no contact, and when I called again expressing my frustration, the representative hung up on me. At this point, it had been around 20 days since my purchase. I decided to send a certified letter to the General Manager, urging a response or I would escalate the issue to the DMV. When I still received no resolution after 30 days, I reached out to the DMV for assistance. About 45 days later, my insurance company followed up to see if the title had been transferred. When I informed them it had not, they attempted to call the dealership on a three-way call, but were met with the same frustrating response: endless loops of being transferred back to sales. The insurance representative then reached out to another AutoNation location, which was incredibly helpful and willing to assist, even though they couldn’t directly intervene with the dealership where I made my purchase. To my surprise, that same day, I finally heard back from Tempe Hyundai after nearly two months of silence. They stated they would expedite the title transfer process with proof of the total loss. I provided the necessary documentation but did not receive a follow-up from them. Then, the DMV contacted me, stating they had discovered the dealership never had possession of the title and that an emissions test was required for the transfer. This was a significant issue since the vehicle was totaled. Later that day, I checked the DMV website, and to my surprise, the title was now showing in my name—shortly after the DMV had visited the dealership. In my opinion, the dealership sold me a vehicle that should not have been sold until the title issues were resolved. To anyone considering a purchase here, I urge you: DO NOT GO TO THIS DEALERSHIP EVER. And if you encounter issues with getting your title, contact the DMV for assistance—they can help if you’re not receiving timely support from the dealership. More

Very streamlined process for buying a car. All the staff was very helpful and friendly. All the staff was very helpful and friendly. More

Sales people were awesome the dealership had what I wanted several models and colors and when I got there the vehicle was ready for me Thank you wanted several models and colors and when I got there the vehicle was ready for me Thank you More

Today’s service appointment was very good. Service advisor was very polite and professional. My car was done in the time frame given no issues whatsoever. Thank you. Service advisor was very polite and professional. My car was done in the time frame given no issues whatsoever. Thank you. More

Great experience all around, thanks all involved! I love my new Hyundai Elantra Limited 2024!! I love my new Hyundai Elantra Limited 2024!! More

Got us in and out quick and easy and communication was quick by text message quick by text message More

buying a car was easy and accommodated my needs. sales staff were friendly and not pushy sales staff were friendly and not pushy More

Yes, We are thrilled to find Auto Nation Tempe. We purchased our Santa Fe at Earnhardt Gilbert and became quickly disenchanted; I will stop at that. I called Tempe Auto Nation and met Daana. She We purchased our Santa Fe at Earnhardt Gilbert and became quickly disenchanted; I will stop at that. I called Tempe Auto Nation and met Daana. She turned our disenchantment into what has turned into very positive experience. As from that point, we met our guy Max. These two are the reason we hope to purchase our next car from your dealership. Thank you Max and Daana for turning our Hyundai experience into a Positive, hopefully long term relationship.👍 More

Ashley was great! ! Kept in touch before the day of service and throughout the process. Issue I came in for seems to be resolved. ! Kept in touch before the day of service and throughout the process. Issue I came in for seems to be resolved. More

Exceptional experience at the dealership. Would purchase another vehicle from this dealership in the future. Would purchase another vehicle from this dealership in the future. More