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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center
Hendersonville, NC
331 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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331 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center
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April 29, 2025
Great service: friendly and efficient, The service person communicated clearly about the service and the manager went to bat for me when Dodge wanted to charge for the repair that was still under warranty. communicated clearly about the service and the manager went to bat for me when Dodge wanted to charge for the repair that was still under warranty. More
by cedargirl
Verified CustomerEmployees Worked With
April 20, 2025
Prompt and on time, always called and let me know the status on my vehicle. status on my vehicle. More
by MOPARSIX
Employees Worked With
April 17, 2025
There is a reason I continue to have my vehicle serviced at Autostar, and it is the people. From the front of the store to the back of the store I have amazing service. It also helps that my vehicle is fi at Autostar, and it is the people. From the front of the store to the back of the store I have amazing service. It also helps that my vehicle is fixed correctly every time. More
by JASON.CONDREY
April 17, 2025
Very well setup to make service appointments so easy. Very polite and professional staff. Very clean. Very polite and professional staff. Very clean. More
by glenpeterson50
Employees Worked With
Other Employees :
Duane Graham
April 14, 2025
The work was satisfactory, but the cashier needs a lot more training. She said she has been there for over a year, but really was not that customer friendly. She also kept complaining about things the c more training. She said she has been there for over a year, but really was not that customer friendly. She also kept complaining about things the company did not allow her to do, which I didn't feel was necessary to say to customers. Thank goodness for the Service Manager because he was extremely understanding of my concerns. I bought my vehicle at this dealership and have had one or two repairs made there. I do not live in Hendersonville, so I have to make special trips to have service done. I don't trust the dealership where I live, so I don't do business with them. So, if I can't get better service from the cashier than I did this time, I will probably take my business to Shelby. More
by SD_SHELL
Employees Worked With
April 10, 2025
Great dealership with great hometown people. Willing to work to make a deal. Many thanks! Willing to work to make a deal. Many thanks! More
by kelly@milesrvcenter.com
September 11, 2024
DO NOT have your jeep serviced done here! 30 years of experience and can't find a bad ECU wire harness that controls sensors codes of oil pressure , throttle body ... They will replace eve 30 years of experience and can't find a bad ECU wire harness that controls sensors codes of oil pressure , throttle body ... They will replace everything associated to the problem to collect money for parts not needed. 4 tries later and like we said bad wire to the ECU unit would've fixed it the first time. Hopefully they will own up to mistake and issue a refund for faulty charges. More
by ginnbike
June 14, 2024
Avoid this place at all costs! !! I brought my Charger in for a recall on the airbags and was told there was also a recall on the alternator and that they would have to order parts !! I brought my Charger in for a recall on the airbags and was told there was also a recall on the alternator and that they would have to order parts for it. I took it in on Wednesday and asked if I would have the car back that day as I have a seizure dog and cannot be without a car incase he starts clustering. I was assured it was a one day job. I get a call a few hours later saying the broke a bolt getting the alternator out and that they needed to order a timing cover and would have it Thursday late afternoon and I would have my car back today. I call this morning to make sure they will have it ready and am now told that the part didn't come in and that it is on a national backorder and they can't tell me when they will have my car back to me. I advised that I need a vehicle in the meantime and was told they don't participate in a replacement vehicle program and I would need to call Mopar. I called Mopar and they advised the dealership is responsible to provide a loaner vehicle or rental which AutoStar is refusing to do. So now I have no car (but still have to make payments), nor do I know when I will have a car as they can't get the replacement part that they broke. The service manager advised this is a common occurrence with the bolts breaking. So why would you not be sure you could get the parts to replace this common occurrence before you take someones car in and cause it to be undrivable. I have had this car for almost four years and have never had an issue and now I am without a car for the unforseeable future due to a safety recall and neither the dealership or the manufacturer are making this right??? And right at the time I was shopping around for a new Charger. Guess I will avoid not only this dealership but Dodge or anything Mopar all together if they don't even stand behind their recalls and can somehow justify leaving someone without a car and without any answers on when they will even have a car back is unacceptable. Their lack of concern is disgusting. Beware if you have a Mopar vehicle prior to taking it in for a recall as the lady at Mopar told me that a number of their parts are on national backorder with no projected date as to when they will have them in stock. More
by harleykg66
Employees Worked With
