AutoNation Toyota Leesburg

Waiting almost 3 hours (2 hrs and 48 min) for routine service is one thing. Excuse that my car was blocked by other cars and only 1 person could move the cars is unacceptable. Toyota has a new facility service is one thing. Excuse that my car was blocked by other cars and only 1 person could move the cars is unacceptable. Toyota has a new facility and more than one person should be able to move cars! After all, this is a car dealer!!!!! More

Engine oil has not been replaced . I don't see that in the maintenance report This could have been dangerous to the engine I don't see that in the maintenance report This could have been dangerous to the engine More

My husband and I drove for two hours and twenty minutes to reach this dealership after seeing a Honda Ridgeline that we wanted on their website. The drive was well worth it because the vehicle was as adver to reach this dealership after seeing a Honda Ridgeline that we wanted on their website. The drive was well worth it because the vehicle was as advertised. We were met at the door by Donald, the Sales Representative we were coming to see. Donald had a great personna on the phone and he was just as congenial in person. Other staff intoduced themselves while we were there and we were offered beverages several times. The Finance Director, Kam, did a fantastic job of finding a lien holder who had an interest rate that was most advantageous for us. It was a really nice and pleasant experience and we did not regret the drive. More

Employees are always courteous and helpful. The service department personnel are knowledgeable and very informative. The service department personnel are knowledgeable and very informative. More

Excelente communication very nice care people , we very happy with everything and the time we have spent with the Toyota family happy with everything and the time we have spent with the Toyota family More

The dealership provided a good space for the excellent salesperson to accommodate my buying needs. salesperson to accommodate my buying needs. More

Logan was great in all manner of our interactions. Deserves a compliment as he raised the rating of your delership. Deserves a compliment as he raised the rating of your delership. More

We have had excellent service and experience with Leesburg AutoNation Toyota dealer and bought a Total of 6 cars so far in the last 10 years. Everyone is knowledgeable and professional. Service Dept Leesburg AutoNation Toyota dealer and bought a Total of 6 cars so far in the last 10 years. Everyone is knowledgeable and professional. Service Dept has been exceptionally professional and speedy Kristen Luis has been serving me for my two highlanders since 2014. Shuttle services are awesome to drive us home when our cars are for maintenance. She’s pleasant and always helpful. Sales Mgr Luis Lucas is very professional and helpful as well. We highly recommend Auto Nation Toyota of Leesburg. More

My family has driven and serviced Toyota vehicles for decades with minimal problems. However, my experience on August 17th and 18th 2022 at Auto Nation in Leesburg, VA was disappointing. I dropped my ve decades with minimal problems. However, my experience on August 17th and 18th 2022 at Auto Nation in Leesburg, VA was disappointing. I dropped my vehicle off for a 65,000 mile service on August 17th. Since there was only one service representative at their station at the time, the service area was very chaotic. I was given a night drop envelope and told to place the key in it and write service instructions on it. The service representative said he would call the next morning with any recommended additional service, if necessary. Toyota Service called the next morning and recommended an additional Brake Fluid DOT 4 Service and a CVT Fluid Drain and Refill Service. I authorized these two additional services to be performed. I arrived at the dealership the next day to pick up my car, but the cashier could not find my paperwork or the vehicle key. While I waited to the side, the cashier tended to other customers and only intermittently tried to find my key. After about 30 minutes, I asked the cashier to ask the service manager to step in. The cashier denied my request, saying there was no service manager on site. When I asked if anybody else was available, I was told the sales manager was on staff but could not oversee service-related issues. The cashier then said a general manager was available, but implied he did not want the GM to get involved. This was another unacceptable statement made by the cashier. After a half hour, my paperwork and key were finally located, attached to another customer’s paperwork. I was given a 10% discount on the total bill for the inconvenience, but the cashier did not update the invoice/receipt to reflect the actual amount paid. When I arrived home, I noticed I was charged for two services I did not authorize: a Battery Service ($46.49 P&L) and an Ethanol Corrosion Inhibitor ($43.99 P&L). Neither of these services was recommended or explained/described to me, so I have no idea what they entailed. The battery post is full of corrosion, so I’m not sure these services were even performed, but they added $90.48 (before tax) to my bill! I’m beginning to wonder if Auto Nation in Leesburg cares about their customers or wants repeat business (we’ve bought or leased four cars from this dealership over the past years). I am disappointed with the incompetence resulting in the lost key/invoice, the long wait due to the cashier’s refusal to get management involved (especially when specifically requested by a customer), and unauthorized and unexplained services being performed, resulting in unwarranted charges. More

It appears disorganized from the moment you walk in for your scheduled appointment. They can’t hold to the time they promise to get your car out. I feel lucky to have found a service rep who took care of m your scheduled appointment. They can’t hold to the time they promise to get your car out. I feel lucky to have found a service rep who took care of me (her name is Smith) and felt badly for the length of time. She also walked out to my vehicle to manually reset what should have done by the service department. Once we have used our prepaid visits, I don’t think we’ll be back. This one very nice lady can’t save the lack of attention you get from others. Customer service is important. More