AutoNation Toyota Libertyville

I dont even know where to start, being it I was/am very disappointed with the service department ALL together! From Robert the service advisor as well as the service manager. Brought in my highlander due t disappointed with the service department ALL together! From Robert the service advisor as well as the service manager. Brought in my highlander due to a saturated carpet on the 2nd row, they tested for leaks/clogs. Issue unresolved and was told I needed to pay $1800! To lift the carpet and address the saturation. The issue escalated into asking to speak with the service manager on duty. Dont go well at all as he was awful to deal with. After some pointless chatter and obviously did not offer any other resolution than to cough up $1800 to address the issue?! I finally said enough and jist eagerly wanted to leave with my highlander. Uses he did shave off the diagnostic fee from $190 to $95 only after telling him I refuse to pay that fee plus the advisor told me it was $100 for diagnosis. Long story short, I left the dealership very upset and stated I will NEVER return to that dealer for any future service! What a shame! After purchasing, trading in a previous vehicle and selling my other car to the dealer, this is how its going to end! To be honest, I have had much better experience servicing my Toyota highlander at Schaumburg Toyota! What a difference the overall experience is over there. Thank for nothing AutoNation Toyota Libertyville! You lost a customer!! Good luck with the BS to other unhappy customers!!! Other shoppers, beware of getting screwed over at Libertyville Toyota, take your business elsewhere!!!!!! Amen Click to Copy Google GoogleDealerRater DealerRater More

Outstanding experience! Let me say first that I had no previous experience with Autonation or even knew who they were. I was looking everywhere for one of the last '21 Tundra Platinums and this dealershi previous experience with Autonation or even knew who they were. I was looking everywhere for one of the last '21 Tundra Platinums and this dealership just happened to have one. I read previous reviews and to be honest I was a bit hesitant and thought "big box" and the negative connotations that go with it. My sales associate was Mobi and he made the sale happen. No pressures, no problems. I explained that I was driving over 2 hours for this vehicle and didn't want any last minute snafu to derail the deal. The result: 1) what they had quoted me online for my trade was the number i was given. 2) the dealership is super efficient and state of the art 3) i was in and out of the dealership in a reasonable amount of time (under 2 hrs) 4) the vehicle was ready when i got there 5) the dealership is in a great location -- loved the area If you are considering a new Toyota do yourself a favor and do business with this dealership -- and ask for Mobi!! More

I was charged $215 per hour for labor. When asked they said their rate is $160 for labor but it didn’t apply because it’s “menu pricing”. It’s price gouging, plain and simple. My car was at the dealer f said their rate is $160 for labor but it didn’t apply because it’s “menu pricing”. It’s price gouging, plain and simple. My car was at the dealer for just over an hour and a half (106 minutes based on our texts from start to finish) and my bill is over $500. Walking out, I spoke with another customer who had the exact same experience. I bought my car here, but now I have to find an honest place to take my car to be serviced. DON’T LET THEM TAKE ADVANTAGE OF YOU LIKE THEY DID TO ME! More

Waiting to my part to be installed , they give good service ; I wait at the place service ; I wait at the place More

Went in for service for an oil change and new brake pads. I fully expected to pay about $500.00 in total. Instead, upon checking out with the service guy I was presented a bill for $1041.00. They added char I fully expected to pay about $500.00 in total. Instead, upon checking out with the service guy I was presented a bill for $1041.00. They added charges for services I never asked for: $136.00 brake fluid. $166.00 Injection Cleaning Kit. $112.00 Throttle Body Service ( whatever that is). $169.00 Front Wheel alignment. When I questioned the service guy he said "You signed the estimate so you have to pay." He never informed me of these additional fees when I checked in !! What a scam. I'm assuming that since new car sales are down they are trying to make up for lost revenue by scamming their service customers. Stay away from these creeps. More

I made an appointment to have my oil changed and was told it would take about an hour and 20 minutes. After an hour and half, I checked on the status and the service rep stated he would find out. Never heard it would take about an hour and 20 minutes. After an hour and half, I checked on the status and the service rep stated he would find out. Never heard anything and went back after 2 hours to find out my car had not even been brought into a bay! I understand that they were short handed and I would have had no issue if I was told that upfront and could have rescheduled to another day. The manager and service rep were incapable of actually managing their employees yet alone customer expectations. I spoke with the service manager which showed no empathy. I will never use their service again which I had been utilizing since I moved here in 2004. More

Signed an agreement and put down a deposit for a car. Was told "we had multiple customers lose cars scheduled to be built. Luckily, your vehicle was produced". Was misinformed multiple times throughout the p told "we had multiple customers lose cars scheduled to be built. Luckily, your vehicle was produced". Was misinformed multiple times throughout the process, being told that my vehicle was currently being shipped here from CA, etc., when that was not true. Multiple times what I was told was not true. Multiple times when I would reach out I wouldn't hear from anyone for a while, or would receive conflicting information. I never ended up receiving the vehicle, someone else bought it. I am giving this 1-star rating fully understanding what is going on globally with vehicles, due to a lack of trust based on this nightmare of an experience. More

Going to start off by noting that I’ve been a happy customer of Libertyville Toyota for nearly 20 years but sadly things have taken a turn for the worse. The customer service has been less than ste customer of Libertyville Toyota for nearly 20 years but sadly things have taken a turn for the worse. The customer service has been less than stellar as of late and it all started when I picked up my car with a low tire pressure light ON after spending about $1700 in services. I’ve never experienced that before. I mean, how can a dealership give you a car back with a warning light on? Then after dropping the car off shortly thereafter because it had pulling hard to the left I received word that service has test driven the car and found it wasn’t pulling. So I end up taking the service guy for a ride and he’s like, wow it’s really pulling. I mean, like xxx. He tells me I need new tires and with the balancing that comes with it that it will fix the issue. $600 later and guess what, the car still pulls left. They also left a wire sticking out in the back just below the window. It’s not just attention to details from a service standpoint, but I walked in to pick up my car after another service appointment and there are three people typing at their computers yet not one even looks up to say “hi, we will be with you in a minute.” It’s like I didn’t exist and that really was bad. Even more, I was standing there and watched one of the sales reps take an invoice a customer signed and toss it across the room by the printer. Just unprofessional especially with customers right there. More

I always go there for car maintenance. Attend to you immediately after dropping the car. The waiting place is clean and keeps you update while they’re working on your car. They listen also to your sugg immediately after dropping the car. The waiting place is clean and keeps you update while they’re working on your car. They listen also to your suggestions on how they improve their system. Like integrating VCP, VPP information to their system. More

Good service department. I recommend others to take their vehicle there. Nice, friendly people work there. vehicle there. Nice, friendly people work there. More