AutoNation Toyota Las Vegas

I was first met at counter with negative morale. I was told I had no appointment when I knew fullwell that I did. I was then helped by another service clerk who told me I WAS in the system and my I was told I had no appointment when I knew fullwell that I did. I was then helped by another service clerk who told me I WAS in the system and my appointment was still good. He said everything right and made me feel like a satisfied customer. I really appreciate his service with a smile!! More

Good fast service. I really liked the pictures showing the tire tread state and status. I really liked the pictures showing the tire tread state and status. More

I didn’t like that It was mandatory to get tint on my new purchase purchase More

I’ve brought my Toyota Highlander into AutoNation Toyota Las Vegas numerous times over the past years for regular maintenance (tire rotation, fluids, etc). And during that time I’ve had several issues that Las Vegas numerous times over the past years for regular maintenance (tire rotation, fluids, etc). And during that time I’ve had several issues that I thought were going to be big ticket items. To the staffs credit, they correctly diagnosed and fixed each problem for a fraction of the price originally quoted. On the one hand, their team is clearly coached to quote the high-end in case of a worst case scenario. On the other hand, once they’ve diagnosed the problem, they are honest and have the integrity to resolve the problem as inexpensively as possible. A great experience every time! I have one constructive complaint with a solution. Over the last three years, every single time I go to the dealership, the average wait time is 2-4 hours, which isn’t surprising considering how busy they are. That doesn’t bother me. What DOES bother me is that the customer wi-fi is ALWAYS slow as molasses because they refuse to upgrade the bandwidth to accommodate their guests. With so many customers using their personal devices while waiting for repairs, it’s very frustrating that you can’t retrieve emails or work online. This is a problem that all the associates acknowledge has been a problem and consistent complaint they hear EVERY day for years, and yet management still refuses to address the issue. It’s too bad because it’s the only sour note on otherwise great customer service. All they have to do is request more bandwidth from their internet service provider. Their IT manager needs to stop pinching pennies and recognize that they are ALSO in the customer service business and that they are failing to provide a great guest experience every time. More

Great and honest service. I will certainly go back every time I need service for my Prius. 🤙 I will certainly go back every time I need service for my Prius. 🤙 More

Enthusiastic, patient and professional service. Thanks to my salesman K K for the excellent service. Thanks to my salesman K K for the excellent service. More

Very Professional and attentive. ..customer service is really good...I really like my advisor Eric ..customer service is really good...I really like my advisor Eric More

Excellent professional & very speedy very very very very very very very very very very very good very very very very very very very good More

Everything went smooth. ...Great service...Everyone worked together. I was happy With the results. I was happy they contact me with a reminder.. ...Great service...Everyone worked together. I was happy With the results. I was happy they contact me with a reminder.. More

I called in and told the person on the phone what I needed to be done. I was then promised a loaner car as I was pressed for time. When I arrived, my service advisor wasn't particularly friendly and needed to be done. I was then promised a loaner car as I was pressed for time. When I arrived, my service advisor wasn't particularly friendly and gave me zero eye contact. Then I was told I was not getting a loaner vehicle because it was only a service, and they don't give out loaners for this. Even though my dome light was not working with the door and also I had a fuse that was loose. He said I would have to pay $100 for the fuse issue without really asking me the details assuming I broke it or something. I basically was lied to about the loaner car and this advisor didn't really seem to care about my issues. Not getting a loaner car, not getting my two other issues addressed, and having to wait over an hour for only one thing to get done on my vehicle made this a terrible experience. Your organization has poor communication skills and poorly trained, lackadaisical employees and I will never come here again. More