Autobahn Motors - Service Center

We have a 2001 Mercedes ML 320. This has been in the shop several times for various items. We have had several bad experiences with Karl at Autobahn MOTORS in Belmont, CA. He treats us like we do not de shop several times for various items. We have had several bad experiences with Karl at Autobahn MOTORS in Belmont, CA. He treats us like we do not deserve to drive a Mercedes. He is very condescending and rude. he said I am "too nit picky" when it comes to the car. I have had the fuel pump, window switches. door locks, glove box and seat tracks REPLACED. Each item was faulty. The car would not start on several occassions. We also had it towed to Mercedes once. We took the car to an independent shop and they ran a diagnostic test on the electrical system. They attributed the problem to the alarm system. We brought the report to Karl at Autobahn and he dismissed it. He said only their specially trained Mercedes technicians could check the electrical system. They could not duplicate the problem, so they did not repair anything. Right now the door lock mechanism keeps opening and closing whenever we come to a stop. I checked on several forums and this is referred to as the machine gun effect. This is a common problem with Mercedes door locks. I mentioned this to Karl, and he said in all his years at Mercedes he had never heard of this. I find that hard to believe considering all of the complaints I have found on this topic. We also have 2 BMWs a 2003 M3 and a 2001 330ci. We never have any problems or complaints. We will probably return the Mercedes and pick up a 2007 X5. We will probably never buy another Mercedes as long as we live. We also tell all of our friends to buy BMW over Mercedes. We come into contact with many attorneys, CFO's and Investment Bankers in our line of work. We have already convinced several people not to buy Mercedes based on the terrible service. I have e-mailed Mercedes Customer service, but I guess they do not value our business. We even offered to purchase a new Mercedes ML if they would take the old one back, but they refused to. NEVER BUY FROM AUTOBAHN MOTORS!! More

Took my SLK 230 for an A service. When I drove the car after the service, the transmission did not shift smoothly. I went to them complaining and they re-examined it and came up with a strange story: That after the service, the transmission did not shift smoothly. I went to them complaining and they re-examined it and came up with a strange story: That the transmission fluid was leaking which spilled on the onboard computer and hence it is not controlling the shifting properly. Also, that a rat was found dead inside and it might have chewn the wires, so they have to rexamine all the wiring. The total estimated cost was in the range of 2000-3000 dollars! How could this have happened within a day of me taking my car after service? They charged me for re-inspecting as well. I did not authorize any of the work at Authobahn motors and took my car to Smythe European. The technician diagnosed the problem as a malfunctioning oxygen sensor which was covered under warranty and replaced it for free. The sensor must have been tampered with while replacing the air filter during the A service. They replaced it for free and the car is running perfectly. I have written diagnosis that was given to me by both Autobahn motors and Smythe. Autobahn motors is a bunch of fraudulent people trying to rip off unsuspecting customers coming to service their cars. More

Had $1400 worth of power steering repairs end of January (dealer claimed it was a bad hydaulic pump.) The car left the dealership with the same noises as it went in. Brought the car back in February. The (dealer claimed it was a bad hydaulic pump.) The car left the dealership with the same noises as it went in. Brought the car back in February. They claimed that it needed another $3,000 in additional powersteering repairs for the part coincedentally located right underneath the pump they just replaced. Could they have accidently replaced the wrong part? Never could happen they claim. Their service department just sold us on getting a Lexus. More

I bought a Mercedes C230K here and brought it in for service until I traded it in. I should have known something was wrong when I'd agreed on a price and it took several hours to produce the paperwork. service until I traded it in. I should have known something was wrong when I'd agreed on a price and it took several hours to produce the paperwork. The service experience was even worse. They couldn't care less when you take the care in. I had to hunt someone down to even sign in the car. After this, they had the gall to call and complain that I'd given them a bad review on the MB survey. More