Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Volkswagen Columbus
Columbus, GA
159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 159 reviews
January 30, 2022
I visited dealer with my daughter to aid in getting her a car. She had done the homework on cars and chosen a Voldswagen. We had a very pleasant experience. car. She had done the homework on cars and chosen a Voldswagen. We had a very pleasant experience. More
by robertkoon
Employees Worked With
Don't remember
Helpful January 28, 2022
I purchased the car from out of state and the buying process was super simple and easy. I have purchased 3 other cars this way and this was by far the best experience yet. They were very upfront on th process was super simple and easy. I have purchased 3 other cars this way and this was by far the best experience yet. They were very upfront on the pricing and very quick to respond to any of my questions and requests. More
by only1clink
Employees Worked With
Robinson Reeves
January 26, 2022
They were very friendly. And he paid attention to what I was missing. However, they said the parts I ordered would arrive on Tuesday, but they actually arrived on Thursday. was missing. However, they said the parts I ordered would arrive on Tuesday, but they actually arrived on Thursday. More
by seungbin Jeon
Employees Worked With
BRANDON DUMAS
January 15, 2022
Don’t go here. Worst experience I have ever had at a dealer . Not enough words to explain how inept , dishonest , and unprofessional VW Columbus is . dealer . Not enough words to explain how inept , dishonest , and unprofessional VW Columbus is . More
by Howie46
Employees Worked With
Service
December 01, 2021
The oil change light turned on after an oil change was done. I called several times but the phone system would hanged on me. I was able to leave a voice message but no one responded. The oil change light done. I called several times but the phone system would hanged on me. I was able to leave a voice message but no one responded. The oil change light came up and it beeped. I took it to the dealer to reset and after a few minutes it came back again. More
by Jetta
Employees Worked With
Kelcie, Frankey,
November 28, 2021
Do not buy here. Travel a little farther and it will be totally worth it. Sales associates like Juan and David are awesome. But this location has lack of management customer service. Car sales are at a pea totally worth it. Sales associates like Juan and David are awesome. But this location has lack of management customer service. Car sales are at a peak point in a long time. They know it and try to take advantage of it. After a new Atlas was approved by VW Credit the sales manager (Mr. Hanna) and finance manager (Mr. Lance) did not wanted to sell it because I was refusing optional products like tire and paint protection. Finance manager was disrespectful and told me: "I needed'' his signature to approve the sale. I wrote an email to the General Manager of the location and he never bother to reply or call which lets you know why the sales and finance manager are so unprofessional, lack of customer service from the top. When they finally got my Atlas from another location they charged me $375.00 for ''transportation fee'' and it did not had rubber mats, for which I was paying around $350.00. After I requested my rubber mats, they offered the rubber mats of a used Atlas, which I obviously declined and they had to give me what was lawfully mine new. Bottom line just go to another VW location. Sales associates are good, but management will make this sales experience miserable. More
by daniel.echeverria1
Employees Worked With
Mr. Lance, Mr. Hanna
