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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Hendersonville, NC

4.5
347 Reviews
Call Service Center (828) 692-8777

347 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

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June 09, 2025

Took my Chrysler for a recall and they were able to finish it completely and were as always friendly to deal with More

by beerman007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
MaryBeth Wilbanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

beerman007, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

June 09, 2025

I like Sean but there was not an oil change sticker put on my windshield like usual. I've been coming there 10 years. More

by casetonya
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Deemer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

casetonya, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

June 05, 2025

Everyone we talked to was very nice and professional. Genuine people who care about the cars they sell. More

by mike97stang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

mike97stang, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

June 05, 2025

Folks worked quickly on my general maintenance and had me out of their clean waiting room in a jiffy. Thanks! More

by BMETTEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

BMETTEE, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great car-buying experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

June 02, 2025

The service department and parts department don't communicate well with clients' parts, labor, time More

by cheekdean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trey Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
MaryBeth Wilbanks
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Cheekdean, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.

May 31, 2025

Very happy with the dealers however the service I'm not brand new 2025 Ram still in the shop not repaired yet More

by frank_flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MaryBeth Wilbanks
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Frank, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

May 29, 2025

Arrived about 5 min ahead of appointment and was met right away. Service performed and everything explained well as always. My warranty has expired but I still bring my vehicle back for the great servi More

by edwinlovin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hudson
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Jun 05, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

edwinlovin, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

May 19, 2025

I dropped off our van just after the dealership opened and all work was completed on-time. More

by LaughingHills
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

LaughingHills, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

May 18, 2025

Great service and they were really patient with me and my questions. I will try to have all of my service done at their location moving forward. More

by BILLY54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hudson
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May 19, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Billy, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

May 15, 2025

Every time we bring it in with a service code they can not find problem and it comes back on after we get it back to work. More

by skeyse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MaryBeth Wilbanks
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

skeyse, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

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