AutoNation Subaru Scottsdale

I have been using this dealership for almost four years now. I have found the customer service staff to be friendly and knowledgeable about my car and the service options. I have found the technicians to now. I have found the customer service staff to be friendly and knowledgeable about my car and the service options. I have found the technicians to be very thorough and complete with their work. The waiting area is confortable and supplied with bottled water. I am pleased to recommend them for servicing Subarus. More

Carl Campos was the reason we bought a vehicle. Friendly, honest, straight forward!! Maria was a great help as well. honest, straight forward!! Maria was a great help as well. More

everyone was so kind and thoroughly explained everything to me. i had my baby with me and everyone was so sweet and patient. to me. i had my baby with me and everyone was so sweet and patient. More

I have the utmost confidence in this dealership’s service department. I use this one and another Subaru dealership closer to where I live but I feel I get better overall service here so is I am in the valley department. I use this one and another Subaru dealership closer to where I live but I feel I get better overall service here so is I am in the valley for extended periods, I will ALWAYS choose Autonation. They take good care of me and my son with our Ascent and Crosstrekn More

Service to reprogram my Subaru key was slow, around 2.5 hours instead of the 1 hour estimate. However, we understood that Covid-19 was keeping a lot of people from work at this particular time. What made hours instead of the 1 hour estimate. However, we understood that Covid-19 was keeping a lot of people from work at this particular time. What made it an excellent visit, was that Steve Russo, although very busy, knew that we were waiting and kept us informed. His customer service is off the charts. More

OUTSTANDING CUSTOMER SERVICE AND ALWAYS COMPETENT AND HIGHLY QUALIFIED AND KNOWLEDGEABLE. EXCELLENT SERVICE. EXCELLENT PEOPLE HIGHLY QUALIFIED AND KNOWLEDGEABLE. EXCELLENT SERVICE. EXCELLENT PEOPLE More

Timely service appointment and assistance in getting to dental appointment while waiting for service to be finished. dental appointment while waiting for service to be finished. More

While everyone was nice enough, it felt like we worked harder to buy our car then they did to sell it to us. They did hold the car for us for a full week so we could make it down from Colorado, but that’s harder to buy our car then they did to sell it to us. They did hold the car for us for a full week so we could make it down from Colorado, but that’s about where the good experience stopped. We were promised calls back multiple times to just be blown off, we were trying to finance outside of autonation, and no one would call us back with the information necessary to do so. When that became difficult, we decided to pursue financing within autonation. They had our credit app for 3 full days and never ran it. We finally decided to pay for the car with cash, and advised them of that. We came in for our appt to purchase, after telling them it would be a cash deal and we wanted all paperwork prepared, and we ended up at the dealership for over 3 hours. Even after telling them it was a cash deal, they did not even ensure we were bringing the correct methods of payment. The detail of the car was half-assed, and the products used were straight oil, literally leaving grease stains on jackets and shoes. They also didn’t fill up the tank. The cars moon roof is also non functioning, so thanks for that too. More

My Autonation experience was very positive. Given the current car situation, there was no haggling. Our salesperson, Phillip, was very upfront about everything and happy to spend time with us showing us current car situation, there was no haggling. Our salesperson, Phillip, was very upfront about everything and happy to spend time with us showing us the differences in models and features. Once we decided and ordered the car, he communicated regularly on the status of the shipment of the vehicle. Upon receiving the vehicle, he was very happy to go over all the features. The only negative feedback have is that it took 3 hours to actually go through the vehicle and sign all the paperwork, etc. Some of that was a quick test drive and going over questions but most of the time was doing paperwork and waiting for paperwork. Everyone was super friendly and helpful but that part of the process really needs to be improved. I was paying cash so thee were no loan documents to deal with. I can't imaging how long it would take if there was a loan involved. More

They worked late in the day for me because I couldn't be in until after work, gave me more than kbb estimated for my trade in, got me what I consider a great rate for my credit, payment well under my top an in until after work, gave me more than kbb estimated for my trade in, got me what I consider a great rate for my credit, payment well under my top and that's with the gap and extended warranty, whole process took about 3.5 hours. Honestly never had a better car buying experience. First class experience. More