AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Has failed to meet expectations and disappointed over multiple visits for anything above a simple oil change or tire alignment. After many years of loyal patronage I will not be returning. multiple visits for anything above a simple oil change or tire alignment. After many years of loyal patronage I will not be returning. More

A a a a a a a a a a a a as a a + More

Dishonest workers. Tried to claim they changed a thermostat and charged almost $500. Had to have it towed back in after driving it less than 10 miles. Then they tried Tried to claim they changed a thermostat and charged almost $500. Had to have it towed back in after driving it less than 10 miles. Then they tried to charge for the tow and still did not fix the overheating. More

Service Department guys were fantastic. Had a 1:00 apointment. When I pulled in they immediatly pulled my van in the shop and performed service timely and accuratly. Cant say enough about Had a 1:00 apointment. When I pulled in they immediatly pulled my van in the shop and performed service timely and accuratly. Cant say enough about the fast turn around. Service manager and staff were incredible. Thank you. More

By far the best shop in town! Always a great experience with awesome staff! I’ve been going here since 2014 and I refuse to go anywhere else! Always a great experience with awesome staff! I’ve been going here since 2014 and I refuse to go anywhere else! More

The service was completed quickly and the staff was very friendly and helpful.All my questions were answered. The cost was reasonable. I’m very happy with Auto Star. friendly and helpful.All my questions were answered. The cost was reasonable. I’m very happy with Auto Star. More

Took Renegade in for software update. Found out there was also a recall on catalytic converter. Was told it would be months before parts are available. Not good. Found out there was also a recall on catalytic converter. Was told it would be months before parts are available. Not good. More

The oil change took 2 hours and I had an appointment. It was the same way on my last service. It’s frustrating because I purchased a service plan with you all and wish that I could get my money back sinc It was the same way on my last service. It’s frustrating because I purchased a service plan with you all and wish that I could get my money back since I can’t get the wasted time back. More

Kudos to Eric Klein for the service he provided: explained the service to be performed, got the vehicle in and done in less time than expected. He was helpful and communicative to the customer. A go explained the service to be performed, got the vehicle in and done in less time than expected. He was helpful and communicative to the customer. A good representative of AutoStar. More

Took my jeep in multiple times for service and was poorly communicated with almost every time. This last time we called for service and we told them them that there was oil in the coolant and we had it towe communicated with almost every time. This last time we called for service and we told them them that there was oil in the coolant and we had it towed to the shop and after diagnostics testing was complete by the service department they said that there was nothing they could do because there was oil in the coolant. We were charged $180 for them to tell us there was nothing they could do and quoted a price of $23,000 to “fix it”! When we picked up the jeep we noticed on the paperwork it stated “customer states vehicle overheating” which was not true, we never have had an issue with this. We also requested all service records as this vehicle has been subject to multiple recalls. It has been almost a month and we still have not received them as Erik said he would send them to us. More