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AutoNation Hyundai Valencia
Santa Clarita, CA
470 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 470 reviews
October 28, 2023
Bad customer service in general. No courtesies vehicle and if they offer lift or Uber it’s only 5 miles radios very limited options for customers No courtesies vehicle and if they offer lift or Uber it’s only 5 miles radios very limited options for customers More
by ezb007
Employees Worked With
Didn’t get the name
Helpful October 27, 2023
I would not recommend this dealership. I purchased my 2023 Hyundai Kona paid in full in cash back in February 27th. I've regretted it ever since. The vehicle has an extremely faulty automa I purchased my 2023 Hyundai Kona paid in full in cash back in February 27th. I've regretted it ever since. The vehicle has an extremely faulty automatic emergency brake system that will activate numerous random times on the freeways and local streets! This has occurred so many times I've lost count. Every time it happens, your dashboard display shows very bright red flashing lights, and everything locks up. So the tires are frozen, the steering wheel is frozen, the engine is frozen, the car is frozen. I absolutely hate it. The service department at this dealership is absolutely awful. I wish I could return this vehicle and get my money back and wish all of this never happened. More
by starlitesky
Employees Worked With
Andrew Amezcua
October 27, 2023
During a basic 15000 miles recommended service I sent the palisade in with my wife with marked service points so I could ensure repairs were made. All that was paid for was not completed. The service writer palisade in with my wife with marked service points so I could ensure repairs were made. All that was paid for was not completed. The service writer apologized and finished the task. Trust was compromised. Today I showed the rear shocks were blown and Jonathan, who failed to call me back for a week and a half, explained they would only replace ONE shock. That’s mechanically unsound to have unequal shocks. Obviously there is no mechanical understanding and Jonathan refused to connect me with a supervisor. I will be going further up the chain. More
by chapinmx
Employees Worked With
Jonathan.
October 26, 2023
AutoNation uses a call center to set your service appointment. The call center states our car can get diagnosis the same day. You bring your car in and are told that they can not diagnosis car f appointment. The call center states our car can get diagnosis the same day. You bring your car in and are told that they can not diagnosis car for 2 weeks. Your car must stay at the dealer. I felt bad for the service representative who is put in an awful position . Super professional!! There is no rental car until your car is diagnosis. They state you can get a rental car and can " seek" reimbursement. The service manager lies to you and state this is an issue he was not aware of. Then you are told you can put your name on a waiting list for a car. You call auto nation to put in a complaint and hear crickets. You bring your car in for your 20,000 mileage check-up and they try to up sale you in work that is not necessary under your warranty. The repair issue is still not fixed properly. I More
by babs625
Employees Worked With
Jonathan and Matthew
October 14, 2023
I drive from Camarillo to Santa Clarita, despite there being Hyundai dealerships much closer to my home. I do this due to the excellence, politeness, consideration, and efficiency of the mechanics and of being Hyundai dealerships much closer to my home. I do this due to the excellence, politeness, consideration, and efficiency of the mechanics and office staff at the Santa Clarita dealership, which is also where I received excellent customer service when I purchased my Hyundai Sonata Home Hybrid from them. Kevin, my service writer, could not be more polite and respectful. I HIGHLY recommend that you consider driving a few extra miles to experience some of the best service you will ever receive from an auto agency! More
by cdkneisel
Employees Worked With
Kevin Hansen. I do not know the names of the mechanics who worked on my Sonata—but if I did, I’d owe them a case of high-quality Champaign!
October 11, 2023
I recently purchased a twenty twenty jeep rubicon from autonation hyundai valencia. I worked with Moses and Danny the Sales manager. I recommend this dealership highly. After the purchase, I had a few thi autonation hyundai valencia. I worked with Moses and Danny the Sales manager. I recommend this dealership highly. After the purchase, I had a few things came up and Danny jumped on them right away and took care of me. I appreciate this kind of attention to detail. I recommend Moses and Danny when looking for a used or new vehicle. More
by dledbetter6617
Employees Worked With
Moses and Danny, the sales manager.
October 04, 2023
Exceptional service provided. Amazing Staff who took care of all processes. Very well Done. Appreciate Chris for his great job. Amazing Staff who took care of all processes. Very well Done. Appreciate Chris for his great job. More
by biefymenko
Employees Worked With
Chris Glnjian
September 30, 2023
Very knowledgeable with what they do, very helpful when I have questions that are. Unanswerable like how do you change the woman voice in the car to a happier one have questions that are. Unanswerable like how do you change the woman voice in the car to a happier one More
by Ourharleyandfriend
Employees Worked With
Everyone in service
