AutoNation Toyota Buena Park

Having been in the market for a car for the past 2 weeks (this time around) and gone to several dealers, I was exhausted by the time I reached Power Toyota in Buena Park until I met Nick. He really paid at (this time around) and gone to several dealers, I was exhausted by the time I reached Power Toyota in Buena Park until I met Nick. He really paid attention to what I needed and also to what I really wanted. He took the time to review several options until I found something I liked and then he found me something better. I really appreciated the patience and level of superior customer service. Having been in the luxury retail/customer service since 1996 I expect the best when I actually am on the other side of the fence. I was extremely happy to find someone like Nick to work with me. I'm definitely going to send all of my friends and family that may need a car. My whole experience was excellent to say the least, which was a huge change from when I got there frustrated, irritated and disappointed at the whole car buying experience. It really makes a huge difference when you have the right people working for your business. A company may have a great product, but it really takes people like Nick to make customers happy and come back time after time. I hope these comments reach Nick also. Thank you Nick for making the difference. I don't think I've ever actually liked what I drive until now. Thank you for syncing my bluetooth cell phone on the spot. I love getting in my car and Pandora starts streaming my favorite tunes. My mom needs a new car. See you soon Nick. -Nestor Cordero More

I applaud Dietrich and Johhny for their professionalism both pre and post sale. They were compassionate, understanding, and willing to go the extra mile to insure my girlfriend's purchase and post sale nee both pre and post sale. They were compassionate, understanding, and willing to go the extra mile to insure my girlfriend's purchase and post sale needs were met. They are true assets to this dealership. More

Went in for a window washer reservoir. The problem was quickly found and corrected (the clip holding the small pump on the side had come off). While there I asked to check if there were any other problems quickly found and corrected (the clip holding the small pump on the side had come off). While there I asked to check if there were any other problems. Found a cracked drive belt that needed replacing, also had the transmission fluid blown clean and replaced as had over 30,000 miles. Randall had me given a ride home and picked up when car was ready. The help I talked with were all courteous and helpful. I do plan to make this my new service shop. More

David made the whole car buying experience fantastic! He was very patient, explained things I needed clarification on, and answered all questions. He was genuinely excited about the car and definitely care was very patient, explained things I needed clarification on, and answered all questions. He was genuinely excited about the car and definitely cares about his customers. Work with David and you will have a wonderful experience as well. More

I have given this rating because I feel this dealership exceeded my car buying expectations in every way. I had a somewhat limited budget and was able to drive away in a new car that I love. The salesman exceeded my car buying expectations in every way. I had a somewhat limited budget and was able to drive away in a new car that I love. The salesman (Dietrich Gumbrecht) worked hard to meet my budget along with the rest of the Sales Team. Also, I had my two boys with me who can be a little rowdy during the car process- the Team was more than patient and able to occupy them while we drove vehicles and did paperwork. They were outstanding in every way. Go Power Toyota!!!! More

My wife and I recently purchase a Scion XD. The sales representative Nick was very friendly and asked if we were interested in purchasing a car. We were just taking our car in for an oil change and tune representative Nick was very friendly and asked if we were interested in purchasing a car. We were just taking our car in for an oil change and tune-up. My wife found a Scion that caught her eye. Initially it was a 2011 and after looking around Nick showed us a 2012. It was perfect for our needs. We were considering a trade-in, Nick was very patient he showed exactly what our cost would be with a trade-in vs. without a trade-in. He excused himself to give my wife and I time to discuss if we really wanted to purchase a car, trade in a car or walk away. He never pressured us. We also spoke to Hip the Manager who also answered some of our questions. He was very professional and did not insist that we make an immediate decision. After much discussion with my wife we decided to take the car. Nick suggested we take another test drive to ensure that we were happy with the car we choose. The sales service was excellent Nick listened to what we were looking for and never tried to pressure us into purchasing something we would not be happy with. We purchased a 2012 and we are very happy with our purchase. More

I came in to replace a leaking radiator (Toyota Camry, 1995). Among other things, they told me the radiator cap (less than one year old, I saw before they started work that it was in perfect condition) w 1995). Among other things, they told me the radiator cap (less than one year old, I saw before they started work that it was in perfect condition) was replaced because it was corroded and high pressure (a leaking radiator causes _high_ pressure !?!?) damaged the cap. When I asked to see the cap they told me it was at the bottom of the trash bin and did not charge me for the cap. Though they said the replacement radiator was after-market, they charged $230 for it! The total bill was $790. More

I had a brake light out on my Camry so I took it in. Buddy removed the burned out bulb and installed the new one. I was in and out in 10 min. I've been going to BP Toyota since 1995 and have always go Buddy removed the burned out bulb and installed the new one. I was in and out in 10 min. I've been going to BP Toyota since 1995 and have always gotten great service. The Service Dept team has been great about explaining exactly what service I needed and what needed to be done immediately and what could be performed later. And most important to me, going the extra step, like today. More

In the past, I have gone through three different Toyota dealers to service my Toy; and I have some SOUR memories from the “service provided” by these three places. Many times the service consults made me f dealers to service my Toy; and I have some SOUR memories from the “service provided” by these three places. Many times the service consults made me felt like I was being haggled or hassled or that my business was NOT important to them. Today, I took my car to another Toyota dealer to be serviced; and I MUST say this is by far the BEST experience I have had in taking my car to a dealer.The Service Consultant at Power Toyota Buena Park, John Kalandjian, was knowledgeable, professional, and personable. He knew the ins and outs of the services my car needed in order to properly function. John provided an EXCELLENT service, and I didn't feel like I was being haggled or hassled at any time. This is the first time I have left a dealer and enjoyed everyone's interaction in the place. I will definitely go back to John again for any of my car’s service. BECAUSE of JOHN, I would also recommend this dealership to people looking to service their cars or buying a car. THANK you John!! More

Really good service and sales people. I didn't fell like I was being haggled or hasseled at any time. I would recommend this dealership to people looking for a car. I was being haggled or hasseled at any time. I would recommend this dealership to people looking for a car. More