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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center
Hendersonville, NC
351 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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351 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center
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June 27, 2025
My entire family has used Auto Star for their service needs so I didn't give it a second thought...boy!...I should've! Dropped my Dodge Ram 1500 off on April 3rd and it wasn't ready until June 17th, when needs so I didn't give it a second thought...boy!...I should've! Dropped my Dodge Ram 1500 off on April 3rd and it wasn't ready until June 17th, when I get to the dealership I had to find out for myself that my truck had been hit by what I was later told a 18 wheeler damaging my bumper,I didn't make it 10 miles down the road before the same warning lights and check engine light came back on. When I spoke with AutoStar I was told to bring it back in and they would take another look at it and fix the damage to the bumper as well...so the following week I drove the nearly two hour trip again and dropped the vehicle off, thankfully it took only days and not months to get a response back from AutoStar about the status of my vehicle and I was told this time that it was a sensor that needed to be replaced, that same week the repairs were completed and again I make the nearly two hour drive to retrieve my vehicle and when I get there instead of finding out that my vehicle had been hit by a 18 wheeler I find that a somewhat expensive code reader that I had in my vehicle had been stolen. When confronted the manager said that I had to purchase another code reader at my expense and I could bring the receipt in and I would then be reimbursed..since I did not have the original receipt, this time I didn't even make it 5 miles away from the dealership before again the same warning lights as well as the check engine light came back on 😡🤬🤬🤬🤬🤬🤬...needless to say I will not be returning to AutoStar and nether will my family members, so just beware of this dealership and it's service department!!!🤬 More
by crowshaun1
June 27, 2025
Danny got the repair part in promptly and had it installed as scheduled. Waited only a few minutes. installed as scheduled. Waited only a few minutes. More
by jackvaradi
Verified CustomerJune 19, 2025
I am very happy with all my experiences there. The service department is exceptional with MaryBeth! The service department is exceptional with MaryBeth! More
by paula.griswold
Employees Worked With
June 15, 2025
Good job; fairly responsive. That Is why we use Autostar Service. Don't have more to say That Is why we use Autostar Service. Don't have more to say More
by WJANSEN0
Employees Worked With
June 09, 2025
Took my Chrysler for a recall and they were able to finish it completely and were as always friendly to deal with finish it completely and were as always friendly to deal with More
by beerman007
June 09, 2025
I like Sean but there was not an oil change sticker put on my windshield like usual. I've been coming there 10 years. on my windshield like usual. I've been coming there 10 years. More
by casetonya
Employees Worked With
June 05, 2025
Everyone we talked to was very nice and professional. Genuine people who care about the cars they sell. Genuine people who care about the cars they sell. More
by mike97stang
Employees Worked With
June 05, 2025
Folks worked quickly on my general maintenance and had me out of their clean waiting room in a jiffy. Thanks! out of their clean waiting room in a jiffy. Thanks! More
by BMETTEE
Employees Worked With
June 02, 2025
The service department and parts department don't communicate well with clients' parts, labor, time communicate well with clients' parts, labor, time More
by cheekdean
May 31, 2025
Very happy with the dealers however the service I'm not brand new 2025 Ram still in the shop not repaired yet brand new 2025 Ram still in the shop not repaired yet More
by frank_flowers
Employees Worked With
