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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Waynesville, NC

4.5
369 Reviews

370 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

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March 23, 2024

From beginning to end it was full of frustration. Took it to another place for repairs. More

by ZANDER21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service person not listed
Mar 25, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Zander21, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

March 21, 2024

Brian Sullivan at AutoStar jeep is an excellent customer service rep. He takes initiative, listens to your issue and truly wants to problem solve. He had the required patience to follow through multiple tim More

by JUDEAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Judeast, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

March 15, 2024

Great communication and attention to detail from service team and dealership management. 2nd Jeep and always excellent service. More

by DAVIDDUNAVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Cheary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Coval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Dunwoody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liam Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Coval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camren Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Edney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David - service writer
Mar 18, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

DAVIDDUNAVIN, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

March 15, 2024

Honestly I don’t know what happened since I sent a review yesterday. The real hero of my satisfaction is Cody Beane! He is beyond fabulous! He has set the bar of customer service so high that other dealer More

by Fiat Girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Beane
Mar 18, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

FIAT GIRL, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us. Welcome to the Autostar Family!

Mar 18, 2024 -

Fiat Girl responded

Auto Star located in Waynesville NC has earned my trust and respect after utilizing them prior to this visit, and my interaction with Cory Beane’s direction and assistance has been consistently efficient, warm and professional each and every step of the way. He has made my journey completely stress free, and confident with their services. This says miles about their performance and dignity, and as rare as this might be has left me with a lasting impression that can not be challenged. They have proven themselves worthy of my trust, and respect. I stand firmly and confidently in my opinion of this dealership that I made the right call to utilize their level of excellence. I believe they have earned this evaluation. Thank you for the kind response, and for taking the extra time to express your gratefulness when I am the one that is truly grateful for this outcome. Kindest Regards, Nancy Brennan

March 12, 2024

When We arrived for our scheduled appointment on our 2022 Jeep Renegade's Oil Change We were immediately met with wonderful service. After waiting in the service waiting area our service person came to let u More

by simplycherokee1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady who took care of us i believe her name was Traci Massie.
Mar 14, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

simplycherokee1954, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

March 08, 2024

The dealership is well organized and customer focused. Service is efficient and effective. The waiting area is clean and comfortable. WIFI is a plus. More

by twnicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camren Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

twnicholas, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

February 29, 2024

Just keep driving to fields in Asheville if you want good service for your vehicles! More

by Charlie1015
Recommend Dealer
No
Employees Worked With
Rick Chandler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Austin
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

Friendly personnel and fast to get you an appointment . Keeps you updated on your vehicle More

by joann.anders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

joann.anders, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

February 18, 2024

Every time I bring My Jeep in for servicing, everyone is friendly and customer service is excellent 🙌🙌 More

by TISH.72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

TISH.72, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

February 08, 2024

We had great service considering we didn't have an appointment. Highly recommend going there. More

by URNWORKS
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

URNWORKS, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!