Autobahn Volkswagen

As always - Excellent Service Thanks again to our trusted service adviser, Jesus De La Rosa. We were able to have our vehicle in quickly and returned in a exceptionally timely man Thanks again to our trusted service adviser, Jesus De La Rosa. We were able to have our vehicle in quickly and returned in a exceptionally timely manner. More

Great experience Matt was great, would definitely buy from them again. Service has been good in the past and always very knowledgeable. Tested 3 different cars before Matt was great, would definitely buy from them again. Service has been good in the past and always very knowledgeable. Tested 3 different cars before settling on the one we purchased...very happy! More

No problems Repair and service was done as promised, got vehicle back the same day. FYI, had a card in vehicle stating that it had been washed and vaccuumed, was Repair and service was done as promised, got vehicle back the same day. FYI, had a card in vehicle stating that it had been washed and vaccuumed, washed yes, vaccumed no. More

Very nice courteous sales people. Could not have beenbetter Very courteous, answered my questions satisfactorily. The whole experience couldn't have been any smoother. They worked very hard to secure my forgot Very courteous, answered my questions satisfactorily. The whole experience couldn't have been any smoother. They worked very hard to secure my forgotten insurance cards. They contacted my Agent and secured the insurance cards. I was pleased to be able to drive the car home that day. Thanks again for all the good vibes. More

Th usual great customer service I have been an Autobahn customer for many years and a primary reason we keep coming back is the consistently great service. The last visit was no exce I have been an Autobahn customer for many years and a primary reason we keep coming back is the consistently great service. The last visit was no exception. More

Don't expect anything after you sign! I purchased a 2015 Volkswagen Passat from Autobahn VW. I was told this was a new service loaner that wasn't titled. This turned out not to be the case I purchased a 2015 Volkswagen Passat from Autobahn VW. I was told this was a new service loaner that wasn't titled. This turned out not to be the case. Bought an extended warranty and pre-paid maintenance package. Once I left the dealership I all received was the run around from the dealer. I ended up trading the car in and needed to cancel the extended warranty. I called the dealership five times and was transferred to voicemail of multiple people and never received a call back. I visited the dealer and the finance manager was "out for the day" even though I verified he would be there before making the hour plus drive. I finally received a response when I copied everyone I could find on the e-mail. Promptly got the info and filled out the forms that I was asked to and was told the cancellation would be sent in. Nine weeks later I still don't have a refund, warranty company said they never heard from the dealer, and I am getting the runaround again. There are way too many dealers willing to service their customers before and after the sale to put up with this. DO NOT DEAL WITH AUTOBAHN MOTOR GROUP! More

Honesty and Accountability I walked into the dealership with the purpose of driving away with a car, and they definitely delivered. Mike Hall is friendly, honest, and most of al I walked into the dealership with the purpose of driving away with a car, and they definitely delivered. Mike Hall is friendly, honest, and most of all, he listens to what the customer wants. It was the listening that ultimately lead me to purchasing the car that day. Carey Broudy, in finance, told me all about the add-ons, such as, extended warranties, road side assistance, oil changes, and so on, and after explaining what was included and actually worth money, he didn't try to talk me into more than I wanted. I live better than 40 miles from this dealership, but it was worth the drive to talk to the great folks at Hendrick. I never felt pressured into making a deal and everything was explained thoroughly so there was no confuse. If I could write a one word review it's Honest. Through each step, consultation, sales, and finance, they were completely honest with me. 10/10 would buy another car from this dealership More

Curtis is THE man I called the parts department at around 10 am and Curtis picked up the call. He was friendly and knew exactly what part I was referring to when I talk I called the parts department at around 10 am and Curtis picked up the call. He was friendly and knew exactly what part I was referring to when I talked to him. They only had one more left and had it said aside for me since I told him I would be there in about an hour. When I went in to pick up my part he was quick with looking up all the other none essential parts I was looking for. Great job Curtis, you the man. More

Autobahn Motorcar Group, Fort Worth, TX and I worked out a deal on a fully loaded 2011 VW Golf. The process took about 11 days, on account the car had be located and delivered. The car was delivered to t a deal on a fully loaded 2011 VW Golf. The process took about 11 days, on account the car had be located and delivered. The car was delivered to the dealership a few days later. I took my family to the dealership and showed them car. My salesman went over all the features the car came with. Especially the number one feature the Navigation System. The salesman said I would have to wait a few more days because they had a few more preps to do on the car. Which was okay with me, because I had to wait for my out-of-state Credit Union to send me the check to finance the car. Everything was going well until I went to pick-up the car. 1st My salesman didn’t come into work. He had to be called in from home because he forgot. 2nd We couldn’t go over any features of the car because dealership could not find the keys. 3rd The odometer on the title paperwork showed 53 miles, but the actual miles were 159 miles. 4th Finally, when the salesman showed up with the keys. We went over car and I noted a major discrepancy. “NO Navigation System”. The salesman said, what Navigation System. He said this car did not have a Nav. System, I said that is one of the extra features we made the deal on and why I had to wait for delivery. In a nutshell folks this dealership LOST a $27,000 deal. Oh, I almost forgot, I had the financing lined up and CHECK-In-Hand. So, I walked out with my money, no deal, no apology, and no follow-up communication. Sad… I really liked the car. Whatever happened to the business philosophy of, “taking care of the customer”, “we will make it right” More