AutoNation Nissan Tempe

Uninformed, poor service, incorrect diagnostics My review is of their service department. I bought a new Nissan Rogue memorial weekend from ABC Nissan in Phoenix. I noticed the next day the heated s My review is of their service department. I bought a new Nissan Rogue memorial weekend from ABC Nissan in Phoenix. I noticed the next day the heated seats weren’t working. I know, heated seats in Phoenix, it’s a long story. Regardless, I talked to the service manager at ABC Nissan and he said I could use my warranty at any Nissan Dealership in the US. AutoNation Nissan in Tempe is closer to my house and I figured would be less busy. I booked a service appointment online. I showed up 20 minutes before my scheduled appointment to find out it would be at least 2 hours. Why have appointments? 2.5 hours later, my new car is returned to me with the diagnostics “of course the heated seats aren’t working it’s too hot outside” then the service person proceeded to explain it has to be below 68 degrees outside for the heated seats to function. WHAT? I read the owner’s manual, the heated steering wheel has that requirement. The heated seats do not. I called up the service manager at ABC Nissan and explained the situation and he confirmed that the outside temperature has zero impact on the heated seats. Do not trust what the service folks at this location tell you. More

Horrible Customer Service Said they would match a price at another dealership and get us to the desired monthly payment. Came back with an offer for $2000 more than the price Said they would match a price at another dealership and get us to the desired monthly payment. Came back with an offer for $2000 more than the price at the other dealership but the right monthly payment. When we questioned the difference in price Howie became defensive and was rude to our friend who was with us saying "are you co-signing?" And "you're trying to mess you friend up from getting a good deal". So he felt it was OK to charge 2K more when he said they would match the price, because he knew how much we were willing to pay. He also refused to bring out the sales manager or a finance manager when we were done talking to him for being rude and condescending. More

COREY WAS GREAT!!!!! Best car buying experience EVER!!!! When we dealt with the salesman Angel he and the Manager did a great job to exceed our expectations by far!!!! I w Best car buying experience EVER!!!! When we dealt with the salesman Angel he and the Manager did a great job to exceed our expectations by far!!!! I would recommend Everyone to buy a car from Tempe Nissan. This was our 3rd purchase. Thank you Corey and Angel for the PERFECT experience!!! More

Lied about cancellation of warranty and refuses to refund! I bought a Nisan Finder from this dealer last August. The sale guy was really a very nice and helpful guy but when I sealed the deal, the finance mana I bought a Nisan Finder from this dealer last August. The sale guy was really a very nice and helpful guy but when I sealed the deal, the finance manager spent almost an hour to convince buying some extra warranty and finally I agreed when he confirmed that I cancel within 30 days without any cancellation fee. Then the next day, I realized that I really don't need this warranty and I called to cancel and then the finance person y (A.J) told me he'll do it in two weeks from that date and I agreed. Two months later, I was surprised that the warranty has been partially cancelled and I got only $400 out of the $1500 !!! I kept calling and there was no response. I spent hours on the phone with Nissan finance and they came with an answer that they can't do anything about it! That is called rip off and stealing!! and it is a disgusting way to do business!! I have all the documents that show that I already cancelled and I know that I am liable for full refund. I'll definetley avoid dealing with this dealer! I'll extend my patience for a week and if I find there is no progress then I'll proceed the case with a lawyer! More

Very disrespectful manager ....Cory.... I drove 2 hours to purchase SUV from AUTO NATION NISSAN. Very unprofessional manager .... CORY... when I told him let me think about the deal his resp I drove 2 hours to purchase SUV from AUTO NATION NISSAN. Very unprofessional manager .... CORY... when I told him let me think about the deal his response was "WHAT ARE YOU DOING HERE GET THE xxxx OUT" Since others complained PLEASE do your self a favor READ the REVIEWS ON YELP AND GOOGLE before you visit this location. More

Screwed me Bought a used car from joe the fleet manager. Paid 2900 cash 24 hours later check engine light came on while trying to figure the cause of there 2 wee Bought a used car from joe the fleet manager. Paid 2900 cash 24 hours later check engine light came on while trying to figure the cause of there 2 weeks after purchase driving to work gearbox warning light came on now transmission doesn't shift at all 5000 to put in new trans will never deal with this dealership again avoid them at all cost More

Didn't listen Howie was fine as a person but he was poorly trained. We said specifically what we wanted. Instead of pointing us to what we were interested in or jus Howie was fine as a person but he was poorly trained. We said specifically what we wanted. Instead of pointing us to what we were interested in or just saying they didn't have it, he proceeded to bring out what he thought we needed. Wasn't even close to what we were looking for. Then when he did find a style we were looking for, it had a leaking head gasket. Really, you would have that on your lot? Avoid, Avoid, Avoid. We will never set foot there again. The salesperson kept calling me pops. Really? More

Rip off alert Stopped in to get check engine light checked. Told me 11 codes. Car not safe to drive. Said it would take 3 hrs to determine codes. Took it to diff Stopped in to get check engine light checked. Told me 11 codes. Car not safe to drive. Said it would take 3 hrs to determine codes. Took it to different dealership. Advised 10/11 codes old and nothing major. Example tire pressure codes and battery code due to recently installed new battery. Only one real item to be addressed, found this out in five minutes and advised car safe to drive. Clint tried scare tactics that are unprofessional and the reason dealerships get a bad name. More

Returned certified pre-owned junk within 14 hours My experience was the worst at AutoNation. Neither I nor any of the people I have told my story to will ever enter AutoNation Nissan again. First t My experience was the worst at AutoNation. Neither I nor any of the people I have told my story to will ever enter AutoNation Nissan again. First the salesman was a complete slimeball of a salesman, saying anything and everything that he could to sell me a car. Many of the things that he was claiming was not even scientifically accurate, such as, "Electric vehicles don't use more power to accelerate." Wrong. When the vehicle was transferred over to my possession, it was only charged a third of the way. I was sitting in that lobby for hours to purchase the vehicle. That would have been plenty of time to charge a vehicle to full on the level 3 charger at the dealership. Also, I am not familiar with Nissan's 127-point certified pre-owned inspection, but the front tires were so bald it couldn't even tell what the tread looked like once upon a time. I'm glad I was protected by Nissan's 3-day, 150 mile money back guarantee because the car that was sold to me did not charge at all. I have receipts from the Blink charging stations that I used for an hour and a half, and the car only barely charged <10%. Bringing the car back was a ridiculous hassle. I was approached by a whole team of salesmen when I got there to return the vehicle, but the staff disappeared after I handed back the keys to the return vehicle. No attempts were made to get me in another vehicle or to repair the vehicle I had already purchased - not a smart move when you have a serious buyer on premises. I resolved to only wait 30 minutes for assistance (which never came), so I went to the front desk to arrange for my trade-in to be returned to me. No one had even been instructed to retrieve my trade-in. The runner immediately went to get it while I waited outside, but he came back with the wrong car. As he went back to get the right one, I went inside to demand the refund of my down payment since no one had bothered to discuss that with me. Since I had only purchased the vehicle less than 24 hours prior, I had the receipt ready. The woman at the front desk rudely argued with me about which vehicle was mine. She shoved a piece of paper at me to return a SENTRA. I HAVE AN INFINITY i30t which I and another employee at the dealership had to explain to her. When she still insisted that I had the Sentra, I went to call the bogus "We Care" hotline posted in there. I left a voicemail with my contact information and was never contacted, leaving me to assume that the practices described above are their common practices for handling customers. Finally I was able to get my refund and drove away in my old car. I drove away from AutoNation Nissan and I will never, ever return to an experience like this. More

automation Nissan sucks I dealt with wade, the so called manager which was rude and pushy .... then I dealt with alp one of the sales people who was incompetent.... trying to I dealt with wade, the so called manager which was rude and pushy .... then I dealt with alp one of the sales people who was incompetent.... trying to pull a fast one on me by accident my...his words" take my cell phone and put it in his pocket....he told me sorry about that he grabbed the wrong phone yeah okay . they were not willing to give me a good deal and they are a very greedy outfit/place..... buyer beware.... I even received a rude telephone call earlier today from them because I told them my bad experience do not go to this place you're wasting your time and money More