Autobahn BMW

Outstanding Service and support again My regular service advisor was on vacation so I ask for Karla and she took exceptional care of my car concerns. Great feedback, follow up and support My regular service advisor was on vacation so I ask for Karla and she took exceptional care of my car concerns. Great feedback, follow up and support. Karla is phenomenal and is a great asset to the organization. That's why Autobahn BMW is always at the top of customer satisfaction ratings. Excellent people. Keep up the great work. More

Not Sure They Care My husband and I bought a car at Autobahn BMW last weekend. My husband worked with Jason Blay over the phone to make the deal as we live in tyler tx My husband and I bought a car at Autobahn BMW last weekend. My husband worked with Jason Blay over the phone to make the deal as we live in tyler tx. We went over last saturday to pick up the car. Jason handed us the keys and said take it for a test drive. He did not bother to show us how anything worked in the car, or where everything is. We got back and of course we had alot of questions. We were made to feel like we were an annoyance and really basically like we were just not important as a customer. We bought the car now 4 days ago and no one has called us to follow up to thank us for doing business with them, or anything. This is pretty crappy considering it is a BMW and higher class car dealership. Their service department treats customers with respect. The Sales force has ALOT to learn about customer service. They could have at least thanked us for doing business with them. They did not. More

Routine service and detail Key elements of my visit to Autobahn were: Accommodated my schedule Loaner similar to my vehicle Friendly and quick turnaround Great showroom t Key elements of my visit to Autobahn were: Accommodated my schedule Loaner similar to my vehicle Friendly and quick turnaround Great showroom to look around More

Great service Worked was performed professionally and quickly. My BMW 325i was repaired superbly and returned clean and neat. Future maintenance items where explain Worked was performed professionally and quickly. My BMW 325i was repaired superbly and returned clean and neat. Future maintenance items where explained and noted. Great dealshipship to do business with. More

Pleasant experience Couldn’t ask for more, professional customer service in a timely manner. Mark Britton always takes wonderful care of us & our vehicle. Our experience Couldn’t ask for more, professional customer service in a timely manner. Mark Britton always takes wonderful care of us & our vehicle. Our experience is always positive. More

The best of the best Upon entering the service area I was greeted with a warm & friendly welcome. Attention was placed upon what I needed. My service advisor, Charlie, was Upon entering the service area I was greeted with a warm & friendly welcome. Attention was placed upon what I needed. My service advisor, Charlie, was clear and concise about my service, the time required and verified a phone number to reach me with updates. Arranging and receiving a loaner car was simple and quick. All areas of this dealership, from service area to the waiting area are designed for the customer’s comfort. No loud TVs or music to disturb my thoughts. Always a pleasure to do business at Autobahn! More

GREAT SERVICE and nice loaner car Great service and I appreciate the loaner car. Michael had to track me down because I forgot to give my cell phone. I appreciate the extra step and Great service and I appreciate the loaner car. Michael had to track me down because I forgot to give my cell phone. I appreciate the extra step and service. Thank you! More

Outstanding again Charlie is a true professional and the entire service team is outstanding. Been a customer for 10 years. When in the market to buy my next BMW I look Charlie is a true professional and the entire service team is outstanding. Been a customer for 10 years. When in the market to buy my next BMW I look forward to the service department taking care of everything when needed. More

awesome I have a crazy hectic schedule and most times little notice of free time and once again Autobahn worked me in when I called and I got there, sat in th I have a crazy hectic schedule and most times little notice of free time and once again Autobahn worked me in when I called and I got there, sat in the comfortable lounge, got my computer out to start to work and there was Mike saying my service was complete, car washed and I was ready to go! Mike always is there to get my car the service it needs, Mitch is always there for accessories, the mechanics are great, everyone is so friendly and eager to help! Thank you! More

State inspection, Annual checkup I had my BMW X3 in for annual checkup and state inspection. They gave me a loaner and completed the work in one day. I am very satisfied with their s I had my BMW X3 in for annual checkup and state inspection. They gave me a loaner and completed the work in one day. I am very satisfied with their service and workmanship. I will always use them for my service needs. More