Courtney Griffith

Might be one of the worst experiences I have ever had. Guy that checked me in made me wait about ten minutes while he chatted with 2 employees. Once he got my info he asked the service I needed. Told him Guy that checked me in made me wait about ten minutes while he chatted with 2 employees. Once he got my info he asked the service I needed. Told him oil change tire rotation and checked the fuel filter for water (diesel engine) I waited on my vehicle thinking my lunch break should be long enough. Appointment was for 1:45 I think I left at 4. The guy that came to get me, just handed me the paperwork and walked me to the cashier and basically ran the other way. The price was over $400. I had never paid that before for any oil change so I assumed they had to change the fuel filter. No, pretty sure they didn’t even look at it. They instead charged me $22 a quart for oil…… I guess that stuff is made of gold there I don’t know. I was mad and when I asked the lady about it she had no answers. The only reason I even went to this dealership was a coupon I got online. I did the whole appointment online. I asked the woman about the discount and she said she didn’t know anything about that and that the first guy had to put discounts on she just takes payment. At this point I was already insanely late back to work so I just paid and left. Later that day when I go off work the water in fuel filter light came back on (I had told the guy this when I walked in.) I took my truck to Appalachian automotive and paid them to check the fuel filter again. And the filter was fine but they had to drain the water. At this point I don’t know if they changed my oil and rotated my tires or not. Overall this place is terrible. Not only will I never go back, I am thinking of selling my Ram and moving away from your products completely. I was lied to/cheated by YOUR dealership. I know this will more than likely fall on deaf ears, but given I happen to sell car insurance I will tell (and have already told) every client I touch to steer clear of this place. More

by brianlrowland Verified Customer Verified Customer

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I have bought two vehicles there in the last 3 years. A 2023 Jeep compass, and a 2026 Jeep compass. The staff members are incredible. Services always on point A 2023 Jeep compass, and a 2026 Jeep compass. The staff members are incredible. Services always on point More

by kapt4cruz Verified Customer Verified Customer

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Part of the work was done but I don't like having to constantly chase for updates that were promised hours ago. The bill includes a charge for a wheel alignement that cannot possibly have been done and constantly chase for updates that were promised hours ago. The bill includes a charge for a wheel alignement that cannot possibly have been done and was not requested but they charge $179 plus tax etc. I previously worked with a dealership for 25 years and the difference in standards is very disappointing. I feel anxious every time I hand my vehicle over at this location. More

by gbtravelernic Verified Customer Verified Customer

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AutoStar has always been great from Kayleigh at check in to Courtney at checkout. Never a problem in between. I just show up and tell usually Kayleigh to perform any service that is due on my Jeep and the w to Courtney at checkout. Never a problem in between. I just show up and tell usually Kayleigh to perform any service that is due on my Jeep and the work gets done. Nice waiting room. Had a recall done on this last visit. I really didn’t get to know the service people that worked on the Jeep but everything was done perfectly. I get all my service done there so when I do come in to trade it for a new car, you know who took care of the car for years: AutoStar. More

by joeyward28771 Verified Customer Verified Customer

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The technician that was working on my vehicle did an excellent job and Brian the service writer keep me up to date on the progress as I did have to wait a day for max care to pay there part . All in all excellent job and Brian the service writer keep me up to date on the progress as I did have to wait a day for max care to pay there part . All in all my vehicle has not seen any other repair shop so they have all my records on this vehicle . I also plan to keep our 25 compass maintenance there at this dealership . So far I've never had a problem with the service department More

by The great Verified Customer Verified Customer

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Great service! Lovely Day. Perfect way to spend my money. I love my Jeep. I would not take it anywhere but AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville. Lovely Day. Perfect way to spend my money. I love my Jeep. I would not take it anywhere but AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville. More

by PAMELACASARA Verified Customer Verified Customer

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This place is great! !! The employees go out of the way to help and I would not go anywhere else !! The employees go out of the way to help and I would not go anywhere else More

by rocketvette95 Verified Customer Verified Customer

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Good people that are very friendly and professional. They took care of my vehicle in a very timely manner They took care of my vehicle in a very timely manner More

by WVFD170 Verified Customer Verified Customer

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Service was quick, efficient and friendly! We always have a Pleasant experience at Autostar of waynesville! We always have a Pleasant experience at Autostar of waynesville! More

by stef_marie88 Verified Customer Verified Customer

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Staff are always pleasant and answer all my questions. Easy check-ins for service appointments and timely service. Easy check-ins for service appointments and timely service. More

by rhonica1 Verified Customer Verified Customer

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