AutoNation Toyota Buena Park

I came in to replace a leaking radiator (Toyota Camry, 1995). Among other things, they told me the radiator cap (less than one year old, I saw before they started work that it was in perfect condition) w 1995). Among other things, they told me the radiator cap (less than one year old, I saw before they started work that it was in perfect condition) was replaced because it was corroded and high pressure (a leaking radiator causes _high_ pressure !?!?) damaged the cap. When I asked to see the cap they told me it was at the bottom of the trash bin and did not charge me for the cap. Though they said the replacement radiator was after-market, they charged $230 for it! The total bill was $790. More

I had a brake light out on my Camry so I took it in. Buddy removed the burned out bulb and installed the new one. I was in and out in 10 min. I've been going to BP Toyota since 1995 and have always go Buddy removed the burned out bulb and installed the new one. I was in and out in 10 min. I've been going to BP Toyota since 1995 and have always gotten great service. The Service Dept team has been great about explaining exactly what service I needed and what needed to be done immediately and what could be performed later. And most important to me, going the extra step, like today. More

In the past, I have gone through three different Toyota dealers to service my Toy; and I have some SOUR memories from the “service provided” by these three places. Many times the service consults made me f dealers to service my Toy; and I have some SOUR memories from the “service provided” by these three places. Many times the service consults made me felt like I was being haggled or hassled or that my business was NOT important to them. Today, I took my car to another Toyota dealer to be serviced; and I MUST say this is by far the BEST experience I have had in taking my car to a dealer.The Service Consultant at Power Toyota Buena Park, John Kalandjian, was knowledgeable, professional, and personable. He knew the ins and outs of the services my car needed in order to properly function. John provided an EXCELLENT service, and I didn't feel like I was being haggled or hassled at any time. This is the first time I have left a dealer and enjoyed everyone's interaction in the place. I will definitely go back to John again for any of my car’s service. BECAUSE of JOHN, I would also recommend this dealership to people looking to service their cars or buying a car. THANK you John!! More

Really good service and sales people. I didn't fell like I was being haggled or hasseled at any time. I would recommend this dealership to people looking for a car. I was being haggled or hasseled at any time. I would recommend this dealership to people looking for a car. More

This is was my first time buying a car, it was great to work with these guys I had been to another dealer ship and wasn't impressed by there customer service at all. it was great the salesman who i ended u work with these guys I had been to another dealer ship and wasn't impressed by there customer service at all. it was great the salesman who i ended up with was really chill instead of most of the sales people I met seem really high strung and pushy. this guy was really friendly and helpful , i dont know when im going to buy another car but i hope its like this when i do it again More

My family owns 4 Toyota/Scion. Before we moved to The U.hen.S., we owned few Toyota and we love them since hen. As soon as we considered buying a car, Toyota is the first and we bought a used Camry. Then U.hen.S., we owned few Toyota and we love them since hen. As soon as we considered buying a car, Toyota is the first and we bought a used Camry. Then we replaced with 2005 Camry which we got from Miller's Toyota and we still have it and running perfect. My daughter got a Scion 2008 later. When we explored for more cars, we visit several other brand dealers and found a Caravan Dodge from Cerritos Dodge. It became a lemon vehicle due to eletronic problem. After months of hastles and frustration, I turned it back to the dealer. The customer service manager from Dodge asked me what is my next choice. I boldly told her I will stick to Toyota. During that time, the whole U.S. is making a big deal on a single case pedal problem. Dodge CSR manager asked me why I want to stay with Toyota which was in trouble. I told her Toyota's problem is one out of millions; and your's one out of thousand! Billy helped my family got 2010 Rav4 and 2011 Yaris and we no longer have worries. Billy listen carefully to customers, not pushing but capable to convince why Toyota. I thought my family is exception but found out he is a family consultant for all his customers when it comes to buying used/new vehicle. His tactful customer relation and excellent friendliness is definitely an asset to Buena Park Power Toyotota. I won't be suprised if he get promoted or raised. Even my family have enough Toyotas, the next will be still Toyota and we recommend our friends and co-workers. He always make sure he follow up with his customers everytime we are there for services. He has many fiends! Sonny & The Wynns More

Awesome service and super friendly!! The dealer gave me a fair trade in value for my Sienna and gave me and added 1500 deal for being a returned costumer. a fair trade in value for my Sienna and gave me and added 1500 deal for being a returned costumer. More

We were attended to right away. It was clear to us from the beginning that they were willing to do what ever it took to get us to buy a car from them. Our sales guy kept saying, " I want you to be happy". the beginning that they were willing to do what ever it took to get us to buy a car from them. Our sales guy kept saying, " I want you to be happy". We took our three kids with us and they welcomed them and even gave them cake that day. We are very pleased with the the sales person, Nick and over all the dealership. More

I gave David all 5's because it was one of the best car-buying experiences ever. He was so outgoing, friendly and knowledgeable. He seemed just as excited about the car as I was; very enthusiastic. car-buying experiences ever. He was so outgoing, friendly and knowledgeable. He seemed just as excited about the car as I was; very enthusiastic. I would definitely refer him to family and friends. More

Excellent individualized and personalized customer care. From the beginning (used USAA Car Buying Service, then was called by AutoNation Direct and was directed to Dave (Internet Manager Toyota Buena Pa From the beginning (used USAA Car Buying Service, then was called by AutoNation Direct and was directed to Dave (Internet Manager Toyota Buena Park). In my experience, the manager usually delegates this getting to know you and the car to a lower ranked salesperson, and sometimes only get to shake the man's hand after a heated emotionally charged and adversarial deal was obtained. Suprisingly, Dave (Internet Manager) really dedicated the time (1 hour 50 mins). The appointment was for 5-6 PM, I was late and had to wait for my wife who came from another clinic in LA. Dave even over-stayed after 6 PM (6:50 PM Friday) and really enthusiastically physically showed the details of the prospective vehicles (Highlanders vs 4 Runners: Note the plural as 2WD vs 4WD vs AWD, Base, SE, LTD, Cloth vs leather, Black vs Beige interior, exterior colors etc...He had 8 keys at one time) as I was still undecided. He was very knowledgeable of each vehicle's features and limitations. On final selection (took me a week to decide, and had to e-mail haggle to finalize a comfortable price with AutoNation Direct, they could not go as low as USAA, but went to invoice), returned back to Dave who was literally IN THE CAR prepared on our return. After a pleasant experience at finance and the signing for release (4 Runner LTD) and even after the sale, Dave personally did ALL the orientation, debriefing and assisted in pre-programming of the new NAV, Bluetooth phone for wife (she was going to use the vehicle early morning the following day), and other features, keyless orientation etc, Dave personally supervised and DID EVERYTHING. Note the time, entered dealership at 5:45 PM, saw Dave, (except in finance) and he was present up to the very end until 8:10 PM, signed everything then drove off. Dave had a very commendable positive outlook and was always highly enthusiastic, yet able to listen to our needs and was sensitive to the importance of the customers TIME making this a very pleasant and suprisingly enjoyable car purchase experience (amazingly first time for me to actually enjoy a new car purchase). As a physician, I usually try to conceal my occupation because it usually leaves me at a disadvantage when I am just trying to haggle for a fair price. For the first time, Dave really will make you feel respected and not shrugged off, and there was no waste of TIME. Thank you. More