AutoStar Chrysler Dodge Jeep Ram of Hendersonville

Crooks!!! These folks will take advantage of anyone who is not an expert in vehicle purchasing. DON'T SHOP HERE if you want to be treated fairly and with honest These folks will take advantage of anyone who is not an expert in vehicle purchasing. DON'T SHOP HERE if you want to be treated fairly and with honesty. When we tried to help out our son who was taken advantage of we were told "too bad - he signed the documents willingly, we won't do anything to make it right". More

Bad Experience - bait and switch tactics I saw a nice jeep wrangler unlimited on the lot on a tuesday evening. I requested a internet price on Wednesday morning. I received the response below I saw a nice jeep wrangler unlimited on the lot on a tuesday evening. I requested a internet price on Wednesday morning. I received the response below. I checked with my manager on the price on the Jeep for you and wanted to let you know that the price of $38,524 is the invoice on the Jeep and it is listed as a mistake... This is GREAT for you because it is our mistake that we are going to honor for you!!!! This is an amazing deal for you!! I made an appointment for a test drive same day. When I got there the person I had been communicating with was not in, but another sales person offered to help me. I took the jeep for a test drive while my trade was evaluated. while test driving we discussed features and confirmed pricing. I asked for a overnight evaluation as I was interested in purchasing the jeep. I called the dealer the next morning (left VM) and said lets confirm the trade value and get the paperwork started. On my way to the dealer over lunch I received a call back from the sales person. We started going over the details of the sale on the phone. When taking over specific's of the deal, the price went up by 8K!. When I told the salesman this was not the agreed price, he said someone made a mistake, they forgot about the 8K of additional dealer add on's. I immediately told him this wouldn't work I would bring the jeep back, later that day. I quickly called him back and said I was on my way now, I was 15 minutes away. when I got there, he was not available. A true bait and switch situation, very dishonest dealership. There are much better dealers in the region. More

Took advantage of my son! Don't go here unless you are an expert mechanic on used vehicles and are an expert on used truck values. They saw a young kid with a pocket full of mo Don't go here unless you are an expert mechanic on used vehicles and are an expert on used truck values. They saw a young kid with a pocket full of money and made sure they took every bit of it and then some by the time he left. Now we have had to bail him out of a 19% interest rate and all he has to show for it is a truck that is barely worth the amount he owes on the loan. If we tried to sell it today, only a few short months after it was purchased, he would loose over $10,000. I tried calling to speak with the General Manager, Rick Chandler, his guy is better protected than the President of the United States, after 4 phone calls I have yet to speak with the man. They finally put us in touch with the Director of HR (figure that one out) and he basically told us that they covered their xxx by having my son sign all the paperwork and we are screwed, thank you very much! More

Excellent Experience Billy Mcguire did an amazing job. We talked about my wants and needs. I was aiming for an SUV. He really listened. He went and picked out a Chrysler 2 Billy Mcguire did an amazing job. We talked about my wants and needs. I was aiming for an SUV. He really listened. He went and picked out a Chrysler 200 s. I was reluctant. The color was perfect and then the test drive. Well it was over from there. I bought the car and I will definitely buy my next car from him. More

I love my car! I love my car. I'm the first to own it. Saul was great. He has tons of patience. He worked with me for a few days or more. He picked the best car in m I love my car. I'm the first to own it. Saul was great. He has tons of patience. He worked with me for a few days or more. He picked the best car in my price range. And I walked out with the keys smiling. Thank you! More

Great experience at this dealer Saul Metcalf was very helpful in helping my wife and I find a new van. We love the new Town & Country and will consider this dealership again. Saul Metcalf was very helpful in helping my wife and I find a new van. We love the new Town & Country and will consider this dealership again. More

2015 Ram 2500 Saul Metcalf was the salesman in new car sales Jody sales manager has sold us cars before. Saul took great care of us and we got a great deal on a 250 Saul Metcalf was the salesman in new car sales Jody sales manager has sold us cars before. Saul took great care of us and we got a great deal on a 2500 ram. More

They rip you off everything This was one of the worst experince i had with a dealer in awhile. They lie and rip people off. They lied about the price of the vehicle and got me a This was one of the worst experince i had with a dealer in awhile. They lie and rip people off. They lied about the price of the vehicle and got me a different loan for it. More

top shelf! I was looking for a Dodge Ram Promaster and found these guys on carsguru. Best find I have had in a long time! They helped to keep the interest rate I was looking for a Dodge Ram Promaster and found these guys on carsguru. Best find I have had in a long time! They helped to keep the interest rate down, took off several hundred dollars and made the process easy as pie. I have average credit yet they were able to get my rate as above. Mike and Jim were a pleasure to work with! They stayed in touch with me for over two weeks working hard to provide me with the best possible deal and experience I have ever had with buying a new vehicle. My wife and I drove up to Ashville from Charleston, Mike picked us up at the airport and before we knew it we were on the road with our new truck. Fast, honest and competent is but a few words I have for our experience. Highly recommend them! More

I feel I was ripped off by Hendersonville Jeep Chrysler Bought used vehicle from Ray Ballard . Picked it up on 29 Aug. 2014. Ray charged $500.00 documentation fee. Took paperwork to DMV to get tags. DMV sai Bought used vehicle from Ray Ballard . Picked it up on 29 Aug. 2014. Ray charged $500.00 documentation fee. Took paperwork to DMV to get tags. DMV said title had not been put in my name. She ask what the 500 dollars was for? I said documentation fee. She said no documentation had been done, as to putting vehicle in my name. She then said [ they ripped you off. 500.00 is way too much even if paperwork had been done.] I checked with employee at another dealership and told what had happened. He ask if I got fries with it? Joke. Called Ray back and ask why he hadn't transferred title? He said you don't get a title transfer with the 500.00 documentation fee. You have to do leg work and pay extra at DMV. I ask Ray to put in writing what the 500.00 was for. He refused. More